From the business
Woodland Direct is one of the largest e-commerce companies focused on the Fireplace, Chimney, Wood Stove, and Outdoor Living markets. Their founders have come from a Fireplace & Chimney background that reaches back to over 40 years of knowledge and experience. With a clear vision for the future they founded WoodlandDirect.com to offer a wide variety of Fireplace, Chimney, Wood Stove and Outdoor products to homeowners and businesses across the United States.
WoodlandDirect Reviews Summary
The company enjoys a strong reputation for product quality and customer service, with many customers praising knowledgeable and helpful staff who guide them through the purchasing process. Positive feedback highlights the durability and aesthetic appeal of the products, as well as timely deliveries. However, some customers expressed concerns regarding issues with order confirmations, communication about shipping, and occasional product discrepancies. Despite these challenges, the overall sentiment reflects a commitment to customer satisfaction, with many indicating a willingness to recommend the company and make future purchases.
This summary is generated by AI, based on text from customer reviews
Nick was personable and professional walking me thru the process explaining thoroughly while answering my questions.
He is an assert to your company.
Great experience with my purchase. I really like the simple, minimalist look. It also does the job of protecting my TV and sound system from the heat. Easy installation as well.
We ordered fireplaces with a firewood holder. Went together pretty easy but the plastic feet cracked.
Great communication great delivery and thank you Great communication and delivery. Thank you.
3rd orders over 5 years.
Fire pit and 2 fire place log sets.
Great quality!
We're glad you found us and thrilled you came back again...and again. The entire team at Woodland Direct appreciates you.
Great product. Or should I say grate product (I bought a grate).
We've got a live team in place to help for any reason. We were glad to hear from you and happy to help.
Looks great in my fireplace. Really fills it up. Bigger than I had before
Well done and thank you, John. We are glad you are happy with your new log set and glad to have you visit our site.
Dealing with the sales person was very good. I will say I am disappointed with the quality of the product. The glass door is thick and heavy which is good, but the frame is light duty, The brackets and the engineering are poor quality for the money spent.
Thank you for the product review and feedback, Chris. We're glad to hear you got great service, and appreciate your thoughts on the door you chose.
In looking for a quality cover for our log rack, this one seemed to be a good bet. I hope it lasts as long as it would appear to.
Hello and thank you, Susan. Smart customers like you keep wood fuel dry with covers like this. Great job.
Very helpful, wish there were field technicians to do the repairs, vs me. But there tech is very informative and easy to talk through issues,
A note from Clinton: It was my pleasure to help. At the end of the day all I want is our customers to enjoy their product and have the best experience with Woodland.
Ordered on the phone to make sure I ordered the right size. The individual who took the order was very helpful and the package arived on or ahead of schedule. Tracking worked well!
Jim, we were glad to hear from you and thankful you called. Warm regards and thank you from the entire team at Woodland Direct.
Fantastic quality! I bought the full cover and I loved it so much that I needed a second rack and cover! The quality is unmatched in any of the other wood racks I have looked at! Timely deliver! Exactly what I needed! So nice that it is built well and actually holds LOGS!
Our customers tell us time and time again, there isn't a better wood rack than a Woodhaven from Woodland Direct. We were glad to see another happy customer.
Ordered a ponderosa burner and log set logs had a cracked log that Woodland replace ASAP. The Woodland folks are excellent.
Thank you for this, Jerry. We were glad to help.
I initially ordered the wrong fireplace logs and Woodland Direct refunded my money and paid to have the logs returned. My new ones arrived promptly and are beautiful. Thank you!
We were glad to help and hope you enjoy your new log set for years to come. Thank you for choosing Woodland Direct.
I have a large, double-sided fireplace for which I ordered custom glass doors. WoodlandDirect worked with to make sure my order was accurate. Everything arrived when expected, and they look and work great.
Great job on a project that requires some careful planning and measuring. We were happy to help you along the way.
My chimney cap came quicker than expected and fit perfect. The quality was very good. Would definitely order again. Thank you!
Scott, we'd love to hear from you again and thank you for the great review and 5 stars.
Representatives know everything you need for a complete project. All you have to do is select your style.
We take a lot of time to learn how what we offer can help customers like you. Thank you for giving us the chance to help.
He covered all the bases. Size, height, everything. Hopefully he will get recognized. He went out of his way to help us. Thanks
We're glad Chris C. Made you feel so appreciated. It will be our pleasure to make sure he hears about your kind words.
It took three calls to start getting my issue resolved. The first two promised a call back, but never did. The third one gave me his direct phone number and returned my calls promptly and eventually we got my issue resolved - Christopher C. - *******189.
We are glad Chris was able to finally get you the help you needed. Thank you for your patience.
Good company, efficient, willing to provide quick service, knowledgeable and price was solid.
We were glad to hear from you and glad to help. Thank you from the Woodland Direct team.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Larry, congratulations on your new stove. We appreciate our shipping partners and we are always happy to reach out to them to make freight deliveries easy.