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WobReviews 1,390

2.7

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Wob Reviews Summary

The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
831
value
811
shipping
806
returns
229
quality
786
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GB
1 review
0 helpful votes
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Prompt and helpful
May 4, 2022

Book arrived promptly, condition as advertised, price reasonable. Delighted to see no plastic in packaging.

Date of experience: May 4, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Great Value!
May 3, 2022

Used twice now and all books have been in excellent condition, well priced and delivered very quickly.

Date of experience: May 3, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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I was prepared for a wait, but the book fell on my doormat earlier than the due date. Well done WOB.

Date of experience: May 3, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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I was very impressed at the amount of choice, condition of the books and prompt delivery. I have recommended this site to several avid readers like myself.

Date of experience: May 3, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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HAPPY MEMORIES
May 3, 2022

Bought Alma Cogan and $#*!ie Valentine CD's. Back to memory lane, really enjoy listening, and they are in very good condition, as items from WOB usually are.

Date of experience: May 2, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

California
1 review
0 helpful votes
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The cruise served magnificent food and interesting visits. There was plenty room on board and even our lower deck accommodation was excellent

Date of experience: May 2, 2022
World of Books C. — Wob Rep
over a year old

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France
1 review
0 helpful votes
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Very happy
May 2, 2022

Dusan is my grandson. He goes to school in Spain and I teach him english on Zoom. When we have completed a book online with me, he is always happy to receive the book in the post. Delivery can take a while, but I have been happy with the overall experience with WOB.

Date of experience: May 1, 2022
World of Books C. — Wob Rep
over a year old

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Ireland
1 review
0 helpful votes
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Great value
May 1, 2022

I loved the idea of reusing unloved books, so I really liked the idea of this website. The description of the condition of the book was very accurate. I'm very pleased with my purchase.

Date of experience: May 1, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Cur
May 1, 2022

Book in poor condition. Pages ripped and the book is quite dirty

Really bot impressed with purchase.

Date of experience: May 1, 2022
World of Books C. — Wob Rep
over a year old

Hello,

We are sorry to hear this, please email customerservice@wob.com and the team will be able to help you.

Thanks, Wob

GB
1 review
0 helpful votes
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Great that I have discovered you. I always receive first-class service and the prices of everything I have ordered so far have been excellent. Keep up the good work!

Date of experience: April 30, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

India
1 review
0 helpful votes
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Great service
May 1, 2022

Fantastic cost. Service and delivery. Cheapest version of the book. Will be back to buy more soon.
Thanks

Date of experience: April 30, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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I love WOB. They respond so much better than all their competitors I have used for second hand books. I go there for all my family history related books, and their pricing is something to go for. Well done WOB. Thank you.

Date of experience: April 30, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Highly Recommend
April 30, 2022

Excellent, fast delivery and books in very good condition. I am happy with my purchase. I will shop again.

Date of experience: April 29, 2022
World of Books C. — Wob Rep
over a year old

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GB
1 review
0 helpful votes
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Worth a punt
April 30, 2022

Of the five books I ordered one had passages underlined with highlighter which I found really distracting, one was a bit grubby, two were in very good condition and one had obviously never been opened. There is such a large range of books at very good prices it's definitely worth a punt. I will order from WOB again.

Date of experience: April 29, 2022
World of Books C. — Wob Rep
over a year old

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GB
1 review
0 helpful votes
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The service is always 100%. Easy online purchase. Fast and on-time delivery procedure. Great selection of what I need.
WOB is always my first address for ordering books online.

Date of experience: April 28, 2022
World of Books C. — Wob Rep
over a year old

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GB
1 review
0 helpful votes
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Great selection of books
April 27, 2022

Easy to navigate website, great selection of book etc at really good prices. Never been disappointed with any item I have bought. Quick order despatch

Date of experience: April 27, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

Australia
1 review
0 helpful votes
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Books galore
April 27, 2022

This year I have ordered and received 4 books from Wob and it has been a great experience. No problems

Date of experience: April 25, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Great service
April 25, 2022

Always a great service with WOB. Easy site to use, fast delivery & excellent quality books. I recently ordered the sequel to Her Darkest Nightmare by Brenda Novak and it came quickly & was in excellent condition.

Date of experience: April 24, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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First time I have used WOB. It does say books may be old so not surprised by browned pages but unsure if it will last long as a book I want to keep. I was not sure if I would receive a hard or paperback.
It is paper and not the same as the one shown when ordering.

Date of experience: April 23, 2022
World of Books C. — Wob Rep
over a year old

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GB
2 reviews
0 helpful votes
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I posted 3 copies of this same book. The first took 2 weeks to arrive even with priority mail. One entry in the postal code had been mistyped so it was sent to the NW, then the SW and finally the SE. Even when the error was pointed out on customer services, the automated message system of customer service made it hard to sort out the addressing error. At Royal Mail, the agents were very helpful on the phone and helped with redirection.

The book was very good for value for money. The WOB packaging, a plastic bag without cardboard, does not match up to that of abebooks, alibris, amazon, or other online booksellers. There was some superficial damage with bending at the corners.

Date of experience: April 23, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)