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The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.
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Fast, easy and nice quality. Used several times and will use again. Plenty to choose from. Well done.
I have used WOB on a dew occasions and what can I say any books I have received have been first class whether they have been used or new. Def recommend the website. 9 times out of 10 you will find what you are looking for and if not straight away it will arrive. Everything from fiction to biographies to learning books
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I received my books in the delivery date and books were in great condition. Enjoying them now. I see that you have a branch in the United States. I will definitely be ordering more from you. Thank you for the great service and you have a fantastic selection of books. Arthur Swanson
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Item as description. No problems with delivery. I'm very happy with my purchase and I recomend wob shop.
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I needed a book for my son's birthday. Didn't find anything I wanted on a Google search. Having used WOB before I had a look and found exactly what I wanted. The Life Vespa was the book it was a bargain and it arrived very quickly and was as new. My son loved it. Perfect.
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My used dictionaries arrived on time in great condition. Very pleased to be getting what I need at a great price and supporting reuse at the same time.
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Upon ordering, the estimated time was 10-14 days. They don't bother to say they can take up to 14 days before that to even process your order. We literally waited all of those days for my son to receive the wrong game in the wrong case! Considering this was one of his birthday presents, he's very disappointed and I'm very angry for wasting time and money! Then the only customer service you can get is a bot and you have to wait for up to 2 more days for an actual response from the company. If I could give it a zero I would!
Hello, I am sorry to hear this, please email customerservice@wob.com with your order number and the team will be able to help further. Thanks, Wob
Thank you for the amount of information about the books available. The amount of time for delivery was just right. My only complaint with your service is that you do not give the right amount of information regarding
Regarding whether the book you are supplying has a softcover or hardcover. I recently ordered what I
Thought was a hardcover book but what I received was a softcover.
Thanks for your feedback, I have passed this onto the team to review further. Thanks, Wob
I am very disappointed of my last order for those of books, very old but not reasonable price. Think that price should be new book price.
Hi, Sorry to hear you are not happy, please email customerservice@wob.com and we can look into this further for you. Thanks, Wob
I bought four copies of an Eduqas physics A level textbook - roughly half the cost of buying them new at best online price (which was the publisher NOT Amazon!) These are to allow me to support groups of students with Covid catch up. Books arrived very promptly and were in much better condition than described.
Students are amazed that i am supplying them with textbooks to 'help them help themselves'.
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I have used Wob on several occasions now. The books have always been to the standard described and have come on time if not earlier than predicted. I have recommended them to my student daughter who has also used them successfully.
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Great Buy at a great price. Delivered very quickly. Very happy with my purchase and the quality of the DVD.
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Ordered a DVD of Happy Days from Wob for my Dad's birthday. It was used but was in excellent condition, no cellophane on it obviously but other than that it was in mint condition. My dad was thrilled to be able to catch up on a selection of episodes from this tv show and I was very pleased with the delivery as it came exactly when expected.
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All my orders have been exactly as described. The service has been excellent and delivery on time.
WOB are my first port of call when i require books and DVD's
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Great selection price and service would highly recommend to anybody that is an avid reader, shame I didn't find this site when in lockdown
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Easy to use website which made finding the books I wanted very straightforward. Price very reasonable, and delivery fast. Book well-packaged and in excellent condition.
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Good quality books at a very fair price very fast service will use again to purchase more Ian Rankin books
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As always, WOB offered a prompt, reasonably priced service. The quality of the book was as described... used but very good condition.
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Only just found this wonderful site, so pleased that I am able to reuse books rather than buy new ones.
I already share books with friends but Wob will give us an even greater choice of used much loved books.
Thank you
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Very good place to shop there prices are verygood and delivery fast, highly recommended i wouldnt hesitate to shop here again
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Answer: Hello, we do send books yes. We do not lie about condition either. All condition guides are found on our site and if you are ever unhappy with your order our friendly customer service team will help you out. Thanks, World of Books
Answer: Please get in touch with us at customerservice@worldofbooks.com and we can look into this further. Thanks, Wob
Answer: Hi, pop an email to customerservice@wob.com and we can look into this further for you. Thanks, Wob
Answer: Hello, thanks for your question, we do not at the moment sadly. Thanks, Wob
Answer: We started in 2002 with a mission to find used books new homes. A lot has changed since then as we've expanded into new countries and new products, so we wanted a new name which reflects who we are now. Lots of our customers and fans have already shortened our name to Wob, so it made sense to choose this for our new name. For us, books will always be our first passion, but now we are so much more! By changing our name to Wob, we're keeping true to our heritage & changing for the future. Thanks for your feedback, we will pass it on to the Brand team. Thanks, Wob
Answer: Hello, we do not send out any paperwork with our orders. If you need an invoice please email customerservice@worldofbooks.com and the team can assist you. Thanks, Wob
Answer: Hello, we are sorry to hear this it doesn't sound right at all, please can you email customerservice@worldofbooks.com with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob
Answer: Please get in touch with us at customerservice@worldofbooks.com and we can look into this further. Thanks, Wob
Answer: Please get in touch with us at customerservice@worldofbooks.com and we can look into this further. Thanks, Wob
Answer: Please get in touch with us at customerservice@worldofbooks.com and we can look into this further. Thanks, Wob
Thanks for your review :)