Wish

TERRIBLE... NEVER AGAIN.
I'm only rating WISH a two star only because I had a couple of items I had ordered actually show up and were decently usable. I'm absolutely horrified by the way this company has handled my refunds enquiry since November 2020!
The issue that I have experienced was: On 7th of November 2020 I ordered the following from the Wish App: FIIDO Folding Electric Bicycle.
I paid the amount of £483.00 by visa debit card. I had requested a return and it was still under the return policy procedures.
I then received a return label to send via Hermes the tracking number. The parcel was sent and Bleckmann Logistics received the parcel but it turns out the seller did not as Wish put the wrong address on the return label. Now no one is telling me where this parcel might be and nobody is offering any resolution to this difficult situation.
I was expecting to receive the refund within two weeks of returning this item, but at present I have still not received any refund or action from Wish to help fix this situation.
It occurred on: 2020-11-19
This meant that I do not have the item I originally ordered nor the refund. So I am out £483 for something I had no fault in besides the faith I had in the delivery of my refund. Terrible and I will never be ordering anything from them again. In fact it has put me off of online shopping completely.

I ordered my item two days ago and when I ordered it, I got an email saying that my payment was going through and after it had gone through they would ship my item, this is reasonable. Now, two days later, it said that my payment is STILL pending! This seems very strange to me. I went to look at my item on the website and I think the automated customer service chat was really annoying to use and didn't answer my question of why it took so long, so I went online and found their phone number but apparently they don't have customer service over the phone. Which makes me question why there is a phone number anyway, but I finally found out where to email to talk to someone about this and it got back that someone would respond to me in two to three days? After that I checked the reviews and realized I made a mistake ordering from wish, so I refunded my order. The website definitely doesn't have "fast shipping speeds" As they claim and you are better off ordering from a different website.

I used to love to shop Wish. What happened? Wish is no longer what it used to be. Just about everything I've ordered in the last few months has been wrong, or never received. U can't access customer service, U have to go thru an automated chat. Then they change the date every time I ask about your order. I have been in contact with them for months and I'm still waiting to get something done. "WISH" used to be great. Something happened over there. Be careful when ordering. I ordered according to the size chart & what I did receive was still wrong. To many things to write about in my review. Just be careful, and patient. Hopefully you will have better luck. I no longer shop WISH.

They offer quite a good amount of product, but most of them are overpriced for the quality and overall delivery time. And in the main dash there are always misleading and even vulgar pictures. That's why I seldom use wish any more and turn to some other apps e.g. shein, blidz and other apps that provide also affordable products (even cheaper for same products) with wide selections but also have at least some amount of quality control

Never received goods. Stonewalled by customer service (a misnomer), who never even read the emails and send out canned responses. No refund, since the refund "term" expired, yet they never sent goods to begin with! SCAM SCAM SCAM.

From when I loaded items into my cart to when it came to checkout the prices had increased, they also suddenly said one of the items is free I just need to pay the shipping, but they had just gone and doubled the shipping cost. What a joke, dishonest business

Their shipping used to be so good, not anymore, promised to be arriving such day, than it was changed to 2 weeks later when you don't receive your item. Not only one item but more. Guess I'd better not order anymore. Takes more than two months?

To bad, it would have been great if they really kept there word.

A NEW shop is opening soon called ----->> Gametricks.ca
Have a look at this place when it opens, promises to be a keeper with real prices and fast delivery!

Cant wait for this store to open!

The item I ordered from a picture was not the item I received. I received a very cheap and very inferior item. NOT HAPPY!

Never ever again! They will take money and lie to you. I
Spent $200.00 and got one thing.If they are hard up I may donate another large amount of money.

All the items I received I was happy with once they gave me the wrong size but trying to receive your order is a nightmare. If they could get it together they probably have a lot more business from me at least

Ordered dozens of products, the ones that ship from usa come fairly quick but most of the products with long shipping times don't come at all. It's really hit or miss. And the shipping is so long it's out of the return/warranty period so they keep your money

Be careful they show lower price but actually price is much more after shipping much expensive and shipping too late most products below standard. No cancellation allowed or Return policy too complicated

I have ordered several things from wish over the past year. Many get cancelled and refunded, which is not a problem at all. Of the ones that don't get cancelled, I'd say about 1/3 of my orders never arrive, and once it is past a month from your order date they will not refund you, not get in contact with the company, nothing. You are SOL and left with no product and no refund. Their customer service is an automated response that is a total joke.
Of the orders that do arrive most are cheap knockoffs of the photos shown on the site.
I give two stars because we did have one order that worked out well and was amazing quality and for the price. Also a couple others that worked out fairly well.
Overall this website definitely fulfills wishful thinking, prepare to be disappointed, it most likely IS too good to be true. And cross your fingers that you even get the product delivered to your door. Ever.

The price looks great but expect 4-8 weeks to receive it. Not worth the wait and they don' keep track of what's shipped and received

Wish.com did not give me the name of the last mile delivery company. The delivery man handled the delivery very badly and I don't know where to complain because I don't even know who the delivery company is. Because of that I'm not using Wish again and advising everyone against using it either.

So far I ordered twice from this site receive one item thus far took a month second item still waiting been 2 months the quality of product seems ok but not worth the 2 month waiting period.

Frankly speaking, it is a poor service. I do not understand why it is so popular. The items are cheap but low quality. Isn't it better to pay more but get a cool thing?

I recently placed an order with Wish. When submitting my order the system had changed the city and state that I put in. There was no way for me to go back to my order and change shipment info. Because the order had already went through.

I reached out to Wish concerning this matter and I was told that I was not going to be able to receive a refund or my items if the address was put in wrong. The thing is I put in everything right and when submitting the order the system changed the city and state info. I was told to contact the carrier.

I like WISH and shopping with them. I have purchased great things from WISH and received what I have ordered with no problem. This was the first time I have ever had a problem. The response I received from WISH after sharing this issue uninspired me to want to shop with them again. It made me think if another system error occured that I would not get my money back nor an attempt from WISH to send my products. Be careful when shopping with WISH. Make sure that you're system and their system is working properly. It could of been a system error on my part. I did purchase from a cell phone.

Ordered 2 times
A 3x shirt that should of been way larger than it needed to be but was a large labeled as a 3xl
Tried to explain this to customer service and well that was helpful like trying to run head first in to a brick wall
The other item was fine a cell phone holder
Still not worth it

I placed an order for five items. The shipping charge was $17 per item. I guess this is because each item is coming from a different supplier. All in all, it is not worth it. I did not place the order and slept better!

Will never order from wish again ordered on June 2 and it will be one month tomorrow and still haven't received my order. And none has been there to answer the phone.

Getting more and more discouraged from using the Wish app. So disappointed about so many things... I deleted the app for nearly a year. Although they made some good improvements a year ago, customer service deserves no stars. The way the app works itself, needs improvement and should be made priority... delivery time and contacting customer service has always been an issue.