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WobReviews 1,390

2.7
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Wob Reviews Summary

The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
831
value
811
shipping
806
returns
229
quality
786
This company does not typically respond to reviews
GB
1 review
0 helpful votes
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... for Wob
It's just so easy to buy books in great condition, at a decent price and with straightforward delivery.
Thank You

Date of experience: July 17, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Great green service
July 18, 2022

WOB is a great green aware book service. Great value; low prices. P&p included so you always know that the price they say is the price you pay.
I love recycling so this is my go to book website.
This is a 100% genuine review.

Date of experience: July 17, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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I have used WoBooks a lot they are well priced and their packaging is recyclable and free.
Descriptions are spot on.

Date of experience: July 16, 2022
GB
1 review
0 helpful votes
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It's Brilliant!
July 16, 2022

Only been with WOB since February '22', and so far have been delighted with the choices and service they provide. It's brilliant!
I will always look to WOB for my books.
I just love everything about them.

Date of experience: July 16, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Have ordered a number of times from WOB - always had excellent service, easy to use website, customer service excellent, good delivery times.

Date of experience: July 16, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Dvd
July 16, 2022

While the choice is great and delivered very promptly, twice now the cases have been damaged and I have to go and purchase replacement cases, description is good condition so I assume it's the courier they choose,

Date of experience: July 15, 2022
World of Books C. — Wob Rep
over a year old

Oh no! Please email customerservice@wob.com with your order number and the team will be able to assist.

Thanks, Wob

Washington
1 review
0 helpful votes
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Great choice
July 13, 2022

Wide range of literature available, have so far always found the book I am seeking even some more obscure titles. Great delivery and communication.

Date of experience: July 12, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Trusted service
July 11, 2022

WoB is my "go to" book supplier. Prices are reasonable, books are in very good condition and delivery is always prompt.

Date of experience: July 11, 2022
World of Books C. — Wob Rep
over a year old

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GB
1 review
0 helpful votes
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Author Daniel Silva
July 11, 2022

I have a full collection of Daniel Silva books mainly purchased from WOB. Brilliant service quality of books is generally VG. Overall 5 star rating.

Date of experience: July 10, 2022
World of Books C. — Wob Rep
over a year old

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GB
1 review
0 helpful votes
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I have bought a few old titles from WOB now and had good prompt delivery, books well packed and as a result undamaged. The books were all in good condition as described.

Date of experience: July 10, 2022
World of Books C. — Wob Rep
over a year old

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GB
1 review
0 helpful votes
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Reverting to type
July 7, 2022

On the back of a recent successful purchase, I bravely placed another order. 9 CDs were all rated "Very Good". 6 out of 9 were unacceptable with missing parts, surface scratches, cracked and chipped jewel cases, broken hinges and dirt. Quality control is rubbish. Customer support is rubbish. By the way, they are "Heroes" now. No one cares at this company. I am sure that a Hero will reply with the usual useless platitudes. They appear unembarrassable! Maybe another request for a photo of the missing item, Doh!

Date of experience: July 7, 2022
GB
3 reviews
0 helpful votes
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Always a please
July 6, 2022

Great doing business with you. There are so many books ago choose from and it is a real poser trying to find the right one. Keep up the good work

Date of experience: July 6, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Rapid delivery of excellent quality, good value book. One of the best purveyors of second hand books. Highly recommend. Excellent customer service. You will not be disappointed.

Date of experience: July 5, 2022
World of Books C. — Wob Rep
over a year old

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GB
1 review
0 helpful votes
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My go-to book shop
July 5, 2022

Always go to WOB first to buy books. Prompt delivery, great value. Have bought many many books and only once had a problem with a book, customer services was easy to contact and sorted it out quickly. My first choice book shop.

Date of experience: July 5, 2022
World of Books C. — Wob Rep
over a year old

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GB
1 review
0 helpful votes
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Brilliant business
July 5, 2022

I have been buying books from WOB for about six months. The range of titles is excellent. Initially I thought the quality might be poor but all my purchases so far have been very good, although I have not tried any classed as "Well Read" yet.
The kind of books I buy are reasonably priced but the downside of that is my ever growing "To be read" pile. The bookshelves are now double stacked.
I particularly like the ecological ethic of passing books on rather than sending to landfill.

Date of experience: July 5, 2022
World of Books C. — Wob Rep
over a year old

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Sweden
1 review
0 helpful votes
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Excellent
July 4, 2022

I really recommend World Of Books to everyone that loves books. New book's Old Book's i have shopped so many second hand book's from here and im always very pleased with them. On top of this their Customer Service is Top Notch Always so helpful and kind. I love WOB Kindly Therese From Sweden

Date of experience: July 4, 2022
World of Books C. — Wob Rep
over a year old

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GB
1 review
0 helpful votes
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Thankyou
July 4, 2022

Customer services very helpful in helping me with my queries. There web site is easy to navigate and use along with always having what I'm looking for, additionally they use Royal Mail for delivery and there is no charge for this service.

Date of experience: July 4, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Return to WOB each time I need something to read by my favourite authors. Easy to navigate website; excellent value for money; keeps good books in circulation so available for all budgets; prompt and reliable service.

Date of experience: July 4, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Not Amazon! The books arrived quickly and with no postal charges can be very reasonable. Highly recommended

Date of experience: July 3, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

France
1 review
0 helpful votes
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Recently changed from prior company which I had used due to poor quality of some books, very pleased with all books, this is my second order, the majority appear as new or once read. Very swift dispatch and now back to pre Brexit delivery time of a week from order - to France.

Date of experience: July 3, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)