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Wob Reviews Summary
The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.
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Books are supplied at competitive prices and plenty of choice. Speedy delivery service too! There's also plenty of titles in stock.
Item was timely, in great condition as stated, and was a fraction of the cost elsewhere. Very pleased.
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Great quality books and very good condition, very fair priceI will definitely buy again.
I highly recommend, you can trust it's worth it
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They have a great selection of books. The books came in two shipments for faster shipping. I had no issues with the books or the service.
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I bought a book fast delivery good communication I cannot recommend a better online shop. 5 starts..
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Thanks for the exceptional service I needed the catalogue and it arrived very quickly.
Excellent standard delvery
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Very disappointed after ordering a book from WOB. I bought it as it advertised as 'very good' condition. It was really bad with significant writing throughout. In addition it still had that it cost them (I am assuming) £6... yet they still charged me £30+. They offered a 50% refund (which means they still made a good profit) but also argued that 'very good' was still met as markings were not covered. Buyer beware!
Hello, we are sorry to hear this, please email customerservice@wob.com along with your order number and we can look into this further for you. Thanks, Wob
Quick delivery, good condition, nice price, very happy customer. Will return and also will recommend.
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Great service as usual. Arrived promptly and very good condition Recommend WOB. I am always satisfied
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Good value, with reasonably quick delivery. Had an issue with a damaged book, but customer service was excellent and it was quickly replaced. Happy to recommend this supplier.
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Tried to order the same book twice, with no explanation as to why they refunded only the cost of the book. They kept the $12+ dollars in taxes that they charged me. Not to mention the multiple foreign transactions fees. Still no book. Totally UNACCEPTABLE!
Hi, that doesn't sound right! Please email customerservice@wob.com along with your order number and we can look into this further for you. Thanks, Wob
WOB never disappoints - either with stock or price and service I cannot rate them highly enough!
Always my first port of call
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The books were exactly as described, good value, and backed up with excellent service, I will look to WOB when I am needing books in the future.
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Great range and sensible pricing. Searched local stores for first in a Conn Iggulden series - promptly found with wob. Books received promptly as described
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I was disappointed to see the plastic bag had split, which meant the books dust covers were slightly exposed. Difficult to know whether damage was already there as 2 books were not new, but if the protective packaging is just a thin plastic post bag then I suppose that's to be expected the risk of damage is there. At least it hadn't rained, unfortunately I didn't think to take a photo so I've not got evidence which I appreciate is not helpful.
I usually find the service excellent and prompt delivery.
Hi, please email customerservice@wob.com with your order number and the team will be happy to help you out. Thanks, Wob
I have bought a lot of books from this site and have never been disappointed. Delivery seemed to take a long time but the book was worth the wait. Thank you.
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Easy website to negotiate, prompt delivery, just as stated, excellent book condition. As used on TV by Michael Portillo.
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Books arrived promptly in excellent condition as usual this is the best on line book club i have use, excellent choice of subjects and best discount bundles
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The books I have purchased from this company have always been in excellent condition, good value and by extremely good authors. The postal service has done them a great service in getting the books to me in excellent time and I would always trust this company to be truthful about the condition of the books.
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Quality of book as stated
My grand daughter loved it. Delivered very quickly WOB is very reliable. Keep it up.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your review :)