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WobReviews 1,390

2.7
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Wob Reviews Summary

The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
831
value
811
shipping
806
returns
229
quality
786
This company does not typically respond to reviews
GB
1 review
0 helpful votes
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Great service
September 12, 2022

It is always a pleasure to order from this company. No nonsense and quick delivery. The choice is amazing and the prices keen

Date of experience: September 12, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Disappointed.
September 11, 2022

I ordered a set of 4 books by Kitty Wilson but was disappointed to receive 4 books by Lee Child. As there is no similarity between the authors I can only imagine that someone is equally as disappointed to get my books. Despite emailing WoB I have yet to receive an explanation.

Date of experience: September 11, 2022
World of Books C. Wob Rep
over a year old

Hello, that certainly doesn't sound right - please email customerservice@wob.com with your order number and we can arrange to send replacements or process a refund for you. Thanks, Wob

GB
1 review
3 helpful votes
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Good service
September 11, 2022

I have used Wob several times now. My books have always arrived within a few days, and been in good condition. Wob has become my first choice if I am looking for books, as it is a B-corp and helping to re-use books and cut down on waste, something that I wholeheartedly support. I also recommend it to my friends if they are book-hunting. I haven't tried Ziffit yet, but that also looks great. Keep up the good work!

Date of experience: September 10, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
2 helpful votes
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Efficient, affordable and reliable website. Thank you. I have had an eclectic selection of books delivered that are much appreciated.

Date of experience: September 10, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Convenient, huge choice, fast delivery if needed overall my favourite website for a passionate booklover

Date of experience: September 9, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Just brilliant!
November 6, 2022

I've always found what I was looking for with WOB. Great way to recycle books and service is fab. With great prices and free prompt delivery... Just brilliant!

Date of experience: September 5, 2022
GB
1 review
0 helpful votes
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Good books-good delivery
September 2, 2022

Very good delivery system, almost always considering the state of the postal service these days.
Also very good books too.

Date of experience: September 2, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

Spain
1 review
0 helpful votes
Follow Maria Rosario G.
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Book stock is inmense. Las posibilidades de encontrar libros según temática son muy gratificantes. The delivery to Spain, incredibly quick. The customer service, excelente.

Date of experience: August 30, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Joan Armatrading DVD
August 30, 2022

I purchased Joan Armatrading's DVD "All The Way From America", for the incredibly low price of £3.59. Although listed as "Used" it was like as brand new. Very quickly delivered (post free) and well-packaged.

Date of experience: August 30, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Just Great!
August 30, 2022

Great selection of books, easy to order. The books are reasonably priced. My first time ordering with wob but will definitely be ordering again. Thank you!

Date of experience: August 30, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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If I am looking for an older book, WOB is always my go-to site, A great selection, very well priced and always arrives on time, and as described. Highly recommended.

Date of experience: August 30, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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I have been ordering for a while from WOB. It is now my 'go to' source for all types of books.
They are easy to order and prompt to deliver. I have sent some books to my sister in law who lives 100s of miles away, often I don't tell her and as a fellow book lover it is a lovely surprise for her.

I also like the ethos of the company and the reasonable pricing.

Date of experience: August 30, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Brilliant service
August 29, 2022

Wob provide a brilliant service. The books are great prices and the condition is as stated. And they save books!

Date of experience: August 29, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Having used WOB for some years, I have found them to be very quick in sending out orders and their secondhand Cds have been of generally high quality.

Date of experience: August 29, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Excellent service
August 31, 2022

Been a regular customer of WoB for sometime now, never disappointed. Was after a book on the SR71 Blackbird, and picked up a second on the Skunk works, both great price and in excellent condition. My go to first port of call, and so far need not look elsewhere as they have delivered every time. We'll done guys

Date of experience: August 29, 2022
GB
1 review
0 helpful votes
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Buying from Wob is a game changer for all book worms. Their prices are excellent, great delivery time and quality is guaranteed. Wob is an aladin cave for readers of all genre..

Date of experience: August 28, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Best place for second-hand books
August 30, 2022

I love WOB. Love, looooove them. They always offer the cheapest prices, amazing quality and superfast delivery. I used many second hand booksellers in the past but now I try to source all my books with WOB, it is just easier, and I'm always happy with the purchase :) I bought a ton of books from them and only one had a defect. Which was rectified in such a quick and friendly way it only made me like them more :) I also love the fact they are saving books from landfill and want them to be read more than just once :) excellent!

Date of experience: August 28, 2022
GB
1 review
0 helpful votes
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Excellent service once again, from the user friendly website to the fast delivery with the books being exactly as described. Prices are hard to beat and the choice on offer is almost limitless.

Date of experience: August 27, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Always fab!
December 11, 2022

I've been using World of Books for a while now & the service is always great! Delivery is always speedy so I don't have to wait ages for an exciting new book. WOB is always my go-to for books

Date of experience: August 25, 2022
GB
1 review
0 helpful votes
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Great service
August 26, 2022

Books arrived promptly and in great condition! For second hand items most of them arrive in almost new condition.

Date of experience: August 25, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)