Overview
WoodlandDirect has a rating of 4.6 stars from 954 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with WoodlandDirect most frequently mention customer service, great experience and fire pit. WoodlandDirect ranks 2nd among Fireplaces sites.
Good product options, availability, not completely knowledgeable on product specifics.
The sales rep that helped me was very knowledgeable and kind. Thank you.
So very helpful in assisting me with choosing the correct logs for my outside fireplace. Yay!
Ordered pizza oven, said shipped, but not, sales guy never reply email nor calls, confirmed again a shipping date "next week" only when a few "next week" later found to be more than a month late for delivery. Messed up all the on site construction...
Can be little more helpful when asking specific question's.
Easy to order. Easy to put together. Seems very solid as they used heavy steel which was well painted. Should last for a long time.
When my wife and I decided to convert the wood burning fireplace to propane gas, we contacted three different plumbers to give us estimates on cost for running the piping from the propane tank to the fireplace. After receiving the estimates, I asked each plumber if they have a recommendation for the type of log set I should purchase. All three immediately responded that Peterson log sets are the best. I researched and found Woodland Direct online. Garrett with their customer service did a great job of patiently answering all of my questions regarding the Peterson Golden Oak log set. I purchased it and had the plumber we finally hired install it. It looks absolutely beautiful and quickly heated up the room. We are so glad we found Woodland Direct and the Peterson log set. Thanks, Garrett and Woodland Direct!
C'mon now...you are making us blush with such an awesome review! Thank you so much for the kudos and praise. And thank you for the chance you gave us by choosing Woodland Direct.
You should work with easy to install thanks Highly recommend
Lot of good words here. They don't seem to be in order, but we get the gist. The 5 stars was crystal clear though!
This fire log set has nice features and it was easy to install.
Hello Kenneth. We are glad you were pleased with your new log set. We are grateful for your business and letting us know how we did as well. We hope you enjoy your log set for many years to come.
I asked a lot of questions over the phone when buying my fireplace insert. The order and delivery process went very smoothly.
The happiest customers are the best informed customers. We are here to answer questions and glad to help.
I am pleased with the quality of the products we ordered and WoodlandDirect's service.
That is great to hear. We're glad we hit the mark and brought you the value you deserved. Thank you from the entire team at Woodland Direct.
Found what I was looking for with one search and arrived with no issues.
Hello Nicole. Thank you for the chance to serve. Woodland Direct appreciates you.
The representative repeatedly helped me as I went through the process of Set up for my very large fire pit. He answered all of my questions and was very patient with me. He had follow through with me and definitely could recommend this company.
Very well made. Easy to assemble - can't wait to load it up with firewood. And burn some of it.
We get a lot of great reviews on Woodhaven wood racks. You picked a winner. Thank you for the 5 star review and your business.
We have not opened the boxes yet, we will let you know once start installation, and overall product quality.
Heaters as described came in very quick work fantastic would recommend
Thank you, Ross. We very much appreciate you and the time you took to leave this review. Thank you for putting out the word and letting folks know how you were treated.
Good……………………………………………………………………………………………………………………….
Your review seems to be all 'good' and we appreciate that. Thank you, David.
Renovating wood burning masonry fireplace and do not want to use wood anymore nor use gas logs.
WoodlandDirect was very helpful and honest in our selection and expectations of electric logs. Have not had rework completed on masonry chimney so long set has not been installed yet.
Thank you for 4 stars and the good word on Woodland Direct. We've got a team of folks waiting to help if there is anything we can do to help with what you bought.
Woodland Direct has the best customer service. They have been very prompt getting necessary replacement items. I highly recommend buying from them due to the great support they provide.
Thank you
Stuff can happen. It only takes a kind customer like you and an honest company like ours to get it back on track though. Thanks for the great review and the business you gave us.
My order arrived quickly and was exactly as described on the website. Very happy overall.
Tom, your review and 5 stars mean a great deal to us. We appreciate you taking the time to let us know how we did. Thank you.
- Visit Website
- Auburn Hills, MI, United States
- Edit business info
Business History
Over the years Ingram has diversified Woodland Direct's catalog, expanding beyond traditional fireplaces to offer a comprehensive range of outdoor living products. From electric fireplaces, fire pits, and patio furniture, each item is curated with the same meticulous care and attention to detail instilled back in 1978.
Woodland Direct quickly garnered a reputation online as a one-stop destination where homeowners, contractors, and enthusiasts alike could find everything they needed to create their ideal outdoor oasis. Ingram's dedication to customer satisfaction, craftsmanship, and innovation became the cornerstone of Woodland Direct's success.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I bet that new neat stack of wood looks great. Congratulations on getting this little project done before the fall burning season starts. I hope you get a little smile on your face every time you grab a bit of wood. Warm regards from the folks here at Woodland Direct.