Wob Reviews Summary
The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
This was a book I wanted to give as a present so really needed it to be in very good condition as described. I wasn't disappointed and the free prompt delivery was a huge bonus
Books are always in good condition, prices affordable, prompt delivery. Couldn't ask for more. I recommend.
Once again can't fault the books and service on time books as described and in good condition, plenty of selections in the library easy to order not complicated
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Ordered 2 books, one never arrived and another which was apparently in "good to excellent condition" was covered in brown marks and rips, I asked for a refund or replacement for the book that never arrived and they never contacted me again
Hello, Thank you for your review, we are sorry to hear this, please can you email customerservice@worldofbooks.com with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob
Order my books on the Sunday and received them on the Wednesday fantastic service arrived before date given and all books like new will definitely use WOB again
The DVD I ordered (I'm in NY, USA REGION 1) on Ebay was delivered on-time & in good condition
BUT it was for the WRONG REGION & could NOT be played. I emailed World of Books 3x and NOT A SINGLE EMAIL was answered.
JK,
White Plains, NY
10/14/22
Hello, Thank you for your review, we are sorry to hear this, please can you email customerservice@worldofbooks.com with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob
World of Books is no my go to site when I want to buy a book. They are spot on for prices and service, I've never been disappointed! A good company!
I ordered the books online. They arrived very promptly despite the postal strike. Very happy lady, glad I got new bookshelves
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As a maritime historian I'm always looking for books on the subject, WOB are excellent, a great selection of books, well done.
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Great service, good prices and the products are impeccable. I recommend the WOB store.
I bought some CDs from this online store and they arrived super fast and in great condition.
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Great range of books, super value, prompt delivery and as described. My go to online book shop every time!
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Excellent, as always; in terms of quality and value for money. This is a necessary website for avid readers.
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They sent me a paperback when the product description very clearly said that it was a hardback. Then they blamed me because I did not look up the ISBN and I was responsible for return postage. Then someone with sense apologized, told me the matter was complete and to please donate the book a to a charity (which I did). Now, I receive a notification that my money won't be refunded until I return the book. These people don't know how to conduct business.
Hello, Thank you for your review, we are sorry to hear this, please can you email customerservice@worldofbooks.com with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob
As always great value, speedy delivery and great service. I love this company and will definitely be ordering again.
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World of Books is a really reliable secondhand book company. It's always worth checking whether they have a book!
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Purchased a book and it arrived damaged - not a surprise as it came in a plstic bag with no corner protection
Have emailed customer service and am being totally ignored I also found a phone number but that tell you to send them an email
Any company that has a phone number but refuses to talk to their customers clearly has something to hide...
Hello, Thank you for your review, we are sorry to hear this, please can you email customerservice@worldofbooks.com with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, World of Books
Superb customer service as usual. Products exactly as described, delivered earlier than expected. Highly recommended. Very satisfied all round.
The 3 books ordered arrived promptly and are in excellent condition
I have ordered books on many previous occasions and the standard is always maintained
Thank you
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The best place for great quality used books, most are like new, great communication and prompt delivery
The book I ordered was as described as 'like new' and it doesn't look like it's been read. Fabulous condition and excellent service from ordering to delivery. Well done & thank you!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your review!