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WobReviews 1,390

2.7

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Wob Reviews Summary

The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
831
value
811
shipping
806
returns
229
quality
786
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GB
1 review
0 helpful votes
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Fast and Easy
April 23, 2022

Fast, easy and nice quality. Used several times and will use again. Plenty to choose from. Well done.

Date of experience: April 23, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Best place to buy
April 23, 2022

I have used WOB on a dew occasions and what can I say any books I have received have been first class whether they have been used or new. Def recommend the website. 9 times out of 10 you will find what you are looking for and if not straight away it will arrive. Everything from fiction to biographies to learning books

Date of experience: April 23, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

Massachusetts
1 review
0 helpful votes
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Fantastic
April 23, 2022

I received my books in the delivery date and books were in great condition. Enjoying them now. I see that you have a branch in the United States. I will definitely be ordering more from you. Thank you for the great service and you have a fantastic selection of books. Arthur Swanson

Date of experience: April 23, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

Italy
1 review
0 helpful votes
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Very good shop
April 23, 2022

Item as description. No problems with delivery. I'm very happy with my purchase and I recomend wob shop.

Date of experience: April 23, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Birthday Book
April 23, 2022

I needed a book for my son's birthday. Didn't find anything I wanted on a Google search. Having used WOB before I had a look and found exactly what I wanted. The Life Vespa was the book it was a bargain and it arrived very quickly and was as new. My son loved it. Perfect.

Date of experience: April 23, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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My used dictionaries arrived on time in great condition. Very pleased to be getting what I need at a great price and supporting reuse at the same time.

Date of experience: April 23, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

Texas
1 review
1 helpful vote
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Upon ordering, the estimated time was 10-14 days. They don't bother to say they can take up to 14 days before that to even process your order. We literally waited all of those days for my son to receive the wrong game in the wrong case! Considering this was one of his birthday presents, he's very disappointed and I'm very angry for wasting time and money! Then the only customer service you can get is a bot and you have to wait for up to 2 more days for an actual response from the company. If I could give it a zero I would!

Date of experience: April 22, 2022
World of Books C. — Wob Rep
over a year old

Hello, I am sorry to hear this, please email customerservice@wob.com with your order number and the team will be able to help further. Thanks, Wob

GB
1 review
0 helpful votes
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Thank you for the amount of information about the books available. The amount of time for delivery was just right. My only complaint with your service is that you do not give the right amount of information regarding
Regarding whether the book you are supplying has a softcover or hardcover. I recently ordered what I
Thought was a hardcover book but what I received was a softcover.

Date of experience: April 21, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your feedback, I have passed this onto the team to review further. Thanks, Wob

Hong Kong
1 review
0 helpful votes
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I am very disappointed of my last order for those of books, very old but not reasonable price. Think that price should be new book price.

Date of experience: April 21, 2022
World of Books C. — Wob Rep
over a year old

Hi, Sorry to hear you are not happy, please email customerservice@wob.com and we can look into this further for you. Thanks, Wob

GB
1 review
0 helpful votes
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A level Physics textbooks
April 21, 2022

I bought four copies of an Eduqas physics A level textbook - roughly half the cost of buying them new at best online price (which was the publisher NOT Amazon!) These are to allow me to support groups of students with Covid catch up. Books arrived very promptly and were in much better condition than described.
Students are amazed that i am supplying them with textbooks to 'help them help themselves'.

Date of experience: April 21, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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I have used Wob on several occasions now. The books have always been to the standard described and have come on time if not earlier than predicted. I have recommended them to my student daughter who has also used them successfully.

Date of experience: April 21, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Rawhide Series 1 DVD
April 20, 2022

Great Buy at a great price. Delivered very quickly. Very happy with my purchase and the quality of the DVD.

Date of experience: April 20, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Dvd
April 20, 2022

Ordered a DVD of Happy Days from Wob for my Dad's birthday. It was used but was in excellent condition, no cellophane on it obviously but other than that it was in mint condition. My dad was thrilled to be able to catch up on a selection of episodes from this tv show and I was very pleased with the delivery as it came exactly when expected.

Date of experience: April 20, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Great book supplier
April 20, 2022

All my orders have been exactly as described. The service has been excellent and delivery on time.
WOB are my first port of call when i require books and DVD's

Date of experience: April 20, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Great selection price and service would highly recommend to anybody that is an avid reader, shame I didn't find this site when in lockdown

Date of experience: April 19, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Excellent
April 19, 2022

Easy to use website which made finding the books I wanted very straightforward. Price very reasonable, and delivery fast. Book well-packaged and in excellent condition.

Date of experience: April 19, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Good Books
April 19, 2022

Good quality books at a very fair price very fast service will use again to purchase more Ian Rankin books

Date of experience: April 19, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Prompt delivery
April 19, 2022

As always, WOB offered a prompt, reasonably priced service. The quality of the book was as described... used but very good condition.

Date of experience: April 19, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Excellent site
April 19, 2022

Only just found this wonderful site, so pleased that I am able to reuse books rather than buy new ones.
I already share books with friends but Wob will give us an even greater choice of used much loved books.
Thank you

Date of experience: April 19, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Excellant
April 18, 2022

Very good place to shop there prices are verygood and delivery fast, highly recommended i wouldnt hesitate to shop here again

Date of experience: April 18, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)