Worthy Reviews Summary
Worthy has a rating of 4.3 stars from 437 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Worthy most frequently mention entire process, great experience and customer service. Worthy ranks 4th among Diamond sites.
Great customer service and I got a fair price for my Rolex. Worthy kept me apprised during the whole process and money deposited into my account. Would highly recommend.
Abbey Marchant was fantastic in helping me sell some jewelry. Definitely recommend Worthy and for sure Abbey! She's very responsive and does a fantastic job helping you get the best price for your jewelry.
Hi Laura,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Abbey provided you with quick and helpful customer service. Providing prompt and accurate assistance is a top priority for us, and we're glad to hear that she made your experience enjoyable.
Please don't hesitate to reach out again should you ever need any further assistance with selling other pieces. We'd be happy to partner with you again.
The Worthy Team
Everyone was really helpful and I ended up getting more than I expected.
Hi Terri,
We appreciate having had the opportunity to partner with you on the sale of your piece. We're very focused on helping you get the most for your pieces and it's even more exciting when the outcome exceeds your expectations! Congratulations again on your recent auction!
The Worthy Team
Excellent communication throughout the process except when it came to valuing the ring
I was not told it would be valued based on the largest stone and no additional value added to all the other stones surrounding it
Hi Mary,
Thanks for taking a moment to share your feedback. Feedback such as yours helps us to continue to improve on the services we provide to our sellers. Should you need any assistance selling any other pieces, please don't hesitate to let us know. We'd be happy to partner with you again.
The Worthy Team
Much easier and faster than ever expected. Communication was clear and frequent.
Hi Jennifer,
Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you!
The Worthy Team
I sent my old engagement ring to them and they kept me informed about every step of the process. They continued to work with me until a reasonable bid was made and accepted! Thank you!
Hi Heather,
This is exactly what we strive to do! Congrats again on the sale of your ring. Be sure to tell your friends and family about us, we'll be more than happy to help them as well.
The Worthy Team
I wasn't sure exactly what was going to happen when we sent in the diamond ring. But I was pleasantly surprised by the attention to detail that Worthy provided. Keeping us informed as to what was happening and when the ring went to auction each bid that happened. It was a great experience.
Hi Teresa,
This is exactly what we strive to do! Congrats again on the sale of your diamond ring. Be sure to tell your friends and family about us, we'll be more than happy to help them as well.
The Worthy Team
It was a stress free, quick, and experienced sell. The return of an item was quick with no postage and my money from the sell was in my account quickly.
Hi Laurie,
Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you!
The Worthy Team
Great experience! Went smooth no problems got what I needed to get.
Hi Karen,
Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you!
The Worthy Team
Worthy was incredibly helpful with my 2 carat oval. Vera actively communicated with me and the team constantly updated me throughout the process to give real time feedback. I got tremendous value, significantly better than other of the other alternatives I pursued. I wouldn't hesitate to recommend Worthy to anyone interested in their services.
Hey Jason!
Thank you immensely for sharing your experience with us! We're thrilled to hear that you found our service incredibly helpful and that Vera and the team provided you with constant communication and real-time feedback throughout the process.
Delivering transparency and ensuring our customers feel informed every step of the way is paramount to us, so it's fantastic to know that we could exceed your expectations in this regard. And we're absolutely delighted that you found tremendous value with us, especially compared to other alternatives you explored.
Your recommendation means the world to us, and we couldn't be happier to have earned your trust and satisfaction. If there's anything else we can assist you with in the future or if you have any questions, please don't hesitate to reach out. Thank you once again for choosing Worthy!
The Worthy Team
It took a little longer for my funds to be deposited but otherwise communication and experience great.
Hi Elizabeth,
Thanks for taking a moment to share your feedback. Feedback such as yours helps us to continue to improve on the services we provide to our sellers. Should you need any assistance selling any other pieces, please don't hesitate to let us know. We'd be happy to partner with you again.
The Worthy Team
Each phase of the process was handled with experience and professionalism. Every Worthy representative I communicated with was knowledgeable and efficient
Hey Marcia,
Your feedback means so much to us and we're so glad we were able to help you sell your item. Don't hesitate to reach out should you need help selling any of your other jewelry down the road!
The Worthy Team
Once I finally got around to sending in my ring, the process was so quick and easy! My only regret is not sending it sooner. I received a fair price and payment as expected.
Hey Jennifer,
Your feedback means so much to us and we're so glad we were able to help you sell your ring. Don't hesitate to reach out should you need help selling any of your other jewelry down the road!
The Worthy Team
I had never had any experience selling jewelry before I decided to give Worthy a try. The two pieces I sold had no sentimental value, so I wasn't nervous more curious. I can't say enough about Christine and her team. Once the items were in their hands, they saw to the appraisal, the cleaning, the photos and the auction. One item sold over reserve and they kept the bidding open for an extra period of time to ensure I got the highest amount possible.
If you're considering selling unused or unwanted pieces, I highly recommend Christine and the folks at Worthy.
Hi Cheryl,
Thank you for taking the time to share your experience with Christine! We think they are pretty great too! Please don't hesitate to reach out again should you ever need any further assistance with selling other pieces. We'd be happy to partner with you again.
The Worthy Team
I like the fact that you did all the work and sold the watch quickly. I'll consider you again if I have other valuable items to sell.
Hi Scott,
This is exactly what we strive to do! Congrats again on the sale of your watch. Be sure to tell your friends and family about us, we'll be more than happy to help them as well.
The Worthy Team
They lost two of my rings in transit and refuse to provide any documentation or to give me the fair value for my rings. It's been almost six months of an absolute dumpster fire. They won't respond unless you hound them, and they talk down to you when you try and get any information from them. They're supposed to have insurance for jewelry when you send it in to them through FedEx and then separate insurance to protect your jewelry through the whole process, but the way they're reacting it making it sound like they have no insurance at all. It feels a lot like they only have one or two employees and that there's no actual professional working with or for them. I never saw a gemologist report from the ring I first sold with them, even though it was supposed to be provided. And now magically my information from the one ring I sold with them last summer and the information on both of their rings has been "accidentally" deleted from their website.
Hello Fay,
We acknowledge and understand the seriousness of the concerns you have raised. To confirm, a member of our team has been in direct contact with you since the concerns with your jewelry's shipment were first observed. As a reminder, you can still view the FedEx tracking ending in -0711 on fedex.com to confirm that FedEx initially received your package. Unfortunately in light of there being no additional movement on the tracking, FedEx ultimately concluded your package as a loss after they were unable to locate it.
Although it is extremely rare for a package to go missing while being shipped by FedEx, we have insurance coverage in place for this very reason. Our insurance policy provides coverage reflective of the services we offer. As pre-owned jewelry being sold through a secondary market, jewelry is eligible for coverage up to its current resale value. Documentation such as a detailed purchase receipt or a grading report highlighting your jewelry's unique characteristics greatly help in substantiating the claim and determining an accurate resale value range. It is important to note that you were requested to provide any available documentation however we have only received photos of the two rings you indicated you shipped to this point.
When reviewing your past communication with our team, we can confirm you were advised of the steps we would be taking to investigate the concerns and to assist you further. In light of the severely limited information available for your jewelry, this did influence what steps our team could take. We're sincerely sorry if any past explanations did not thoroughly address all of the questions or concerns you've had. A senior member of our support team will be following up with you directly to discuss this further and determine the most appropriate path forward in getting it resolved.
Thank you,
Worthy Team
UPDATE**
Dear Fay,
It has been 3 months since you first left your feedback, and we have still been unable to connect with you to provide a resolution. We have reached out multiple times through both email and phone calls, and remain eager to address the concerns you raised. Our team is dedicated to finding a satisfactory solution, and we kindly request that you respond to the senior member of our team at your earliest convenience.
Thank you,
The Worthy Team
If you are hesitant on selling your jewelry, don't be. Very easy to do and the associates are always keeping you informed of what is going on and explains
What you need to do.
Thank you so much for sharing your experience with us!
Ensuring transparency and clear communication throughout the selling process is of utmost importance to us. We're thrilled that our associates kept you well-informed and guided you through each step.
Your confidence in our service means a great deal to us. If you ever have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to make your experience with us as seamless and positive as possible.
Thank you once again for choosing us to assist you with selling your jewelry.
The Worthy Team
It was a fun experience on auctioning my jewelries. All the staff members were courteous and professional.
Hi Naomi,
This is exactly what we strive to do! Congrats again on the sale of your jewelry. Be sure to tell your friends and family about us, we'll be more than happy to help them as well.
The Worthy Team
These folks hounded me to get my engagement ring shipped to them, only to offer me a very small fraction of the value. Complete waste of time and then they shipped the ring back to the wrong address, so now I am left trying to track down my ring. Very disappointed in the level of service. Do not waste your time.
Hello Myisha,
Thank you for bringing your concerns to our attention. With the limited information available, we are not confident we have located your account and have requested more information from you. Once received, a senior member of our team will follow up with you directly to discuss your concerns further.
For any jewelry that has not successfully sold through our platform, our sellers are asked to confirm the return location where the jewelry will be shipped, free of charge. This action can be taken easily through the account and sellers are prompted to select either the closest approved FedEx location or provide an alternate address for a direct return. Based on the selection confirmed by the seller, our team will then proceed to carefully package and ship the jewelry to the designated location. Please note, in order to maintain insurance coverage, we strongly encourage for all returned valuables to be shipped to a FedEx-operated center where they will be held securely until pickup.
Once we have confirmed your account details we will not hesitate to look into this matter further with you in order to determine where things may have gone wrong and the appropriate steps to make it right.
We look forward to connecting with you directly and getting this resolved!
Thank you,
Worthy Support Team
I sent them a ring that has recently been purchased for $6k….I needed the money more than the ring so I gave them a shot. They appraised it and put it up for auction.
They recommended a "reserve price" of $343 and said that I shouldn't make it any higher than that or the ring won't sell. Me being naive, and having no experience with auctions I went with it. The auction lasted several days and the final bid at the end was $443. When I asked for my ring back, they said it was no longer in their possession.
I'm absolutely devastated! If I would have known that ring would've went for a measly $400 I would have just kept it. DO NOT TRUST THEM WOTH YOUR JEWELRY! I wish I'd read the reviews beforehand…now someone has a $6k ring for $400. Thanks Worthy. After their fees I got a little over $300.
Hi Natalie,
As part of preparing your jewelry for auction, your ring was professionally cleaned and photographed by our expert team, and your center diamond was graded by the GIA, an industry-leading expert in diamond grading. Our recommended reserve price was determined by comparing the objective third-party grading report for your diamond and auction performance for jewelry pieces of comparable components and quality. As a reminder, you were given complete control to start your auction at our suggested amount or to set your own reserve price. Prior to starting your auction, you were required to acknowledge your understanding that once an offer meets or exceeds your set reserve price, the sale is final.
Although we were able to help you reach an offer that exceeded the reserve price you set, we are sorry to hear you are unhappy with the outcome of your auction. With that said, we also stand by our completely risk-free process that allows you to decide the minimum amount your jewelry sells for, regardless of the current market demand. All unsold jewelry is returned at no cost, in the same condition originally received.
To ensure you have realistic expectations when selling pre-owned jewelry, it is important to first understand that in a resale market, it is very likely for diamond jewelry to be sold for a significantly lower amount than what was originally paid. Retail prices commonly include markups for any overhead costs and profit margins that do not transfer over to a secondary market. These added costs are not part of a jewelry piece's intrinsic value and therefore will likely not be part of what a buyer will consider paying. Market demand can also shift over time, changing what buyers are looking for and what they are willing to pay for certain characteristics.
A member of our leadership team has already connected with you however in light of your recent feedback, we will have another member of our team follow up with you directly to ensure any remaining concerns have been addressed.
Thank you,
Worthy Team
From the business
Selling an old engagement ring in 5 easy steps: https://www.worthy.com/sell-jewelry
Using Worthy's online auction platform you can get more for your jewelry without leaving your home:
1. Free Estimation-Tell us about your ring and provide an image, we’ll help you gauge its resale value
2. Insured Shipping- We’ll make sure your valuable arrives at our headquarters safely, with insurance coverage of 150% of its estimated resale value
3. Complimentary Grading-One of our esteemed grading partners will verify and describe your valuable with highly detailed, accurate descriptions
4. Professional Photos - Our in-house photographer will take HD 360 degree photos of your valuable, showing off every impressive detail
5. Personal Auction-Using the professional photos and grading, verified buyers from around the world are invited to compete for your ring. Just approve the highest bid, and the money is yours.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Nancy,
We appreciate the feedback you've shared about your experience. Our success comes from your success so thank you for choosing to partner with us. We look forward to any future opportunities to work with you again!
The Worthy Team