Wordans CA

Alejandro helped me during this miscommunication, and he was a big help. He helped me receive the missing items.

This is the first time I have ever left a negative review on a company but this needs to be said. I placed my order on January 28th and 4 weeks later my order is STILL in processing! I have been in contact with a Camille from customer service who told me my order would be prioritized but that was obviously a lie. I asked her to cancel my order when I realized it would not be in on time for the event I ordered them for but she told me it was too far in processing to be canceled, which is weird since NOTHING has happened! I have contacted the company many times asking someone to call me as I cannot find a number to call them anywhere. I have filed a dispute though PayPal to get my money back and STILL have not heard back. I obviously wont use them since they wont even be delivered in time so I just want my money back. I cant get anyone to contact me from the company so I thought I could at least warn others to NEVER use this company, if I had read these reviews beforehand I sure wouldnt have done business with them!

I placed an order through Wordans.com on 7/24/2017. Where do I begin? First when I initially placed the order, after approving payment the screen prompted that "there was an error" and that if I confirm again I may be double charged, Thank god I made my purchased through Paypal! I noticed that although their site said it was an error, my account was still charged. I called the next morning for confirmation, After waiting on the phone for 40 plus minutes someone finally got on to tell me that my order was in fact placed, and would be shipped the same day. Three days later after still not receving any tracking information I call back, I wait another 50 mins to get someone on the phone to find out that not only has my order not been shipped yet, but because they were backed up from orders from the previous week, my order wouldn't ship until sometime the following week! Now at this point not only have I messed up my money because my customer had a deadline that cant be met, They wont even ship until who knows when. I cancelled my order. Oh it gets worst! 4 days later after not seeing my money hit my account, I call back again, wait another 30 mins to find out that when I cancelled my order that they never even shipped, instead of refunding my money they gave me a "coupon code" worth the value or my initial order. What sense does this make? I demaded a refund which they said they were submitting to their "financial department". So in a sense they are not even guaranteeing me my money back, they let me know that "if" the refund is issued it can take 10-15 days for me to even follow-up because ethey wont reach out ot me. This is not even including the time it my take to get back into my account. I immediately filed a dispute through PayPal, in which they responded and now said it could take 10-20 days. SMH, I waited 14 days until I finally filed a claim with PayPal in which they processed the refund within miuntes like they should have from the beginning. A complete waste of my time and money, would NEVER make a purchase with them again, nor recommend anyone else to do so!