The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Accurate description of books' conditions - have never been disappointed. Good offers and able to find older books not found in other shops.
Bit by bit the prices have crept up to unrealistic levels for what are often substandard condition books.
I like WOB as it is an alternative to Amazon. My biggest complaint is that books are often not as described; I've received books that were described as being in 'very good' condition but were water damaged or had passages highlighted in orange pen. They just need someone who knows what they are doing to actually go through and check the books.
Thanks for your feedback, I will pass it on to the quality control team for their review. Thanks, Wob
I always find a book which is interesting and to my taste. I buy used books for myself but new ones to give as presents. My order is always delivered on time with emails from WOB to tell me when my order has been dispatched. I would recommend WOB to anyone who loves reading.
I've used Wob (previously World of Books) for a few years. Their website is easy to navigate, and the prices are competitive. In addition, the ordering process is straightforward; the books are well packaged for transit and arrive in the condition stated on the website. Wob keeps you informed throughout the whole process. I would recommend Wob to anyone.
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Great as always. I only buy books from WOB for the past few years and never had a problem. Always great quality and on time.
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Excellent quality, prices and service. The books were in brilliant condition - you would never have known they were not brand new. The pricing was excellent as was the very speedy service. Wob will be my first choice for books in future.
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I used to love this company, but have now waited over a week for my order, which at over £11 for a paperback, I wish I had ordered from Waterstones. I think our relationship of many years is now over, sadly.
Hello, we are sorry to hear this, please email customerservice@wob.com and the team will be able to help you. Thanks, Wob
Recently I began checking available books o WON and was very impressed not only with the selection but with the prices and prompt service I received. I will check WOB first next time I am looki g for any particular title. Thankk you for your excellent service
Great value for money arrived on time although i havent watched all discs the one i have seen is in perfect condition
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Great film and enjoyed watching it replaced a dvd that I brought from another company which failed to play
Excellent products and delivery responses. A welcome friend during difficult times with access to a wide range of reading material.
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Excellent company to do business with. The books are a reasonable price and in good condition. Delivery is very quick and free of charge.
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Helpful, will listen and answer any questions quickly. Very good for pricing and options. No 1 seller
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Although second hand the books are always in great condition and the efficiency and speed of delivery is always outstanding. I am a regular customer and a huge fan!
The books were in excellent condition and arrived in very good time. The choice of books is outstanding.
I happily recommend this company to friends and family.
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Book came quickly - very good condition and good value. Really enjoy using WOB such a wide choice of books
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I have been using Wob for several years now and I can't fault them. Brilliant prices, timely communication concerning delivery and goods arrive promptly. They are always my go to site for music CDs
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I bought this book as a gift for my friends daughter who has just started to get her adult teeth through. I thought keeping her baby teeth in this book pouch would be a kind gesture to do.
Answer: Hello, we do send books yes. We do not lie about condition either. All condition guides are found on our site and if you are ever unhappy with your order our friendly customer service team will help you out. Thanks, World of Books
Answer: Please get in touch with us at customerservice@worldofbooks.com and we can look into this further. Thanks, Wob
Answer: Hi, pop an email to customerservice@wob.com and we can look into this further for you. Thanks, Wob
Answer: Hello, thanks for your question, we do not at the moment sadly. Thanks, Wob
Answer: We started in 2002 with a mission to find used books new homes. A lot has changed since then as we've expanded into new countries and new products, so we wanted a new name which reflects who we are now. Lots of our customers and fans have already shortened our name to Wob, so it made sense to choose this for our new name. For us, books will always be our first passion, but now we are so much more! By changing our name to Wob, we're keeping true to our heritage & changing for the future. Thanks for your feedback, we will pass it on to the Brand team. Thanks, Wob
Answer: Hello, we do not send out any paperwork with our orders. If you need an invoice please email customerservice@worldofbooks.com and the team can assist you. Thanks, Wob
Answer: Hello, we are sorry to hear this it doesn't sound right at all, please can you email customerservice@worldofbooks.com with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob
Answer: Please get in touch with us at customerservice@worldofbooks.com and we can look into this further. Thanks, Wob
Answer: Please get in touch with us at customerservice@worldofbooks.com and we can look into this further. Thanks, Wob
Answer: Please get in touch with us at customerservice@worldofbooks.com and we can look into this further. Thanks, Wob
Hello, we are sorry to hear this, we will pass your comment on to our pricing team. Thanks, Wob