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WobReviews 1,390

2.7
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Wob Reviews Summary

The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
831
value
811
shipping
806
returns
229
quality
786
This company does not typically respond to reviews
GB
1 review
0 helpful votes
Follow Barbara H.
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So glad that I found WOB…second hand books in good condition. Certainly a great source. And a certain saving of money. Some rare books too…love the free U. K. shipping. And so we'll packed…thank you Wob
Barbara

Date of experience: June 8, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Great find
June 8, 2022

Every book or cd I wanted to find is here, quality brilliant, delivery 1st class and the ability to sell back is a really good idea

Date of experience: June 8, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Business as usual
June 8, 2022

As usual, WOB provided great service. My second hand book arrived quickly and was like new. I have no problem reading pre-read books. After all, libraries are full of them!

Date of experience: June 8, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Exalent book shop
June 7, 2022

Good prices, quality and you can always find the book you need, no traipsing around shops good service free postage and doesn't take for ever to come just a few days.

Date of experience: June 7, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Excellent
June 6, 2022

Masses of products and at a very reasonable price, search engine is great! DVD and books cannot be beaten on range and price

Date of experience: June 6, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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What more can I say? The book was in excellent condition, a reasonable price and delivered very quickly.

Date of experience: June 6, 2022
GB
1 review
0 helpful votes
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Amazing Service
June 7, 2022

I can't believe how amazing the service is and the standard of the books I received are near perfect.

Date of experience: June 6, 2022
GB
1 review
0 helpful votes
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Quality
June 7, 2022

Excellent condition of book as described.
Good price. Wob have vgood variety of books. Service is quick although due to recent postal strikes it has faltered

Date of experience: June 6, 2022
GB
1 review
0 helpful votes
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Great choice. Great service.
June 6, 2022

I like to buy books in charity shops but the choice is pot luck. With Wob there is almost limitless choice.
The prices are reasonable and the service very efficient with free postage. Sometimes I will hang on to a book to read again in the future but mostly I donate them to charity so that they can be enjoyed by others.

Date of experience: June 6, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
1 helpful vote
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Poor service
June 6, 2022

When World of Books became WOB I knew that was a bad sign and so it has proved to be.
As I have been asked to leave a review I will do so, but it is not the best of reviews.
Why ask for a review when the order is not even complete. At the end of May I ordered 3 books but for some reason have only received one of them. How could anybody call that good service?
Surely all books are available so why not send them all together? If they are not available my order should have indicated that. It doesn't seem to make financial sense for a company to make several deliveries instead of one.
Come on 'WOB' get your act together.

Date of experience: June 6, 2022
World of Books C. Wob Rep
over a year old

Hi, sorry to hear this, please email customerservice@wob.com and the team will be able to look into your missing items. Thanks, Wob

GB
1 review
0 helpful votes
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I received the usual excellent service & prompt delivery that I have come to expect from WoB over the last few years. Their books are very good value for money & of high quality.

Date of experience: June 6, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Excellent value
June 5, 2022

I have purchased quite a few books and have always been satisfied with the quality of the books and the service provided.

Date of experience: June 5, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
9 reviews
4 helpful votes
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Excellent
June 5, 2022

Great service with trustworthy rating of condition; and I'm giving some wonderful books a new home, What's not to love? Would highly recommend...

Date of experience: June 5, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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I cannot get out to buy books so I find WOB invaluable,they have a very good selection, with a lot of categories.

Date of experience: June 5, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Recent order
June 5, 2022

Usually a very good service but a wrong book was sent to me on my recent order, waiting for my original order to be delivered

Date of experience: June 5, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Great Service - great range of books
June 4, 2022

It's excellent to be able to purchase second hand books at reasonable prices and be sure of fast delivery and good quality.

Date of experience: June 4, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Usually delivered very quickly and always in condition as stated on the website. All round pleasing experience. Thank you

Date of experience: June 4, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Wob is wow!
June 2, 2022

If you don't use this site then that's on you!
A better site you will not find, excellent books and very speedy delivery.
I would give more stars if I could!

Date of experience: June 2, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
2 reviews
0 helpful votes
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I have been using WOB for second hand books for some time now, they are fabulous, always super speedy delivery and always in good condition can't recommend highly enough. I just wished someone had told me years ago about them.

Date of experience: June 2, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Great service
June 2, 2022

Great selection of new and used books to choose from plus you can sell your books on. What more could you ask for. Great delivery as well. Well impressed.

Date of experience: June 1, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)