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WobReviews 1,390

2.7
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Wob Reviews Summary

The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
831
value
811
shipping
806
returns
229
quality
786
This company does not typically respond to reviews
GB
1 review
0 helpful votes
Follow Carol B.
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Accurate description of books' conditions - have never been disappointed. Good offers and able to find older books not found in other shops.

Date of experience: August 21, 2022
GB
1 review
0 helpful votes
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Increasingly expensive
August 19, 2022

Bit by bit the prices have crept up to unrealistic levels for what are often substandard condition books.

Date of experience: August 19, 2022
World of Books C. — Wob Rep
over a year old

Hello, we are sorry to hear this, we will pass your comment on to our pricing team. Thanks, Wob

GB
1 review
1 helpful vote
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Hit and miss
August 19, 2022

I like WOB as it is an alternative to Amazon. My biggest complaint is that books are often not as described; I've received books that were described as being in 'very good' condition but were water damaged or had passages highlighted in orange pen. They just need someone who knows what they are doing to actually go through and check the books.

Date of experience: August 19, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your feedback, I will pass it on to the quality control team for their review. Thanks, Wob

GB
1 review
0 helpful votes
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I always find a book which is interesting and to my taste. I buy used books for myself but new ones to give as presents. My order is always delivered on time with emails from WOB to tell me when my order has been dispatched. I would recommend WOB to anyone who loves reading.

Date of experience: August 18, 2022
GB
1 review
0 helpful votes
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I've used Wob (previously World of Books) for a few years. Their website is easy to navigate, and the prices are competitive. In addition, the ordering process is straightforward; the books are well packaged for transit and arrive in the condition stated on the website. Wob keeps you informed throughout the whole process. I would recommend Wob to anyone.

Date of experience: August 17, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

California
1 review
0 helpful votes
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Great!
August 16, 2022

Great as always. I only buy books from WOB for the past few years and never had a problem. Always great quality and on time.

Date of experience: August 15, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Wob first
August 15, 2022

Excellent quality, prices and service. The books were in brilliant condition - you would never have known they were not brand new. The pricing was excellent as was the very speedy service. Wob will be my first choice for books in future.

Date of experience: August 15, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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I used to love this company, but have now waited over a week for my order, which at over £11 for a paperback, I wish I had ordered from Waterstones. I think our relationship of many years is now over, sadly.

Date of experience: August 15, 2022
World of Books C. — Wob Rep
over a year old

Hello, we are sorry to hear this, please email customerservice@wob.com and the team will be able to help you. Thanks, Wob

GB
1 review
0 helpful votes
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Excellent service
January 28, 2023

Recently I began checking available books o WON and was very impressed not only with the selection but with the prices and prompt service I received. I will check WOB first next time I am looki g for any particular title. Thankk you for your excellent service

Date of experience: August 13, 2022
India
1 review
0 helpful votes
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Very good service
August 13, 2022

Great value for money arrived on time although i havent watched all discs the one i have seen is in perfect condition

Date of experience: August 12, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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Great film
October 21, 2022

Great film and enjoyed watching it replaced a dvd that I brought from another company which failed to play

Date of experience: August 11, 2022
GB
1 review
0 helpful votes
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Excellent products and delivery responses. A welcome friend during difficult times with access to a wide range of reading material.

Date of experience: August 11, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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BOOKS
August 11, 2022

Excellent company to do business with. The books are a reasonable price and in good condition. Delivery is very quick and free of charge.

Date of experience: August 11, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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Review
August 9, 2022

Helpful, will listen and answer any questions quickly. Very good for pricing and options. No 1 seller

Date of experience: August 9, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
2 reviews
0 helpful votes
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Consistent quality
October 25, 2022

Although second hand the books are always in great condition and the efficiency and speed of delivery is always outstanding. I am a regular customer and a huge fan!

Date of experience: August 9, 2022
GB
1 review
0 helpful votes
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I continue to use WOB as their service is faultless, price, the condition of the books and the FREE postage is a bonus

Date of experience: August 8, 2022
GB
1 review
0 helpful votes
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Excellent service
August 7, 2022

The books were in excellent condition and arrived in very good time. The choice of books is outstanding.
I happily recommend this company to friends and family.

Date of experience: August 7, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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Great service
August 7, 2022

Book came quickly - very good condition and good value. Really enjoy using WOB such a wide choice of books

Date of experience: August 6, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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Brilliant service
August 6, 2022

I have been using Wob for several years now and I can't fault them. Brilliant prices, timely communication concerning delivery and goods arrive promptly. They are always my go to site for music CDs

Date of experience: August 5, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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I bought this book as a gift for my friends daughter who has just started to get her adult teeth through. I thought keeping her baby teeth in this book pouch would be a kind gesture to do.

Date of experience: August 5, 2022