The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
It is always a pleasure to order from this company. No nonsense and quick delivery. The choice is amazing and the prices keen
I ordered a set of 4 books by Kitty Wilson but was disappointed to receive 4 books by Lee Child. As there is no similarity between the authors I can only imagine that someone is equally as disappointed to get my books. Despite emailing WoB I have yet to receive an explanation.
Hello, that certainly doesn't sound right - please email customerservice@wob.com with your order number and we can arrange to send replacements or process a refund for you. Thanks, Wob
I have used Wob several times now. My books have always arrived within a few days, and been in good condition. Wob has become my first choice if I am looking for books, as it is a B-corp and helping to re-use books and cut down on waste, something that I wholeheartedly support. I also recommend it to my friends if they are book-hunting. I haven't tried Ziffit yet, but that also looks great. Keep up the good work!
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Efficient, affordable and reliable website. Thank you. I have had an eclectic selection of books delivered that are much appreciated.
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Convenient, huge choice, fast delivery if needed overall my favourite website for a passionate booklover
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I've always found what I was looking for with WOB. Great way to recycle books and service is fab. With great prices and free prompt delivery... Just brilliant!
Very good delivery system, almost always considering the state of the postal service these days.
Also very good books too.
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Book stock is inmense. Las posibilidades de encontrar libros según temática son muy gratificantes. The delivery to Spain, incredibly quick. The customer service, excelente.
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I purchased Joan Armatrading's DVD "All The Way From America", for the incredibly low price of £3.59. Although listed as "Used" it was like as brand new. Very quickly delivered (post free) and well-packaged.
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Great selection of books, easy to order. The books are reasonably priced. My first time ordering with wob but will definitely be ordering again. Thank you!
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If I am looking for an older book, WOB is always my go-to site, A great selection, very well priced and always arrives on time, and as described. Highly recommended.
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I have been ordering for a while from WOB. It is now my 'go to' source for all types of books.
They are easy to order and prompt to deliver. I have sent some books to my sister in law who lives 100s of miles away, often I don't tell her and as a fellow book lover it is a lovely surprise for her.
I also like the ethos of the company and the reasonable pricing.
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Wob provide a brilliant service. The books are great prices and the condition is as stated. And they save books!
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Having used WOB for some years, I have found them to be very quick in sending out orders and their secondhand Cds have been of generally high quality.
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Been a regular customer of WoB for sometime now, never disappointed. Was after a book on the SR71 Blackbird, and picked up a second on the Skunk works, both great price and in excellent condition. My go to first port of call, and so far need not look elsewhere as they have delivered every time. We'll done guys
Buying from Wob is a game changer for all book worms. Their prices are excellent, great delivery time and quality is guaranteed. Wob is an aladin cave for readers of all genre..
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I love WOB. Love, looooove them. They always offer the cheapest prices, amazing quality and superfast delivery. I used many second hand booksellers in the past but now I try to source all my books with WOB, it is just easier, and I'm always happy with the purchase :) I bought a ton of books from them and only one had a defect. Which was rectified in such a quick and friendly way it only made me like them more :) I also love the fact they are saving books from landfill and want them to be read more than just once :) excellent!
Excellent service once again, from the user friendly website to the fast delivery with the books being exactly as described. Prices are hard to beat and the choice on offer is almost limitless.
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I've been using World of Books for a while now & the service is always great! Delivery is always speedy so I don't have to wait ages for an exciting new book. WOB is always my go-to for books
Books arrived promptly and in great condition! For second hand items most of them arrive in almost new condition.
Thanks for your review :)
Answer: Hello, we do send books yes. We do not lie about condition either. All condition guides are found on our site and if you are ever unhappy with your order our friendly customer service team will help you out. Thanks, World of Books
Answer: Please get in touch with us at customerservice@worldofbooks.com and we can look into this further. Thanks, Wob
Answer: Hi, pop an email to customerservice@wob.com and we can look into this further for you. Thanks, Wob
Answer: Hello, thanks for your question, we do not at the moment sadly. Thanks, Wob
Answer: We started in 2002 with a mission to find used books new homes. A lot has changed since then as we've expanded into new countries and new products, so we wanted a new name which reflects who we are now. Lots of our customers and fans have already shortened our name to Wob, so it made sense to choose this for our new name. For us, books will always be our first passion, but now we are so much more! By changing our name to Wob, we're keeping true to our heritage & changing for the future. Thanks for your feedback, we will pass it on to the Brand team. Thanks, Wob
Answer: Hello, we do not send out any paperwork with our orders. If you need an invoice please email customerservice@worldofbooks.com and the team can assist you. Thanks, Wob
Answer: Hello, we are sorry to hear this it doesn't sound right at all, please can you email customerservice@worldofbooks.com with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob
Answer: Please get in touch with us at customerservice@worldofbooks.com and we can look into this further. Thanks, Wob
Answer: Please get in touch with us at customerservice@worldofbooks.com and we can look into this further. Thanks, Wob
Answer: Please get in touch with us at customerservice@worldofbooks.com and we can look into this further. Thanks, Wob
Thanks for your review :)