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WobReviews 1,390

2.7

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Wob Reviews Summary

The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
831
value
811
shipping
806
returns
229
quality
786
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GB
1 review
0 helpful votes
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Very happy
March 30, 2022

Very happy to have discovered this site... the book bought today was recipes from Eliza Acton's Modern Cookery, one of the first cookery books. It makes for fascinating reading as well I hope for enjoyable eating. Shall be starting with the soups naturally!
While my soup is simmering shall be browsing the rest of the wob site & listing my books to buy.

Date of experience: March 30, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Brilliant
March 30, 2022

Ordered the book I wanted, good value too, and delivered in super quick time, excellent service and easy to use website and ordering.

Date of experience: March 30, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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This is my first purchase from WOB. I was very pleased, the book was in excellent condition and I will consider them again
(A Level Maths for Dummies)

Date of experience: March 29, 2022
World of Books C. — Wob Rep
over a year old

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Viet Nam
1 review
0 helpful votes
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They have on of the best price that I could find.
The customer service is also very helpful. I contacted them about 2 books that got lost on the way and they promptly resent another copy. Very nice!

Date of experience: March 29, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
1 helpful vote
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Excellent
March 29, 2022

I ordered a second-hand book, which had little availability, for a reasonable price and it was delivered promptly in the good condidtion advertised. There's nothing more to say.

Date of experience: March 28, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Still no book
March 28, 2022

My name is mary not maty. Still not received my book called the gut? Please can you send me again or tell me where you have sent it to this time

Date of experience: March 28, 2022
World of Books C. — Wob Rep
over a year old

Hello, please email customerservice@wob.com with your order number and they can look into this further for you.

Thanks, Wob

Texas
1 review
0 helpful votes
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It was great in price, and delivery on time. I do not have complain about it. I will buy my books from you all.

Date of experience: March 27, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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I ordered a copy of Magpie by Elizabeth Day, it's in brilliant condition and was delivered quickly.:-) Highly recommend wob!

Date of experience: March 27, 2022
World of Books C. — Wob Rep
over a year old

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GB
1 review
0 helpful votes
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Wonderful Service
March 27, 2022

Wonderful quick service as always. Can always find books of interest and value fiction or non-fiction.

Date of experience: March 27, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Impressed!
March 27, 2022

I found a book I wanted and WOB had it for a great price with free delivery. The book arrived pretty fast. I'll be using WOB a lot!

Date of experience: March 27, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Wonderful Choice
March 27, 2022

The books are in excellent condition and there is a good choice. Like having an inexpensive store on your doorstep. The plus factor is that you are not charged postage.

Date of experience: March 27, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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I do not like to leave negative reviews and have given WOB every opportunity to resolve my issue, of which they have failed. I ordered 3 books at the beginning of March and after waiting for the stated 8 days I contacted WOB as the order hadn't arrived. I was asked to wait a further 48 hours and after doing so, no books arrived. I contacted WOB again and several emails later I managed to arrange a replacement order. One book then arrived, not in very good condition, of which I had ordered and paid for (book had been written in and corners bent etc.), and when I enquired as to where the other 2 were, I again got no answers to my questions. Instead I received a tracking number, that wasn't for tracking, only confirmation of delivery - which I would know anyway as I would have the books if they had been delivered. I emailed to request a contact number to discuss and stated all what has happened and requested a refund. This was all ignored and again, I was given tracking numbers.
I still don't have the books, yet have been asked to review the book and service I have received and no option for a refund. This is disappointing customer service and I'm afraid WOB have lost my custom.

Date of experience: March 25, 2022
World of Books C. — Wob Rep
over a year old

Hello, please email customerservice@wob.com and the team will be able to help you out. Thanks, Wob

GB
1 review
0 helpful votes
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Professional
March 24, 2022

I have ordered a few items and each time it has gone smoothly and been handled very professionally. I would highly recommend WOB.

Date of experience: March 24, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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We found what we needed very easily and were able to pay with a simple process. The products arrived promptly with free postage and in good condition, exactly as described. What more could you want!

Date of experience: March 24, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Very pleased with this purchase. The book is in very good condition both the spine, covers back and front. The pages have not been turned down or have any writings or underlines in them. This book has been very well looked after. Delivery very quick and books packed well. Price very reasonable as well. Thank you WoB for great service.

Date of experience: March 24, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Books were delivered quickly and in better condition than as described on the website. Will definitely use WOB again.

Date of experience: March 23, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Fast service
March 23, 2022

Ordered Iceland Top ten guide, excellent condition, received very quickly & free post!
Great, well done!

Date of experience: March 23, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Each time I have bought books from wob the books have been excellent quality and the service has also been excellent. I now visit wob website whenever I want to buy books online.

Date of experience: March 23, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Great Service
March 23, 2022

My books were readily available, well priced, quickly packaged and delivered. I can't recommend it enough!

Date of experience: March 23, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Judas chronicles
March 23, 2022

Very happy with WOB. Tried many places to get the books I wanted and failed. WOB haven't let me down yet.

Date of experience: March 23, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)