The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I've been buying (dozens) of books from WOB for years, and selling to them via Ziffit; both sites are brilliant. I recommend that anybody who reads a lot should buy from here as the condition of the books is always stated accurately, and are at very good prices. The service is very prompt and efficient. Very highly recommended.
Normally I am really pleased. However I was disappointed that I recently bought a book (Ann Cleves: Too good to be true.) that retailed at £1 and you charged me £3. I stress this was probably an unusual situation and that I think your service is excellent
Hello,
Sorry to hear this, please email customerservice@wob.com and the team will be able to help you out :)
Thanks, Wob
Prompt delivery, cheap books excellent service. Its cheaper to order duplicates for friends than to post my own
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Excellent service, very quick and efficient. Items were as described. Also good value fr money hey ho
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Wob is always the place I turn to when looking for a place to buy a book. I appreciate the care that they take to represent the condition of a book and their efficient deliveries of my orders. They make buying books a pleasure!
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The books came exceptionally promptly, I was well informed about when they were ready, in transit and the day they were to be delivered. And the best part is that this happens every time I purchase from these guys. Thank you and keep up the great work
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Every book I have ordered from WOB has arrived promptly and been exactly as described I'd not better. The range is increasingly wide. It's rapidly becoming my go to site for second hand copies which allows me to be part of recycling books! They are also suitably packaged and after over a dozen books I've not had one that was damaged in transit. Highly recommended.
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Over the course of the year I have had occasion to had ordered several books, dvds and a LP record. I am extremely satisfied with all my past purchases from The World of Books. The books themselves are always clean and also in very good condition. Thanks, J
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The book I was looking for was in stock at a very reasonable price. Condition was vrry good and it arrived very promptly.
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Found the book I was after (in foreign language), delivered promptly and it was in great condition. Just the ticket!
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To get such a good book that normally would be £18 for £6 is fabulous especially in good condition. Much better to recycle books.
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I love World of Books. I ordered 4x I think. Every book came in a very very good condition. Especially the last order where the book was marked as "Like new" and it came literally like new. I am so grateful that WOB is shipping to Bosnia and Herzegovina and I do hope they will start shipping to Serbia as well since I'm moving there soon here are some books I ordered so I can show successful purchases so far.
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This is a well reviewed hardback book by an award winning author and almost half the full price. It has been used and is a little worse for wear on the outside but fine inside! Good to be recycling...
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Placing of order very easy. I am often ordering books from WOB I am very pleased with the quick delivery service.
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Very pleased with the service. Easy to use web site. Book arrived the date given. The condition of the item was as stated
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Easy to search for what I want, excellent suggestions for titles I might like, great value for money, fast delivery.
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I think that occasionally they need to check who grades and picks the books. Sometimes description is way out in reality.
Hello, thanks for this, we will pass your feedback on to the team. Thanks, Wob
I have always praised WOB for their prices and the efficiency of their service, especially speed. Now I am waiting for a MISSING BOOK PURCHASED AND PAID FOR THREE WEEKS AGO, AND THEIR 'HELPLINE' IS VERY POOR, DIFFICULT AND UNRESPONSIVE - WHAT A SHAME
This company just makes sense. Why pay extra for a new book when you can buy a good as new one for much less.
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Such a simple idea, but then the best ones are! Great way to bring more books to a wider audience. Price is fair and the service is exceptional.
Thanks for your review :)
Answer: Hello, we do send books yes. We do not lie about condition either. All condition guides are found on our site and if you are ever unhappy with your order our friendly customer service team will help you out. Thanks, World of Books
Answer: Please get in touch with us at customerservice@worldofbooks.com and we can look into this further. Thanks, Wob
Answer: Hi, pop an email to customerservice@wob.com and we can look into this further for you. Thanks, Wob
Answer: Hello, thanks for your question, we do not at the moment sadly. Thanks, Wob
Answer: We started in 2002 with a mission to find used books new homes. A lot has changed since then as we've expanded into new countries and new products, so we wanted a new name which reflects who we are now. Lots of our customers and fans have already shortened our name to Wob, so it made sense to choose this for our new name. For us, books will always be our first passion, but now we are so much more! By changing our name to Wob, we're keeping true to our heritage & changing for the future. Thanks for your feedback, we will pass it on to the Brand team. Thanks, Wob
Answer: Hello, we do not send out any paperwork with our orders. If you need an invoice please email customerservice@worldofbooks.com and the team can assist you. Thanks, Wob
Answer: Hello, we are sorry to hear this it doesn't sound right at all, please can you email customerservice@worldofbooks.com with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob
Answer: Please get in touch with us at customerservice@worldofbooks.com and we can look into this further. Thanks, Wob
Answer: Please get in touch with us at customerservice@worldofbooks.com and we can look into this further. Thanks, Wob
Answer: Please get in touch with us at customerservice@worldofbooks.com and we can look into this further. Thanks, Wob
Thanks for your review :)