From the business
Woodland Direct is one of the largest e-commerce companies focused on the Fireplace, Chimney, Wood Stove, and Outdoor Living markets. Their founders have come from a Fireplace & Chimney background that reaches back to over 40 years of knowledge and experience. With a clear vision for the future they founded WoodlandDirect.com to offer a wide variety of Fireplace, Chimney, Wood Stove and Outdoor products to homeowners and businesses across the United States.
WoodlandDirect Reviews Summary
The company enjoys a strong reputation for product quality and customer service, with many customers praising knowledgeable and helpful staff who guide them through the purchasing process. Positive feedback highlights the durability and aesthetic appeal of the products, as well as timely deliveries. However, some customers expressed concerns regarding issues with order confirmations, communication about shipping, and occasional product discrepancies. Despite these challenges, the overall sentiment reflects a commitment to customer satisfaction, with many indicating a willingness to recommend the company and make future purchases.
This summary is generated by AI, based on text from customer reviews
We wanted to replace an original fireplace screen, and Chris was invaluable in guiding us with the right choice.
I have used them for two different fireplace units and always very helpful and making decisions and their customer service is great
We're glad we gave you a good reason to come back and it was our pleasure to hear from you again. Thank you.
The fire grate was delivered quickly. The quality and sturdiness seem quite nice. Has handle some initial hot fires in our woodstove without issue.
That's good news, Mike. Thank you for letting us know you were so happy with your order.
Returned a product and purchased another log set that we love!
We were glad to help you find the perfect log set for you. Thank you for choosing Woodland Direct.
Sales representative was very knowledgeable and directed us to the perfect solution for our needs. The product arrived promptly and works perfectly.
That's great to hear, Bob. It was a pleasure helping you.
Very poor communication regarding the order and shipment and no follow up
I called SEVERAL times before anyone answered the phones
After searching online for weeks, on multiple sites, we found the perfect see-through fireplace at Woodland. Before placing an order, I called them to ask some questions about Direct vent vs. ventless options. They were very helpful. I placed the order. It arrived within about a week. Our GC installed it and it looks GREAT. Super happy with our new fireplace.
Great job making this happen. This is a great story to hear from a happy customer.
Always helpful and experienced in they way they conduct there business
We've been helping customers like you for over 20 years. Great job getting your conversion done and thank you for choosing Woodland Direct.
Good web site. All parts accounted for. Professionally installed. Love the remote option and the embers
We are grateful for the many professional installers that point their customers to Woodland Direct. Thank you for calling.
Easy, I just called and the representative was excellent in helping me make the purchase I was looking for
We were glad to help make it easy. Thank you for your calling on Woodland Direct for guidance.
Although the heavy box of fire logs have arrived, they are still in the box.
The appropriate men have not yet come to install and plumb the fire logs.
So I really don't know yet if all parts are here and in working order.
If your installers have questions, please have them call. We are ready to help. Thank you for your business.
I was very easy and the representative I talked to was knowledgeable and professional.
We are thankful that we heard from you. Thank you for the chance to serve.
Sales rep was knowledgeable and helped me identify the specific products and components I needed.
You describe an experience we aim to provide every time. Thank you for letting us know how we did.
The grate was very well built and I am very happy with that! Its got a lifetime warranty and is built to last a lifetime! Shipped and received pretty quick so I am very happy with it.
Great job, Jim. You picked a winner. Thank you for choosing Woodland Direct.
The company charged my account as soon as I ordered it. Delivery was delayed until late January.
Product is as pictured
We regret not hitting the mark. Thank you for bringing this feedback.
Ordered my item. Never received a shipping confirmation email. Contacted customer service and within three days my order was delivered to my house
Hello, Clinton. Thank you for giving us a chance to serve you and thank you for letting us know how we could have done better.
Made with quality and integrity that will last for years...
Wow...who doesn't want to be described as providing quality and integrity? You honor us, and we are thankful.
Ordered two heaters and the filament in one of them was damaged in shipment. We left the box untouched until the electrician could install them, and despite waiting as long as we could to order them so we stayed in the 30-day window, a winter storm delayed our installation just enough that the damage wasn't noticed until around 35 days after shipping.
Woodland refused to replace the bulb despite us explaining the situation, which was out of our control. They wouldn't even discuss it. When I finally got someone on the phone, he flippantly said he wouldn't even expedite the shipping of the replacement because "then they'd just break it again."
So they delayed our project and charged me an extra $270 for their mistake and carelessness.
According to our contractor, their bulbs break all the time in transit, so I don't know...maybe figure out a better way to pack your items, Woodland?
We regret that this happened and are disappointed as well. Damage is the exception but it does happen. Read the reviews here and you'll see that customers who contact us immediately are never denied. When that happens, we can help. 35 days after taking ownership is too late for us to file a damage claim. Thank you for posting this.
Product received as described, will look forward to doing business in the future.
We look forward to hearing from you again. We appreciate you and we're glad we gave you a reason to come back.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We were glad your search brought you to Woodland Direct. Thank you for calling.