WomanWithinReviews 784

If you do buy anything from Romans, Woman Within, King Size, you will receive very POOR quality merchandise AND once they have your credit card number, they will continue to charge your credit card each and every month for $14.99 and you have to FIGHT with your credit card company to reverse the charges AND Woman Within customer service number will NOT help you. You are stuck with this scam. All you can do is cancel your credit cards, file a police report, file a complaint with the BBB, and write your Attorney General in your state regarding their scam.

I have been a huge customer of Woman Within for many years. Recently I returned 3 items that did not fit. The same items were returned back to me after several weeks. Come to find out they were returned 4 days after the 60 day return allowance. Now I have 3 pieces of clothes that I can not wear. I contacted customer service and was told they could not refund my money. I told them I understood but would accept a store credit. They told me that was not possible. They expect me to wait when something is on back order for several weeks. Woman Within wants to use Covid for an excuse when shipping has a lengthy delay but will not accept the same reason from their customers. I am very disappointed with Woman Within. It is obvious they do not want to keep their customers. I will be looking for another company to purchase my clothes from in the future.

Their 60 day, no excuses return policy is unreasonable. I bought summer jeans, wore them, washed them, and put them away. Went to wear them today only to find out the seams are shredded. They have refused to allow me to return them for credit. I also bought a winter coat, which is now also returnable, being past 60 days. This policy, in these times is not acceptable. Due to covid, I am not going out DAILY, so not getting dressed every day. Read all of their policies before buying from this company

I ordered two items one came and was sent back. It took three weeks and many calls to get a refund.
The other item was never delivered. After many phone calls again and some very rude people in customer service {one even hung up on me because he could not answer my question}. The charge was on my credit card was finally refunded after seven weeks. However after never receiving the other item and calling again because there was a twenty dollar charge on my card again. I was told told that I had returned the item{ the item I never got} and that was shipping and returned shipping. They refused to take the charge off my card and offered me a five dollar gift card. I will NEVER order from this company again. Buyer beware!

I've purchased clothes from Woman Within for years. At this point I don't usually bother. Many times in the past I've purchased something I really liked in fit and quality, but, when I order it again the quality is awful. Then, there's the shipping time. If something is on backorder they should tell you. My last order I received one item within two weeks which is fast for them. The other four items still haven't arrived and there's no indication when they will. This has nothing to do with Covid. If you purchase something to wear in the summer such as I did, it seems it won't arrive until Fall so it's useless. And do not buy anything from them if you need it for a special occasion or vacation because it's very likely you'll have to scramble around at the last minute to find a replacement because the delivery times are so erratic. There's no reason for this, when you place an order they should let you know approximate delivery. Instead it indicates 'not shipped' with no explanation. I'm really sick of this company and they get worse every year.

I placed an order in early June and received three of 7 items. Two of the items had to be returned because they were HUGE (I ordered using their fit measurements on their site). It took over a week for the items to be received by Woman Within, and according to customer service they haven't been processed... okay. Now the worst of it, I called and also inquired about the other items I ordered and have not received, "they'll be coming 'sometime' in July" was the response. It's the middle of July now, so I am not holding my breath on when my shipment will arrive. Sooooo, it will possibly take over a month and a half to receive my original items, and they couldn't even tell me when I can expect my exchanges for my returns. Don't order from WW if you are in a hurry.

If anyone has shopped here for any length of time, you know orders can take a month to get to you, and refunds are a pain. Still, every now and again, we roll the dice over that really cool clearance deal, or a go- to staple that we know works, like the Kate big shirt. Sadly, branching out and trying new things usually ends badly. For me, anyway.
It started in April when I ordered a dress. It was not forgiving, and I returned it despite the archaic policy of receiving store credit instead of an actual refund (even if you pay with your comenity credit card, which is a rip off right there). I waited patiently for over a month before I decided I'd better check on my refund status. I tried chat, which was available, but as soon as I typed my query, it was unavailable. I called and waited over a half hour. I finally resorted to sending an email, which took over ten days. But, in the end, I got my gift card information.
I decided to order a couple of tops using the gift card. I put the gift card number in by copying it straight from my email and pasting it into the appropriate gift card field. I entered the PIN. It does not work. I thought maybe copying and pasting may have messed something up, so I went back to my email to get the card number and type it manually. When I went back to the woman within tab, the order went through... but it had been charged to my comenity card.
I immediately used the available chat for help, but again it was unavailable as soon as i typed my message. I called and waited almost an hour before resorting to email again. All I wanted to do was change the payment method of the order to the gift card. This is not hard with other businesses.
It only took me 3 days to get a response, but during that time frame I'd tried chat two other times and called once. I got a rep on the phone who was obviously clueless and told me that since the order was processing the was nothing she could do... wait until it ships to call back, and then they could change the payment method. As I was on the phone I got an email response that basically said sorry, nothing we can do.
Here's the thing. Nothing, and i mean NOTHING, should be this hard about ordering anything in the 21st century. WW seems to pride themselves on being stuck in 1995. Everything from lack of adequate customer service to having to pay for returns to waiting ridiculous times for merchandise to amending an order that hasn't even processed yet- none of this should be difficult. It doesn't make sense.
While no one was particularly rude to me, i'm completely turned off by WW and all full beauty brands due to the never working chat feature, paying for returns, and a generally poor shopping experience (don't get me started on the website glitches). If i can ever use this gift card, i'm done. I've blocked correspondence and don't plan to deal with them again. It's too easy to shop elsewhere.

I ordered two bathing suits on June 23,2020 and to this day July 8,2020 I still haven't received my order. I spoke with customer service I was told that I should receive my items by July 10,2020 and when I asked about returning the items for a full refund due to the length of time shipping customer service was very rude making the excuse that when I ordered the site says to expect delays due to the covid 19 situation. They stated that I would be charged a fee for returning order. I think it's terrible they are allowed to use the covid excuse for such sorry service. I can understand a slight delay but, not 17 days. That is if it even arrives by the 10th. Who knows when it will arrive? I also think it's horrible that customer service is allowed to talk to the customers any way they please because they know they have no one to answer to. I strongly advise for customers to shop somewhere else.

I am a larger person and have always enjoyed getting my packages from womanwith, but lately their customer service skills suck. They don't seem to care to make the customer happy anymore, they are just money hungry.
I have ordered from this company of over 15 years and have branched out to their companies as well, but now instead of 4.99 to return an item is 9.99 even after you were promised a free return label. What a crock. Waited on the phone for over an hour to get a price adjustment for something that went on sale and then told no I couldnt have it. GREAT CUSTOMER SERVICE GUYS! You emailed the offer for the sale but again you couldn't honor what you offered. STAY AWAY FROM THESE GUYS IF YOU CAN! NOT A CUSTOMER SERVICE CENTERED COMPANY

After being a loyal paying customer for about a year, my credit limit was reduced for no VALID reason. When I protested I received a canned response stating that it was due to "some" information they received from "some" credit reporting agency. Hmmmm, my credit score just recently increased so I am not sure what they are referring to.
I have paid all my bills on time but the powers that be at this retailer refused to listen to me and make any adjustments. Have I mentioned I have paid ALL my bills on time and at times I have paid even more than the minimum payment due?
No big loss to me in the end. I was never truly satisfied with their product descriptions and errors in sizing guidelines. There are plenty of online clothing retailers to choose from!