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WobReviews 1,390

2.7
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Wob Reviews Summary

The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
831
value
811
shipping
806
returns
229
quality
786
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GB
1 review
0 helpful votes
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Great service
July 2, 2022

I've been buying (dozens) of books from WOB for years, and selling to them via Ziffit; both sites are brilliant. I recommend that anybody who reads a lot should buy from here as the condition of the books is always stated accurately, and are at very good prices. The service is very prompt and efficient. Very highly recommended.

Date of experience: July 1, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Normally I am really pleased. However I was disappointed that I recently bought a book (Ann Cleves: Too good to be true.) that retailed at £1 and you charged me £3. I stress this was probably an unusual situation and that I think your service is excellent

Date of experience: July 1, 2022
World of Books C. Wob Rep
over a year old

Hello,

Sorry to hear this, please email customerservice@wob.com and the team will be able to help you out :)

Thanks, Wob

GB
1 review
0 helpful votes
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Books books books
July 1, 2022

Prompt delivery, cheap books excellent service. Its cheaper to order duplicates for friends than to post my own

Date of experience: June 30, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Very Good
July 1, 2022

Excellent service, very quick and efficient. Items were as described. Also good value fr money hey ho

Date of experience: June 30, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Thank you WOB!
June 29, 2022

Wob is always the place I turn to when looking for a place to buy a book. I appreciate the care that they take to represent the condition of a book and their efficient deliveries of my orders. They make buying books a pleasure!

Date of experience: June 29, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Great service
June 29, 2022

The books came exceptionally promptly, I was well informed about when they were ready, in transit and the day they were to be delivered. And the best part is that this happens every time I purchase from these guys. Thank you and keep up the great work

Date of experience: June 28, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Always reliable
June 29, 2022

Every book I have ordered from WOB has arrived promptly and been exactly as described I'd not better. The range is increasingly wide. It's rapidly becoming my go to site for second hand copies which allows me to be part of recycling books! They are also suitably packaged and after over a dozen books I've not had one that was damaged in transit. Highly recommended.

Date of experience: June 28, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Over the course of the year I have had occasion to had ordered several books, dvds and a LP record. I am extremely satisfied with all my past purchases from The World of Books. The books themselves are always clean and also in very good condition. Thanks, J

Date of experience: June 28, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
0 reviews
0 helpful votes
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The book I was looking for was in stock at a very reasonable price. Condition was vrry good and it arrived very promptly.

Date of experience: June 28, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
0 reviews
0 helpful votes
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Great place to find not-so-common books
June 27, 2022

Found the book I was after (in foreign language), delivered promptly and it was in great condition. Just the ticket!

Date of experience: June 27, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
0 reviews
0 helpful votes
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Great condition
June 27, 2022

To get such a good book that normally would be £18 for £6 is fabulous especially in good condition. Much better to recycle books.

Date of experience: June 27, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

BA
0 reviews
0 helpful votes
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Amazing experience
June 26, 2022

I love World of Books. I ordered 4x I think. Every book came in a very very good condition. Especially the last order where the book was marked as "Like new" and it came literally like new. I am so grateful that WOB is shipping to Bosnia and Herzegovina and I do hope they will start shipping to Serbia as well since I'm moving there soon here are some books I ordered so I can show successful purchases so far.

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Date of experience: June 26, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
0 reviews
0 helpful votes
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This is a well reviewed hardback book by an award winning author and almost half the full price. It has been used and is a little worse for wear on the outside but fine inside! Good to be recycling...

Date of experience: June 26, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
0 reviews
0 helpful votes
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Placing of order very easy. I am often ordering books from WOB I am very pleased with the quick delivery service.

Date of experience: June 26, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
0 reviews
0 helpful votes
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Book
June 26, 2022

Very pleased with the service. Easy to use web site. Book arrived the date given. The condition of the item was as stated

Date of experience: June 26, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Easy to search for what I want, excellent suggestions for titles I might like, great value for money, fast delivery.

Date of experience: June 26, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
0 reviews
0 helpful votes
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I think that occasionally they need to check who grades and picks the books. Sometimes description is way out in reality.

Date of experience: June 25, 2022
World of Books C. Wob Rep
over a year old

Hello, thanks for this, we will pass your feedback on to the team. Thanks, Wob

GB
0 reviews
0 helpful votes
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I have always praised WOB for their prices and the efficiency of their service, especially speed. Now I am waiting for a MISSING BOOK PURCHASED AND PAID FOR THREE WEEKS AGO, AND THEIR 'HELPLINE' IS VERY POOR, DIFFICULT AND UNRESPONSIVE - WHAT A SHAME

Date of experience: June 25, 2022
GB
0 reviews
0 helpful votes
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Good.
June 26, 2022

This company just makes sense. Why pay extra for a new book when you can buy a good as new one for much less.

Date of experience: June 25, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
0 reviews
0 helpful votes
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Such a simple idea, but then the best ones are! Great way to bring more books to a wider audience. Price is fair and the service is exceptional.

Date of experience: June 24, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)