The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
So glad that I found WOB…second hand books in good condition. Certainly a great source. And a certain saving of money. Some rare books too…love the free U. K. shipping. And so we'll packed…thank you Wob
Barbara
Every book or cd I wanted to find is here, quality brilliant, delivery 1st class and the ability to sell back is a really good idea
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As usual, WOB provided great service. My second hand book arrived quickly and was like new. I have no problem reading pre-read books. After all, libraries are full of them!
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Good prices, quality and you can always find the book you need, no traipsing around shops good service free postage and doesn't take for ever to come just a few days.
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Masses of products and at a very reasonable price, search engine is great! DVD and books cannot be beaten on range and price
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What more can I say? The book was in excellent condition, a reasonable price and delivered very quickly.
I can't believe how amazing the service is and the standard of the books I received are near perfect.
Excellent condition of book as described.
Good price. Wob have vgood variety of books. Service is quick although due to recent postal strikes it has faltered
I like to buy books in charity shops but the choice is pot luck. With Wob there is almost limitless choice.
The prices are reasonable and the service very efficient with free postage. Sometimes I will hang on to a book to read again in the future but mostly I donate them to charity so that they can be enjoyed by others.
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When World of Books became WOB I knew that was a bad sign and so it has proved to be.
As I have been asked to leave a review I will do so, but it is not the best of reviews.
Why ask for a review when the order is not even complete. At the end of May I ordered 3 books but for some reason have only received one of them. How could anybody call that good service?
Surely all books are available so why not send them all together? If they are not available my order should have indicated that. It doesn't seem to make financial sense for a company to make several deliveries instead of one.
Come on 'WOB' get your act together.
Hi, sorry to hear this, please email customerservice@wob.com and the team will be able to look into your missing items. Thanks, Wob
I received the usual excellent service & prompt delivery that I have come to expect from WoB over the last few years. Their books are very good value for money & of high quality.
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I have purchased quite a few books and have always been satisfied with the quality of the books and the service provided.
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Great service with trustworthy rating of condition; and I'm giving some wonderful books a new home, What's not to love? Would highly recommend...
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I cannot get out to buy books so I find WOB invaluable,they have a very good selection, with a lot of categories.
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Usually a very good service but a wrong book was sent to me on my recent order, waiting for my original order to be delivered
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It's excellent to be able to purchase second hand books at reasonable prices and be sure of fast delivery and good quality.
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Usually delivered very quickly and always in condition as stated on the website. All round pleasing experience. Thank you
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If you don't use this site then that's on you!
A better site you will not find, excellent books and very speedy delivery.
I would give more stars if I could!
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I have been using WOB for second hand books for some time now, they are fabulous, always super speedy delivery and always in good condition can't recommend highly enough. I just wished someone had told me years ago about them.
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Great selection of new and used books to choose from plus you can sell your books on. What more could you ask for. Great delivery as well. Well impressed.
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Answer: Hello, we do send books yes. We do not lie about condition either. All condition guides are found on our site and if you are ever unhappy with your order our friendly customer service team will help you out. Thanks, World of Books
Answer: Please get in touch with us at customerservice@worldofbooks.com and we can look into this further. Thanks, Wob
Answer: Hi, pop an email to customerservice@wob.com and we can look into this further for you. Thanks, Wob
Answer: Hello, thanks for your question, we do not at the moment sadly. Thanks, Wob
Answer: We started in 2002 with a mission to find used books new homes. A lot has changed since then as we've expanded into new countries and new products, so we wanted a new name which reflects who we are now. Lots of our customers and fans have already shortened our name to Wob, so it made sense to choose this for our new name. For us, books will always be our first passion, but now we are so much more! By changing our name to Wob, we're keeping true to our heritage & changing for the future. Thanks for your feedback, we will pass it on to the Brand team. Thanks, Wob
Answer: Hello, we do not send out any paperwork with our orders. If you need an invoice please email customerservice@worldofbooks.com and the team can assist you. Thanks, Wob
Answer: Hello, we are sorry to hear this it doesn't sound right at all, please can you email customerservice@worldofbooks.com with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob
Answer: Please get in touch with us at customerservice@worldofbooks.com and we can look into this further. Thanks, Wob
Answer: Please get in touch with us at customerservice@worldofbooks.com and we can look into this further. Thanks, Wob
Answer: Please get in touch with us at customerservice@worldofbooks.com and we can look into this further. Thanks, Wob
Thanks for your review :)