Wob

Easy to navigate website, genuine quality products at very reasonable prices, easy ordering, kept fully informed about delivery, goods in protective packaging arrive in pristine condition. Great service, painless purchasing.

1. It has been over a month.
2. They say they shipped an order - but no tracking number. I never received that order. My account was charged though. I emailed and a pleasant reply came back saying they're working on things. Wait a few days etc and email them back. I did. They said they would refill the order.
3. I now have two items out of 6 so far and no indication of partial shipping or when the rest of the order is to be finished.
4. This is absolutely nonsensical. If you want drama, order from these people. If you want to marvel at stupidity, step right up and place an order.
5. All items were in stock according to the website when the initial order was placed.

This online store and business is a pure awful mess.

If you haven't discovered World of Books, you need to! Great value second-hand books on everything, delivered without hassle and post-free. I love history and the only problem is where to begin! However obscure or niche, chances are you'll find it here.

I was really pleased. With the guitar tuition books which are absolutely perfect for my standard & requirements; however the CDs were even better than expected, you sent extra so now I have a comprehensive collection of the (jazz guitar) genre
Delivered on time & well packed

I ordered a very specific book relating to sailing on the East Coast which was confirmed by their invoice but they sent book relating to the English Channel, which to me living in the North East was about as much use as an ashtray on a motorbike. They took my money and have failed to respond to emails - lousy customer service. Won't be going back!

As always, great service. What i love is finding old titles on unusual subjects. This time was looking for crochet patterns for the pineapple design. Whilst modern search engines went into freefall, got just the book of patterns i was after. About 40 years old but in good condition. Well worth checking if you are after something out of the ordinary.

They sent me a paperback when the product description very clearly said that it was a hardback. Then they blamed me because I did not look up the ISBN and I was responsible for return postage. Then someone with sense apologized, told me the matter was complete and to please donate the book a to a charity (which I did). Now, I receive a notification that my money won't be refunded until I return the book. These people don't know how to conduct business.

Very responsive and really appreciate that. Strong on follow up communications via email. Emails with four different customer service advisers. Got a bit dizzy! The BIG issue is the packaging which caused the major delay in getting the books. I received 4 books all within flimsy plastic packaging which split the packaging and then held by Royal Mail for 3 weeks and then had to be repackaged by them! Consequently WOB resent 3/4 books so I now have duplicates. The second lot arrived within 48 hours and of course, the packaging was lighter and didn't break so easily, however, the plastic was still damaged.

I paid £12 for 'The Merchant Seamen's War'. It was a paperback edition, and I found 8 pages in the heart of the text had no printing. When I alerted customer service, they were able to supply a replacement which turned out to be rather better than the original, being a first edition hardback. That's the good news. Hidden away at the back of the book was the receipt from the charity shop in Widnes where this second hand book was bought - price £2.00. I make that a 500% mark up. Which made me think...

My partner & I have been ordering books from WOB for a while now and we are both more than delighted with our various purchases. Not only are the books usually in better condition than we expected, but the delivery is always (so far!) spot on time, and in keeping with the very welcome text updates we get to let us known what's going on.
So cheers, WOB. Great job. We'll be back for more pretty soon! X

Just brilliant.I try to buy as many books as possible secondhand and WOB are always my go to. Miles cheaper than eBay, always exactly as described, free postage, arrive quickly. They've never let me down, even with some very niche titles. Very happy customer :)

Huge huge variety & stock of books both new, as new, secondhand etc. Prices are fantastic. I will keep using this website as my go to site if I need a book for me, family, friends until it stops trading or I take my last breath. Have lost count how many times I've used it. Delivery is quick unless it's a rare or American book, so that might delay slightly but overall delivery & price are excellent. Keep up this fantastic work World of Books.

I use wob regularly and am usually very happy with the service they provide, but my last order was for 4 books, 3 paperback and 1 hardback and when they arrived (very quickly) they were very poorly packaged. They had just been stuffed together into the usual grey plastic envelope/bag, without any additional protection, which was clearly not sufficient for that number of books, especially with a hardback. The package arrived badly torn, held together with post office elastic bags. Luckily the books were undamaged but easily have been, or even one or more could have fallen out.

Easy to use site. We are avid readers so value businesses that offer purchase of secondhand books at a reasonable price and in good condition. We have used this business several times and received the books within a short time.

Sold me a book that was not as described, and refused to pay for return postage when I asked to return it.

Item description stated that the book was "not marred by notes", but it did have some writing in it. I wanted to return due to this with the intention of getting another copy. They refused to pay return postage even though they were the ones at fault.

As I bought it from them through Amazon's Marketplace, I am currently in the process of trying to get Amazon to step in.

I'm sure they are great if all goes right, but it is how they deal with things when they go wrong that really defines a company, and on that basis this company has completely failed. I certainly won't be using them again.

The Evening Standard Crossword Book (advertised as good condition) was dirty had been used and had a 50p price on the front. I paid £3.49. I contacted customer services including photographs. I am still waiting for a response after our online chat. Not happy.