website thubmnail of Wob

WobReviews 1,390

2.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Wob?
grey star
grey star
grey star
grey star
grey star

Wob Reviews Summary

The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
831
value
811
shipping
806
returns
229
quality
786
This company does not typically respond to reviews

We monitor reviews for authenticity

GB
1 review
0 helpful votes
Follow Sally J.
Unfollow Sally J.
Send Message
Share Review
Report Review

Good service
March 23, 2022

I've only just found WOB and have now ordered 2 books from them. Both books arrived on time (ordered separately) and are in excellent condition. So much greener than ordering new.

Date of experience: March 22, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
Follow Barbara M.
Unfollow Barbara M.
Send Message
Share Review
Report Review

Always Reliable
March 22, 2022

All Books received when promised, and in the condition as described, as always, no problems. Thank you

Date of experience: March 22, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
Follow L C.
Unfollow L C.
Send Message
Share Review
Report Review

Ordered and paid for a collection of 5 books. 1 book arrived! Contacted twice via different methods. Zero response. Disappointed. I love the idea but the execution is poor.

Date of experience: March 22, 2022
World of Books C. Wob Rep
over a year old

Hiya, please email customerservice@wob.com and we can look into this further for you. Thanks, Wob

GB
1 review
0 helpful votes
Follow Diana L.
Unfollow Diana L.
Send Message
Share Review
Report Review

Will use again
March 22, 2022

An ethical company, with an easy to navigate website, very good value and great service: does what it says on the tin!

Date of experience: March 22, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
Follow Julie I.
Unfollow Julie I.
Send Message
Share Review
Report Review

The Best Site Ever!
March 22, 2022

So glad I found this site. So many titles to choose from, amazing prices, fast delivery and the books were in excellent condition. I highly reccomend and will definitely be using them again.

Date of experience: March 22, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
Follow Belinda C.
Unfollow Belinda C.
Send Message
Share Review
Report Review

Excellent!
March 22, 2022

Very prompt and speedy delivery, Both books are in excellent condition and at very reasonable prices

Date of experience: March 21, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
1 helpful vote
Follow David M.
Unfollow David M.
Send Message
Share Review
Report Review

Good News/Bad News
March 22, 2022

I paid £12 for 'The Merchant Seamen's War'. It was a paperback edition, and I found 8 pages in the heart of the text had no printing. When I alerted customer service, they were able to supply a replacement which turned out to be rather better than the original, being a first edition hardback. That's the good news. Hidden away at the back of the book was the receipt from the charity shop in Widnes where this second hand book was bought - price £2.00. I make that a 500% mark up. Which made me think...

Date of experience: March 21, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review - the prices on site are calculated by a number of things, like trends in the secondhand market and demand and availability. All of which a charity shop doesn't have access too - we are changing this too with our sister company Shopiago if you ever wanted to read further into that on our website. Just visit the about us section! Thanks, Wob

GB
1 review
0 helpful votes
Follow Kate S.
Unfollow Kate S.
Send Message
Share Review
Report Review

Brilliant
March 22, 2022

Great service and price as always. They do what it says on the can.
Great for second hand non fiction which often look as if they haven't been opened.
I recommend and I love WOB.

Date of experience: March 21, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
Follow Anita R.
Unfollow Anita R.
Send Message
Share Review
Report Review

Book came quickly and in a good condition and very readable would recommend WOB Their books are always good value.

Date of experience: March 21, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
Follow Norman D.
Unfollow Norman D.
Send Message
Share Review
Report Review

Needed some maps for an upcoming trip yo the Lake District. Saw no point in buying new ones, since use would be limited. Great selection and really good prices. Two maps duly arrived in a couple of days, normal for WOB. Both in really good condition and about to be pressed into action. Great all round service.

Cs

Date of experience: March 21, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

NL
1 review
0 helpful votes
Follow Greet M.
Unfollow Greet M.
Send Message
Share Review
Report Review

Very satisfied
March 21, 2022

Condition of the book is very good and the delivery to the Netherlands faster than expected. Thank you so much

Date of experience: March 21, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
Follow Jo T.
Unfollow Jo T.
Send Message
Share Review
Report Review

Great service
March 20, 2022

My book arrived in great time.
It was in fantastic condition and less than half the price of a new book.
Will always purchase from them.

Date of experience: March 20, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
Follow Joan B.
Unfollow Joan B.
Send Message
Share Review
Report Review

Great Service
March 20, 2022

Very happy with the prompt delivery. I bought three books and they were all as good as new. Next time I want a book I will certainly use Wob.

Date of experience: March 20, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
Follow Rachel M.
Unfollow Rachel M.
Send Message
Share Review
Report Review

Excellent service
March 20, 2022

My books arrived quickly and were in good used condition as stated on the website. Great service and a really good way of recycling books

Date of experience: March 20, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

Australia
1 review
0 helpful votes
Follow Gene M.
Unfollow Gene M.
Send Message
Share Review
Report Review

Awesome service
March 20, 2022

Thank you for your awesome service and thanks for the book it is the only book of Bryce Corteny that I have not read please thank all the staff for their services. Gene Mawer, Tasmania Australia

Date of experience: March 19, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
Follow Robert O.
Unfollow Robert O.
Send Message
Share Review
Report Review

Fantastic Choice, Fair Prices, Free Delivery!
March 20, 2022

WoB offer a great selection of books at reasonable prices, and free delivery within the UK is an added bonus. I'm always able to find what I'm looking for and I never have to wait long for my purchases to arrive. I'm a returning customer and I would highly recommend WoB to anyone who loves books and cares about their environmental consumer footprint:-)

Date of experience: March 19, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

Norway
1 review
0 helpful votes
Follow Jon c.
Unfollow Jon c.
Send Message
Share Review
Report Review

As per usual, my order was received in excellent condition. And the postal charge was 1.50 for europe, which is excellent value. The book was received in a timely manner, and this consistent service is why i use WOB every time.

Date of experience: March 18, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
1 helpful vote
Follow David C.
Unfollow David C.
Send Message
Share Review
Report Review

Very poor service
March 18, 2022

I purchased 2 used books recently, both of which were described as 'very good' condition, but which in fact had quite a lot of pages that were stained and mistreated. I'll not be using WoB ever again. I'd strongly recommend using other book sellers because I received very poor service.
I also tried to order a hardback copy of 'The Berlin Exchange' and was misinformed by WoB that a paperback version was available, when in fact it is not even released until September 2022.

Date of experience: March 18, 2022
World of Books C. Wob Rep
over a year old

Hello, I am sorry to hear this, please can you provide us with your order number at customerservice@wob.com and the team will be able to help you. Thanks, Wob

GB
1 review
0 helpful votes
Follow Michael G.
Unfollow Michael G.
Send Message
Share Review
Report Review

Excellent
March 18, 2022

Always excellent service, quick delivery and product as described. Unusual not to find what l'm looking for.

Date of experience: March 18, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
Follow Julia W.
Unfollow Julia W.
Send Message
Share Review
Report Review

As usual, a great and speedy service and a great quality book which will enlighten me on the finer points of rugby union just in time for the women's 6 Nations Competition. Many thanks.

Date of experience: March 17, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)