Overview
Wowfare has a rating of 3.9 stars from 198 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wowfare most frequently mention customer service, best price and great job. Wowfare ranks 17th among Travel Agency sites.
In my return. I had a flight from Marrakech to Los Angeles. Passing by Paris and Atlanta. It was a cancellation of the flight. From Paris to USA. That resulted to been charged twice on checked in bags. From Marrakesh to Paris,then from Paris to LAX.
Plus I had to spend a night in Paris in a hotel.
Exceptional performance. Good coordinated communication from day one to the end. My agent was the best i ever encountered
Dear Chike,
We truly appreciate your kind words and are delighted to hear about your exceptional experience with our service. Providing seamless communication and top-notch assistance is our priority, and we’re thrilled that your agent exceeded your expectations.
Your feedback motivates us to continue delivering the best service possible. We look forward to assisting you again in the future!
Warm regards,
Wowfare Team
When I booked my flight through the link sent by Wowfare, it took more than 24 hours to get confirmation email, I had to call a customer service, I was told they still working on it, then it took more 12 hours without any notice, I had to call again and they said the offer is no longer there and now the offer available went up a little bit which makes me add more $100, I was very piss off, i felt like they trick me. I had to pay more then I went online same time I found the same time with less $120, I was very disappointed that day!
We're deeply sorry to hear about the frustrating experience you had with our services. This is certainly not the level of service we strive to provide, and we sincerely apologize for any inconvenience caused.
We would like to investigate this matter further to understand what went wrong and ensure that steps are taken to prevent similar incidents in the future.
Please, contact us at claims@wowfare.com so we can discuss the details of your observations and initiate an investigation of your case if necessary.
We are open for discussion and look forward to hearing from you soon.
Faithfully Yours,
Wowfare Team
The refund was received. I requested a refund a few weeks ago, and the customer service representatives assisted me in starting the procedure. I would still be traveling if it weren't for the coronavirus.
I changed my flight, and. You charged me an obscene amount of money for what will be a tiny little seat in the absolute back of the plane.
Dear David C,
Thank you for sharing your experience with us. We're truly sorry to hear that your recent interaction did not meet your expectations.
Please know that we’ve made several attempts to reach you via phone and email to address your concerns, but unfortunately, we have not received a response. We understand the importance of resolving this matter promptly and would like to ensure we're reviewing the correct booking, especially since we see that there are multiple reservations under your name.
To assist you accurately and effectively, we kindly ask that you respond to the email at your earliest convenience. Once we hear back from you, we’ll be more than happy to investigate the issue thoroughly and provide the support you deserve.
We appreciate your patience and look forward to your response.
Warm regards,
Wowfare Team
The initial arrangements and pricing for our trip were great. Our Representative (Musa) was very helpful, knowledgeable, and courteous. Unfortunately, after the purchase was completed, and in the months leading up to travel, we reached out several times with additional questions but got very little assistance.
I wasn't able to travel. I requested my payment back, and you refused to pay me back, unlike European Airline and the rest of them. My experience with you is a very bad one. Will never have anything to do with this company again
Dear Emmanuel A.
We are glad you’ve taken time to share your thoughts.
We appreciate receiving feedback at all times, good or bad. We consider that feedback is a valuable form of communication, even if passive. Through this, we learn of issues our customers encounter and the way they feel about a situation. Therefore, we will use this opportunity to review and adjust our processes to ensure a flawless customer experience.
We’d love to help your case however, considering the fact that you didn’t return our attempt of communication, we are limited in the possibility to further address your concern. Please know that we remain available to assist you shall you decide to reach out to us.
Warm regards,
Wowfare Team
I was lied to and was tricked to,it's the worst agent/company I have ever purchased a ticket from since my years of traveling,I can never encourage any of my friends or family to ever patronize wow fare ever
Dear Jennifer,
We are glad you’ve taken time to share your thoughts regarding your booking.
We appreciate receiving feedback at all times, good or bad. We consider that feedback is a valuable form of communication, even if passive. Through this, we learn of issues our customers encounter and the way they feel about a situation. Therefore, we will use this opportunity to review and adjust our processes to ensure a flawless customer experience.
We have reviewed your booking details and previous discussions regarding your reservations.
Our findings confirm that your booking was made as agreed, with two separate reservations. The business class segment was specifically from Abidjan to Lagos, as discussed. There was an issue with your initial ticket, and the agreed-upon solution was to rebook your ticket, including the business class upgrade for this segment.
Additionally, the extra charge for this change was clearly explained at the time, and you confirmed your agreement to proceed with the modifications.
If you have any further questions or need additional clarification, please feel free to reach out. We’re here to assist you.
Warm regards,
Wowfare Team
Wowfare didn't solve any problems that I had with them. I found best price right after I reserved, I sent them Print screen of that but they refused to gave me this price. Very deceitful experience.
Dear Benoit B.,
We are glad you’ve taken time to share your thoughts.
We appreciate receiving feedback at all times, good or bad. We consider that feedback is a valuable form of communication, even if passive. Through this, we learn of issues our customers encounter and the way they feel about a situation. Therefore, we will use this opportunity to review and adjust our processes to ensure a flawless customer experience.
After verifying the details, we found that the fare you initially saw online was the same as the one booked with us.
We also requested a screenshot of the lower fare for further verification, but it was not provided. Nonetheless, we checked the website where you mentioned seeing a different price and confirmed that it matched the fare we offered.
As per your request, your reservation has now been voided. If you need any further assistance, please don’t hesitate to reach out. We appreciate your time and understanding.
Warm regards,
Wowfare Team
Very unhappy with your services because I had to miss my flight and pay again for another ticket because you didn't advise me about the Visa requirements.
Dear James N,
We sincerely regret that you were unable to take your original flight due to visa requirements. We understand how frustrating this situation must have been for you.
Please note that visa processing and other travel documents are the sole responsibility of the traveler and should be arranged in advance prior to departure. While we do our best to assist with flight bookings, requirements such as visas are determined by government authorities and vary by destination.
That being said, we are glad that your flight change was completed successfully, and we appreciate your patience throughout the process. If you need any further assistance, please don’t hesitate to reach out.
Warm regards,
Wowfare Team
The customer service guy ( Odogwu) was very helpful and offer listening ears. Checks up on flight issues and acts fast. Always maintaining politness Communication is a key.
Thank you for taking the time to share your experience with Odogwu! We’re delighted to hear that he was helpful, attentive, and quick to address any flight concerns while maintaining professionalism and politeness.
We appreciate your support and look forward to assisting you again in the future.
Warm regards,
Wowfare Team
The journey was smooth, no delays and pocket friendly. They also care about the travellers calling to follow up.
Happy with price and service and will use them again so please send me deals then I will use you again
The experience I had when I was left USA to Nigeria was horrible, terrible, frustrations, stressful, first they didn't allow me to go with my baby when we get to New York. They didn't bring any of my bags, I have a baby with me I have buy clothes, shoes and cloth for myself. I came back on Monday 12/09/3024 no clothes to wear they told me to come back for my bags I waited till 12/12/2024 for my bags. When get there it happens that the bags are not complete. I have to come back again on 12/14/2024 for the complete bags. Any time came to Airport for my I have pay the taxi driver a hodge amount of money. I logged in hotel for all this why, something I didn't plan for. As if that wasn't enough when I was coming back from Nigeria to USA, it was another episode, I and my three kids was come the first episode was they cancelled our flight. We waited until 7pm before bordering to Kenya. When we got to Kenya anther episode was displayed. They were are not traveling that day that they we log us in a hotel and the expenses will be theirs. My I and my kids were so frustrated. We hat to apply for Kenya visa. The next day we started to come to the Airport. They started to frustrate me again by saying I can't travel alone with my three kids. I nearly miss my flight in the process of me not to travel with three kids. As if that one wasn't enough. When we finally get to New York they didn't bring my luggage's again. When I reached my final destination in Boston on 02/08/2025 I couldn't go home with any of my luggage neither my kids. They call me on 02/11/2025 to come and pick my luggages instead of them bring it to me. I had to go back to Boston international Airport to pick they by myself. I sent 100$ for taxi. I am promised them that I will never ever use their airline again. This is unacceptable. Thanks
Dear Maureen,
We are glad you’ve taken time to share your thoughts.
We appreciate receiving feedback at all times, good or bad. We consider that feedback is a valuable form of communication, even if passive. Through this, we learn of issues our customers encounter and the way they feel about a situation. Therefore, we will use this opportunity to review and adjust our processes to ensure a flawless customer experience.
To assist you further kindly reach us directly at claims@wowfare. Com with your booking reference and any additional details regarding your concern.
We appreciate your cooperation.
Warm regards,
Wowfare Team
Great experience with this agency for facilities. I encourage you to continue to support others people.
Dear Daniel,
Thank you for your thoughtful feedback! We’re delighted to hear that you had a great experience booking with us. Your encouragement means a lot to us, and we remain committed to providing excellent service and support to all our customers.
We truly appreciate your trust in us and look forward to assisting you with your future travel needs. If there’s anything else we can do for you, please don’t hesitate to reach out.
Warm regards,
Wowfare Team
I paid the higher prices for 4 economy plus seats and only got 3!
I booked this flight many months ago and if knowing that I wouldn't have gotten all 4, I would have cancelled with Wow and booked with another agency hoping I wouldn't get scammed!
I will say that this will not happen again cause I'll be going with a different agency!
Good day,
Thank you for reaching out to us. We have requested the booking details from you, but unfortunately, we have not yet received a response. Please note that these details are essential for us to address any issues promptly.
If you have any questions or require further support, please don't hesitate to contact us at any time.
Faithfully Yours,
Wowfare Team
Not applicable at this time. Everything was fine and got what I needed
Dear Suzanne B,
We’re happy to hear that everything went smoothly and you got exactly what you needed! Your satisfaction is our priority, and we appreciate you choosing us for your travel needs.
We look forward to assisting you again in the future!
Warm regards,
Wowfare Team
Will not recommend wowfare to anybody...what a bad company. Booked a 8000$ trip and they did not even have the curtesy to notify me of flight changes which made the trip infeasible, when I discovered it myself a week before the actual date had to spend more than 5 hours on several phone calls to resolve it myself instead of Wowfare taking care of it for me and resolving it. When they mess up they just give some useless travel vouchers to people and think this takes care of it...well it does not.
Good day,
Thank you for reaching out to us. We have requested the booking details from you, but unfortunately, we have not yet received a response. Please note that these details are essential for us to address any issues promptly.
If you have any questions or require further support, please don't hesitate to contact us at any time.
Faithfully Yours,
Wowfare Team
Excellent experience and good agent plus good price and good customer service
Exceptional customer service by Mr Godson. Showed desire and passion to get the job done
Wowfare is a dynamic travel agency dedicated to making your travel dreams a reality. We specialize in finding the best deals on cheap flights and making your journey as hassle-free as possible by consulting you 24/7 on the phone. Our team of experts is passionate about travel, and we know all the tricks of the trade to find you the most affordable and convenient flights. Whether you’re planning a vacation or a business trip, we’re here to help you every step of the way.
What We Do – Working for You
Regardless of your preferred class or airline, our primary goal is to assist you in finding the most convenient flight deals for a safe and comfortable air travel experience. We work hard to provide you with the best deals on international itineraries to various locations worldwide, including the USA, Europe, Asia, Africa, India, the Middle East, Australia, and Oceania for business or pleasure. Our agents search through hundreds of airlines to find the most affordable and convenient flights, and we’re always on the lookout for special promotions and discounts. Wowfare goal is to make travel accessible to everyone, and we take pride in providing our customers with exceptional service.
Our team has over 400 experienced travel agents. You can contact us via phone anytime to discuss your travel needs with our travel experts. Economy airfares, airline seat availability, group and luxury travel services, multi-city flights, one-way and round-trip plane tickets, concierge services, hotel reservations, car rentals, tour guides, travel insurance, and visa information are just a few of the many services we offer.
With more than 200 airlines on our system – we have discounted airfares that will be definitely appreciated by you.
At Wowfare, we know that our customers’ time is valuable, and we’re always looking for ways to make their travel experience as seamless and enjoyable as possible. Our dedicated customer support team is always on standby to help with any issues that may arise, whether it’s booking a flight, changing your itinerary, or simply having a general inquiry. Our team is equipped with the necessary tools and extensive knowledge to ensure that any issues are resolved quickly and efficiently, so you can go back to enjoying your travels. Whether you need help booking a flight, changing your itinerary, or simply having a general inquiry, we’re here to help.
We make it a priority to provide the best individualized customer service possible 24/7/365. Our team is always ready to assist you, whether you need help in the middle of the night or during the weekend. Our professional travel agents are committed to being there for you every step of the way, and our goal is to make your travel experience as smooth and stress-free as possible. So, the next time you need assistance with your travel plans, give us a call and experience the Wowfare difference.
Wowfare offers 24/7 customer support via phone to ensure that our customers receive the professional help they need.
With over a decade of experience in the travel industry, we have gained valuable knowledge and insights that allow us to provide exceptional service to our customers. Wowfare travel experts take a personalized approach to every booking. We have a wealth of knowledge about the travel industry and are always up-to-date with the latest trends and changes in the market. Wowfare agents work closely with top airlines and travel agents to provide our customers with the best possible deals and ensure that every detail of your trip is taken care of. Whether planning a romantic getaway, a family vacation, or a solo adventure, you can trust Wowfare to provide you with a memorable travel experience.
As a leading travel agency, we are committed to providing exceptional customer service. We go above and beyond to ensure our customers have a stress-free and enjoyable travel experience. Our team is available 24/7 to answer any questions or concerns you may have, and we strive to resolve any issues quickly and efficiently.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good day,
Thank you for reaching out to us. We have requested the booking details from you, but unfortunately, we have not yet received a response. Please note that these details are essential for us to address any issues promptly.
If you have any questions or require further support, please don't hesitate to contact us at any time.
Faithfully Yours,
Wowfare Team