The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
... for Wob
It's just so easy to buy books in great condition, at a decent price and with straightforward delivery.
Thank You
WOB is a great green aware book service. Great value; low prices. P&p included so you always know that the price they say is the price you pay.
I love recycling so this is my go to book website.
This is a 100% genuine review.
Thanks for your review :)
I have used WoBooks a lot they are well priced and their packaging is recyclable and free.
Descriptions are spot on.
Only been with WOB since February '22', and so far have been delighted with the choices and service they provide. It's brilliant!
I will always look to WOB for my books.
I just love everything about them.
Thanks for your review :)
Have ordered a number of times from WOB - always had excellent service, easy to use website, customer service excellent, good delivery times.
Thanks for your review :)
While the choice is great and delivered very promptly, twice now the cases have been damaged and I have to go and purchase replacement cases, description is good condition so I assume it's the courier they choose,
Oh no! Please email customerservice@wob.com with your order number and the team will be able to assist.
Thanks, Wob
Wide range of literature available, have so far always found the book I am seeking even some more obscure titles. Great delivery and communication.
Thanks for your review :)
WoB is my "go to" book supplier. Prices are reasonable, books are in very good condition and delivery is always prompt.
Thanks for your review :)
I have a full collection of Daniel Silva books mainly purchased from WOB. Brilliant service quality of books is generally VG. Overall 5 star rating.
Thanks for your review :)
I have bought a few old titles from WOB now and had good prompt delivery, books well packed and as a result undamaged. The books were all in good condition as described.
Thanks for your review :)
On the back of a recent successful purchase, I bravely placed another order. 9 CDs were all rated "Very Good". 6 out of 9 were unacceptable with missing parts, surface scratches, cracked and chipped jewel cases, broken hinges and dirt. Quality control is rubbish. Customer support is rubbish. By the way, they are "Heroes" now. No one cares at this company. I am sure that a Hero will reply with the usual useless platitudes. They appear unembarrassable! Maybe another request for a photo of the missing item, Doh!
Great doing business with you. There are so many books ago choose from and it is a real poser trying to find the right one. Keep up the good work
Thanks for your review :)
Rapid delivery of excellent quality, good value book. One of the best purveyors of second hand books. Highly recommend. Excellent customer service. You will not be disappointed.
Thanks for your review :)
Always go to WOB first to buy books. Prompt delivery, great value. Have bought many many books and only once had a problem with a book, customer services was easy to contact and sorted it out quickly. My first choice book shop.
Thanks for your review :)
I have been buying books from WOB for about six months. The range of titles is excellent. Initially I thought the quality might be poor but all my purchases so far have been very good, although I have not tried any classed as "Well Read" yet.
The kind of books I buy are reasonably priced but the downside of that is my ever growing "To be read" pile. The bookshelves are now double stacked.
I particularly like the ecological ethic of passing books on rather than sending to landfill.
Thanks for your review :)
I really recommend World Of Books to everyone that loves books. New book's Old Book's i have shopped so many second hand book's from here and im always very pleased with them. On top of this their Customer Service is Top Notch Always so helpful and kind. I love WOB Kindly Therese From Sweden
Thanks for your review :)
Customer services very helpful in helping me with my queries. There web site is easy to navigate and use along with always having what I'm looking for, additionally they use Royal Mail for delivery and there is no charge for this service.
Thanks for your review :)
Return to WOB each time I need something to read by my favourite authors. Easy to navigate website; excellent value for money; keeps good books in circulation so available for all budgets; prompt and reliable service.
Thanks for your review :)
Not Amazon! The books arrived quickly and with no postal charges can be very reasonable. Highly recommended
Thanks for your review :)
Recently changed from prior company which I had used due to poor quality of some books, very pleased with all books, this is my second order, the majority appear as new or once read. Very swift dispatch and now back to pre Brexit delivery time of a week from order - to France.
Thanks for your review :)
Answer: Hello, we do send books yes. We do not lie about condition either. All condition guides are found on our site and if you are ever unhappy with your order our friendly customer service team will help you out. Thanks, World of Books
Answer: Please get in touch with us at customerservice@worldofbooks.com and we can look into this further. Thanks, Wob
Answer: Hi, pop an email to customerservice@wob.com and we can look into this further for you. Thanks, Wob
Answer: Hello, thanks for your question, we do not at the moment sadly. Thanks, Wob
Answer: We started in 2002 with a mission to find used books new homes. A lot has changed since then as we've expanded into new countries and new products, so we wanted a new name which reflects who we are now. Lots of our customers and fans have already shortened our name to Wob, so it made sense to choose this for our new name. For us, books will always be our first passion, but now we are so much more! By changing our name to Wob, we're keeping true to our heritage & changing for the future. Thanks for your feedback, we will pass it on to the Brand team. Thanks, Wob
Answer: Hello, we do not send out any paperwork with our orders. If you need an invoice please email customerservice@worldofbooks.com and the team can assist you. Thanks, Wob
Answer: Hello, we are sorry to hear this it doesn't sound right at all, please can you email customerservice@worldofbooks.com with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob
Answer: Please get in touch with us at customerservice@worldofbooks.com and we can look into this further. Thanks, Wob
Answer: Please get in touch with us at customerservice@worldofbooks.com and we can look into this further. Thanks, Wob
Answer: Please get in touch with us at customerservice@worldofbooks.com and we can look into this further. Thanks, Wob
Thanks for your review :)