I am so unbelievably pleased with the way i was guided through this entire process. Ornella answered all of my questions and put me as ease. Through everything going on, I received top notch service and would absolutely refer Worthy to anyone looking to sell a quality piece.
Worthy offers a seamless process for selling your used jewelry. They communicate every step of the way and keep the process moving. They provide a one stop shop for selling, which leads to them taking a hefty cut of the proceeds. I ended up with less than 1/4 of the appraised value and less than 1/2 retail price. But I likely got more than a pawn shop or private sale with less hassle so if you just want to get rid of it and put a chunk of change in your bank account, this is a great option.
Hey Carolyn,
We appreciate the feedback you've shared about your experience. Our success comes from your success so thank you for choosing to partner with us. We look forward to any future opportunities to work with you again!
The Worthy Team
The only thing I didn't like is that the platform aggressively pressures you to set your minimum acceptable bid very low — I increased it by about 20% though and it sold. I think I could have gotten more elsewhere (or paid a lower commission) but it was worth it for me to get it done with little effort. The team was very responsive to questions and I got paid quickly.
Hey Siobhan,
We appreciate the feedback you've shared about your experience. Our success comes from your success so thank you for choosing to partner with us. We look forward to any future opportunities to work with you again!
The Worthy Team
I sent in a ring and a necklace to sell. They had me take a picture of the ring and send it to them. In none of the communications did it say that the items had to meet their criteria to sell them. I mailed the items the next day and the day after that, I got an email stating that my items are not the kind of items that they want to sell. They had not even seen the necklace yet. The items arrived at their location and the next day they sent me another email stating that there was not enough demand in their marketplace to sell my items. They wanted to return them to a staffed fed ex location two hours away from me. Went thru all the rigamarole to get my items sent back to my home address. Would not recommend them unless you have very high-end jewelry. Apparently, that is all they are looking for. They should screen items better to save people time of sending their items in.
Hello Tia,
At Worthy, our number one desire is to provide a 5-Star Experience for every seller who decides to utilize the unique services we provide to help sell their jewelry. Therefore, when we read of an experience that fell short of this, we certainly want to do what we can to address what happened and understand it better to work on improving future interactions with sellers. Most importantly, if we are able, we want to make it right.
That being said, it sounds like you did everything we asked with regard to submitting a picture of the jewelry to us in advance that you would like to sell. This is a great and very helpful initial step, but unfortunately with most pieces of jewelry, our Lab Team has to see it first hand to fully determine if there is a demand for the item on the current market, and/or it would sell for a fair amount for the benefit of both the seller and our company. This is why we provide all shipping costs to get the item(s) to us, and all shipping costs to return them as well if they are determined to not meet current qualifications. We try to make sure there is very little we ask of sellers beyond patience and trust while their jewelry is in our possession.
We do apologize that your jewelry was determined to not be auctionable on the current market. In addition, we are sorry that the FedEx Location we suggested was so far from your address. In order for jewelry to remain fully insured, we are required to ship to FedEx-Staffed Pickup Locations, so we try to find the one closest to the home address of the seller. In some cases, that is farther than preferred, so we have the seller sign a release to have the jewelry returned to their home or work address as is the case here.
We don't want you or anyone to get the impression that we are only looking for high-end jewelry, but more so diamond jewelry that would sell on the current market to one of the more than 1,000 professional jewelry buyers we work with.
A member of our Leadership Team will be reaching out to you to see if there is anything else we can work with you on to try and resolve any misunderstandings or negative feelings about Worthy.
We do thank you for giving us the opportunity to do business with you even if it didn't work out.
Sincerely,
The Worthy Team
Plenty of communication during the phases of sending/receiving my items and during the selling process. Once my items sold, however, all communication from Worthy ceased. They quote a time frame of 3-5 days to receive your payment once the item sells. On day four I called for an update and was told that I would receive payment on the next day, the fifth day. On the fifth day, I called and was told that it was too late in the day (4PM) because "finance closes at 5:30pm" but that I may still receive payment that day but it would certainly be by the next day, the 6th day. On the 6th day, I chose not to wait until the end of the day to call. When I called I was told that I would receive payment in the next 1-2 business days (today is Friday, Monday would be the 9th day). I was told that there was no one to escalate my phone call to when I asked for a manager. I was told there were no guarantees about when I would receive the funds. I have now been told three days in a row that I would receive the funds that day or the next day and now on the third day the story is it will be another one to two more days. I've lost confidence in anything they tell me at this point and am wondering if I'll get my money without taking further steps. THE MOST IMPORTANT PART OF THE ENTIRE PROCESS is the part they can't get right. Of course, they've received their payment.
Hi Beth,
Congratulations on the recent sale of two of your jewelry pieces. Once again, we appreciate having had the opportunity to partner with you in their sales.
The sale of your ring was finalized on December 27th and the sale of your watch was finalized on December 29th. Payments for successful sales are normally issued within 5 business days of the sale being finalized however the recent holiday created some delay in the processing time. Proceeds for both sales were issued to you on January 5th which would have been within the normal timeframe for the watch's payment. We sincerely apologize for the slight delay in the payment of your ring and for any confusion that led to such a poor experience.
We're hopeful you have since received the funds but your bank may require 1 additional business day to process the payment on their end. To ensure we have thoroughly addressed this with you, you can expect to hear from a senior member of our team today.
Thank you,
Worthy Team
Everyone I worked with helped make the experience easy and relatively quick from start to finish. I was informed about each and every step and kept in the loop. I would definitely work with Worthy again.
Hey Lauren,
Your feedback means so much to us and we're so glad we were able to help you sell your jewelry. Don't hesitate to reach out should you need help selling any of your other jewelry down the road!
The Worthy Team
This is the second experience I've had with Worthy. Their communication is great and the process is easy. I would highly recommend using them if you're selling a piece of jewelry.
Hey Heather,
Your feedback means so much to us and we're so glad we were able to help you sell your jewelry. Don't hesitate to reach out should you need help selling any of your other jewelry down the road!
The Worthy Team
I sold my 3ct diamond ring with zero effort. Worthy literally does everything for you from start to finish. Received my money within about 5 days. Effortless. HIGHLY recommend! I will be selling more jewelry very soon!
Hey Katie,
We appreciate the feedback you've shared about your experience. Our success comes from your success so thank you for choosing to partner with us. We look forward to any future opportunities to work with you again!
The Worthy Team
Christine did a great job helping us selling my ring. She was very knowledgeable, professional, collaborative, and followed up all along the way.
I would certainly use her again. I was very happy with Worthy and she's the primary reason for that.
Hi Brent,
Thank you for taking the time to share your experience with Christine! We think they are pretty great too! Please don't hesitate to reach out again should you ever need any further assistance with selling other pieces. We'd be happy to partner with you again.
The Worthy Team
Worthy was incredibly helpful with my 2 carat oval. Vera actively communicated with me and the team constantly updated me throughout the process to give real time feedback. I got tremendous value, significantly better than other of the other alternatives I pursued. I wouldn't hesitate to recommend Worthy to anyone interested in their services.
Hey Jason!
Thank you immensely for sharing your experience with us! We're thrilled to hear that you found our service incredibly helpful and that Vera and the team provided you with constant communication and real-time feedback throughout the process.
Delivering transparency and ensuring our customers feel informed every step of the way is paramount to us, so it's fantastic to know that we could exceed your expectations in this regard. And we're absolutely delighted that you found tremendous value with us, especially compared to other alternatives you explored.
Your recommendation means the world to us, and we couldn't be happier to have earned your trust and satisfaction. If there's anything else we can assist you with in the future or if you have any questions, please don't hesitate to reach out. Thank you once again for choosing Worthy!
The Worthy Team
Selling my piece on Worthy was pretty simple, fast, and painless. They were very responsive to all my inquiries, and answered all my questions and concerns. I would not hesitate to use their service again in the future. Thanks for the positive experience Worthy!
Hey Rose,
We appreciate the feedback you've shared about your experience. Our success comes from your success so thank you for choosing to partner with us. We look forward to any future opportunities to work with you again!
The Worthy Team
Everything was super easy! 😀 Just had to buy a box. Worthy gave me a shipping label. There was great communication each time the ring was either graded, cleaned, photographed, auctioned and lastly the money that was transferred into my account. I was disappointed the sale was not for more. However, that was not Worthy's fault. I would do it again in a heartbeat!
Hi Kim,
Thank you so much for sharing your experience with us! We're thrilled to hear that you found the entire process smooth and hassle-free. It's fantastic to know that you appreciated our communication every step of the way, from grading and cleaning to auctioning and transferring the funds.
We truly appreciate your positive feedback and your willingness to use our services again. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you for choosing Worthy!
The Worthy Team
Worthy's estimate of my ring was 7 times what they ended up selling it for. Then they offered me a $25 gift card for my trouble It's a scam. They didn't reply to my communications about my being unhappy for weeks, even after more than one prompt. I'm very unhappy with this company and have read many reviews written by people who had the same experience I did.
Overall good. I was very disappointed at the final price. My ring was extremely unique. Literally one of a kind. I had hoped for double the money I received. Both TOP appraisals were very high. Plus it goes down to "Trust". As I don't see the buyers bids so as to authenticate them.
I got quick replies which is good. But I felt the whole process from sending to receiving money took a long time. Especially when I didn't have any diamonds removed and put back on.
I will use Worthy again.
I had a great initial call with Rachel and quickly rec'd the mailing instructs and package to send my diamond. I was kept apprised every step of the way. Luckily I had read from others to price the ring at auction enough to cover Worthy's fee and Abby helped me sort out final pricing. We ended up getting a higher bid than expected so everyone was happy. Payment came quickly as well via FedEx.
Hi Rebecca,
Thank you for taking the time to share your experience with Rachel and Abbey! We think they are pretty great too! Please don't hesitate to reach out again should you ever need any further assistance with selling other pieces. We'd be happy to partner with you again.
The Worthy Team
My jewelry that had been sitting in the back of my home safe for almost 8 years. I tried selling locally multiple times but was never comfortable with the quotes I received. The Worthy process was easy, fast, super convenient and made me confident enough to finally sell.
Hey Kayla,
We appreciate the feedback you've shared about your experience. Our success comes from your success so thank you for choosing to partner with us. We look forward to any future opportunities to work with you again!
The Worthy Team
Before I sent my diamond ring to Worthy I read the many admirable reviews about them. They exceeded all expectations with their hard work and a design for the successful operation of their business. Extremely impressive.
Hi Joseph,
Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you!
The Worthy Team
From start to finish, the process was straight forward and executed exactly as advertised. I never had concerns or questions because all aspects were explained on the front end. Highly recommend. Takes the cumbersome sorting of how to go about selling unwanted diamonds out of the hands of individuals who don't know where to begin.
Hi Jennifer,
Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you!
The Worthy Team
Tried to get me to sell my $3500 engagement ring to them for $365! Not to mention there is a 18% fee on top of this so I would only get $299 total! That's not even 8% value yet they said 298 were "interested" in it….stay away!
Hi Amanda,
If we have correctly located your account, we do see your auction ended earlier today. Unfortunately the auction was not successful however our team will be more than happy to prepare the complimentary return of your jewelry to you without hesitation.
In reference to your concern with our Seller Success Fee, we do charge a flat fee, respective to the final sale amount, however this is only charged when an item successfully sells. If the auction is not successful, the services we provided including the fully insured shipment to and from our office are 100% complimentary.
As a reminder, the other services we provided to you included professional cleaning, photography, and independent third-party grading at the GIA for your jewelry. We only succeed when you do which is why we're motivated to set your auction up for success to the over 1,000 professional buyers that make up our buyer network.
It is important to note there is a notable difference between the original retail price of jewelry and the amount you may receive in a resale market. To ensure you walk away satisfied from any potential sale through our auction platform, you were given complete control of setting your auction's reserve at the minimum amount you felt comfortable selling your jewelry for. We share your disappointment in the outcome of the auction however we do hope the prompt and expert services we have provided you since receiving your jewelry on the 14th of June can be taken into consideration.
A member of our leadership team will reach out to you directly tomorrow to discuss your recent experience and work closely with you while our team starts making preparations for the return of your ring.
Thank you,
The Worthy Team
When selling my diamond bridal set, I came away so much knowledgable about the grading of the diamond and other qualities that come into play when reselling jewelry. Worthy's professional grading and the live auction accepting bids world wide over a few days was exhilarating and exciting. I was glad to sell this beautiful ring for more than it's recommended reserved price.
Hi Leilani,
We appreciate having had the opportunity to partner with you on the sale of your bridal set. We're very focused on helping you get the most for your pieces and it's even more exciting when the outcome exceeds your expectations! Congratulations again on your recent auction!
The Worthy Team
Overview
Worthy has a rating of 4.8 stars from 437 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Worthy most frequently mention entire process, great experience and customer service. Worthy ranks 2nd among Diamond sites.
Using Worthy's online auction platform you can get more for your jewelry without leaving your home:
1. Free Estimation-Tell us about your ring and provide an image, we’ll help you gauge its resale value
2. Insured Shipping- We’ll make sure your valuable arrives at our headquarters safely, with insurance coverage of 150% of its estimated resale value
3. Complimentary Grading-One of our esteemed grading partners will verify and describe your valuable with highly detailed, accurate descriptions
4. Professional Photos - Our in-house photographer will take HD 360 degree photos of your valuable, showing off every impressive detail
5. Personal Auction-Using the professional photos and grading, verified buyers from around the world are invited to compete for your ring. Just approve the highest bid, and the money is yours.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you Lisa for your review - we are so happy Ornella and the team were able to help you successfully sell your jewelry!