The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I buy almost every month from WOB, and the service is always fantastic.
From placing the order, to notifications on delivery date and time I cannot fault it.
The quality of my purchases are very good, also the postage received on time representing good value, well done.
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WOB has been yearly in excellent services providing brand-new like used books, unbeaten reduced book prices to help the financial buyers to afford many purchases, the prompt dispatches but need times to internationally ship safely, the customer representative is responsible to immediately respond to any buyers' cancellation of book orders or refunds. I sincerely appreciate your being here to have excellently served me in needs. Thank you, Arabella
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A great selection of books at great prices and always excellent service.
In my experience the books are in better than expected condition, well packed and promptly dispatched.
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Bought as a gift. Excellent book which I'm sure will be well used. My first stop when book buying us WOB Fantastic value and selection of titles.
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On the odd occasion you don't always receive the item you expect, however when this happened with Wob the customer service team go out of their way to find a satisfactory solution, something Wob should be proud of.
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I have always recieved prompt and excellent service on the very infrequent occassions when I have experienced problems. Otherwise the service is consistently very good.
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Usual prompt delivery. Books of good quality. Have used Wob for several years now and have never been disappointed with the communication, promptness and quality of the reading material. Good choice of books.
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Wob is a great way to buy books, instead of books sitting in shelves they can be read again and again.
The prices are great and you can select the condition of the book you want.
I've bought numerous books from Wib and never had an issue.
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I ordered three book (offer), but noticed immediately I already had received one of them and cancelled within 10 minutes. I received a refund for one book only but have never received the other two books. If WOB cannot sort it out then I will have to go into PayPal as my understanding is a cancelled order should be a full refund with WOB or at least send the rest of the order. I wrote when cancelling and told them what happened so they should know the situation and my order list should prove which book was repeated and which still needed sending.
Hello, please email customerservice@wob.com with your order number and the team can look into this further for you. Thanks, Wob
First class as usual, used books in very good condition, delivery several days earlier than originally stated, and excellent value as always. Could not be better!
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I ordered a book for my child and from the delivery date, I figured it was being mailed via media mail rate which can take some time. It's been 2.5 weeks and I've not yet received my book. I was trying to determine where it had shipped from, and now realizing it's going from the UK to the US. It's not very clear on the website that this is a UK business. And it's definitely not clear on the product page. Just be aware of this if you shop this website.
Hello, we do have a warehouse in the USA, which ships some titles from there, these are marked with a "faster shipping" option. Please email customerservice@wob.com and the team can look into this order further for you. Thanks, Wob
Whenever I want a book I always check WOB first. New books are often far less than elsewhere and pre-loved books always excellent quality even when just rated as acceptable... they lose nothing from having been read before. Service is always excellent with updates of progress of despatch and estimated delivery... loads of books from all genres though mine are mainly knitting and crochet
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First website I check when buying a book great service fast delivery and Google quality, never let me down.
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Once again you have excelled. Superb quality books at great value and dispatched quickly. Can't wait to start reading my new books. Thanks
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I have bought several books from WOB and have been very pleased with all of them. When they give a description of the condition of the book they mean what the say. Very good condition is just that. Excellent fast service, I couldnt be more satisfied.
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Always had good service before and good clean quality books. Ordered three Paddington books for presents to small children to remember the Queens Jubilee. Only one was in the condition described as excellent. One was badly torn inside and the other had a reduced label stuck on so firmly that it could not be removed. Didn't send them back as not much money involved and it didn't seem worth the effort.
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I've been buying books from here for quite a while, they are very good value for money and good condition, delivery service is excellent, I would definitely recommend world of books
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Revision books arrived in excellent condition and before the expected date. WOB is my first go to for all things books!
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Wob has provided me with pre-used copies of the entire Agatha Raisin cosy crime series. The books have been cheap to buy, but in good condition. They have been delivered promptly after being ordered, each batch wrapped in a plastic bag. The administrative staff proved efficient and helpful, when I made a mistake in the delivery address, so that all the packages arrived as ordered. Wob is now my first port of call for second-hand books.
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Answer: Hello, we do send books yes. We do not lie about condition either. All condition guides are found on our site and if you are ever unhappy with your order our friendly customer service team will help you out. Thanks, World of Books
Answer: Please get in touch with us at customerservice@worldofbooks.com and we can look into this further. Thanks, Wob
Answer: Hi, pop an email to customerservice@wob.com and we can look into this further for you. Thanks, Wob
Answer: Hello, thanks for your question, we do not at the moment sadly. Thanks, Wob
Answer: We started in 2002 with a mission to find used books new homes. A lot has changed since then as we've expanded into new countries and new products, so we wanted a new name which reflects who we are now. Lots of our customers and fans have already shortened our name to Wob, so it made sense to choose this for our new name. For us, books will always be our first passion, but now we are so much more! By changing our name to Wob, we're keeping true to our heritage & changing for the future. Thanks for your feedback, we will pass it on to the Brand team. Thanks, Wob
Answer: Hello, we do not send out any paperwork with our orders. If you need an invoice please email customerservice@worldofbooks.com and the team can assist you. Thanks, Wob
Answer: Hello, we are sorry to hear this it doesn't sound right at all, please can you email customerservice@worldofbooks.com with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob
Answer: Please get in touch with us at customerservice@worldofbooks.com and we can look into this further. Thanks, Wob
Answer: Please get in touch with us at customerservice@worldofbooks.com and we can look into this further. Thanks, Wob
Answer: Please get in touch with us at customerservice@worldofbooks.com and we can look into this further. Thanks, Wob
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