Wise

I have been using WISE services for three years. Recently, I received a notification requiring me to update my personal information, and at the same time, transactions on my account were blocked.

For three weeks, I tried to resolve this issue but encountered only automated responses from customer support. During this period, I submitted nearly a dozen documents to WISE, including bank statements, paid bills, certificates, and copies of my passport—everything that could confirm my identity and residential address, which has remained unchanged throughout my years of using the service.

After WISE received and verified all my personal data, they effectively refused to unblock my account without providing a clear explanation. In the end, the company collected a maximum amount of my confidential information but refused to continue providing financial services to me.

I consider such actions highly unethical. WISE shows a blatant disregard for its customers by blocking access to their funds under the pretext of "data updates," forcing them to submit personal information, only to ultimately deny service. This raises a reasonable concern: how and for what purpose is this personal data being used if the service itself fails to fulfill its obligations?

Be cautious when using WISE—your account may be blocked without explanation, after they have collected all your personal information.

I have been using Wise for over two years as an Egyptian living in the UK, relying on them for all my financial transactions. However, out of the blue, Wise closed my account without any notice and froze all my funds, leaving me in financial distress. I had over £3,000 in my account, and instead of giving me immediate access to my own money, they told me I would have to wait 30 days for a refund!
To make matters worse, when I filed a complaint, they said they would respond in 15 days—which is completely unacceptable. Their lack of transparency and customer support left me broke and forced me to borrow money from friends, despite having more than enough in my Wise account.
This experience has been a nightmare, and I want to warn everyone—Wise is not a trustworthy platform. They can shut down your account at any time, without warning, and leave you stranded. If you rely on them for daily transactions, think twice! I regret choosing Wise over a traditional bank, and I strongly advise others to avoid them at all costs.
Wise is holding people's money hostage, and their customer service is a joke. This is not just bad business—it feels like a scam.
DO NOT TRUST WISE!

I have been using this company for few years to send money from Canada to Croatia. It was all good, no complaints, until about 6 months ago, when I attempted 3 transfers in span of few days. ALL of them were rejected with message that "recipient account is blocked or closed. I knew this was not true, I get in touch with wise customer service but they would keep repeating the same story and blaming the bank overseas. I than took a trip to Croatia and while I was there I personally went to bank there to check/verify that everything was in order. They checked and confirmed that everything is okay on their end…. Fast forward to end of last year, once again I tried sending money with Wise, and once again transfer did not go through. I gave up on wise and used company XE -to send money. Transfer was slower but it DID go through with NO issues. After that I contacted wise AGAIN, had to wait 1 HOUR before they answered the call. I explained everything again in details, sent them a PROOF that transfer with XE went through. However, they keep repeating same old FALSE story like PARROTS:: "account closed / account blocked". They REFUSE to take an ownership of the problem, refuse to fix it- but rather blame everyone else.
BIG disappointment, not professional, not good enough…

I ordered some things from China and one was not the right dimensions that were on the site The only payment they would accept was Wise so i used my credit card to fund it thinking it would give me some protection but it didn't. I was given details to return it and promised a refund of the bag and postage costs return to china from the UK i posted it through Royal
Mail international tracked and signed for on 13
October. It has been sitting in Shenzen customs since
23 October, waiting for the recipient to provide some paperwork which she obviously hasn't as it is still there. When I contact her im told to wait.
Ive read that some Chinese sellers don't bother to pick up the parcel from customs so they don't have to refund vou I reported this scam to Action fraud. Got a crime no and telephoned wise They said they would escalare it to try and get my money back

Do not use this app. This is the only financial institution that will block access to your card without properly reviewing their own policy! Their customer service is the worst and is in no way comparable to real banks like Chase or Wells Fargo.

They disabled my debit card because I informed them I gave it to my parents to use in Korea. Their policy clearly states that you can have authorized users, and the account holder will be fully responsible for all transactions. Knowing this, I approved my family to use the card.

Even after their agent made a mistake, there was no apology, and I was threatened with blocked communication or termination of my account. As soon as I found out this company can put a block on my account for letting my parents use my funds, I pulled all my money out. There is no need to threaten me about where I can keep my money or who I can allow to use it.

Wise is recently betraying people about they own money using their TLC. They just block your account keeping your money and it takes 60 working days to get it back. This I call criminal activities, thousands of people going through the same I am going through, costumer service is a chatbot so they basically don't care, be warned and tell my story as much as you can to other people to warn them as well

They closed my account without previous notice or explanation afterwards. It's been over 15 days and still no news about the money I had in the account. Obviously, I was not doing anything illegal or against their policies. I will start legal action soon.

I'm using Wise since 2013 I think. Company's name was TransferWise that time. I have sent money from UK to Hungary, it was much cheaper and faster than bank to bank I'm totally satisfied with there service.

Without valid reasons Wise closed our business and personal accounts. The result was that I could not access our accounts anymore and it took me more than 6 months and lots of emails to get the money from my balances back. Because I could/can not access the accounts I am not sure if they refunded me everything.

Their transfer fees are very competitive and often lower than any other provider, and they appear to offer the best exchange rates in real-time.
Transferring money directly to your US bank from a foreign country can cost thousands more. My bank's exchange rate (Chase) pays $0.02 less than the current exchange rate, which can add up to a substantial amount when transferring a large sum of foreign currency. I received my funds from Australia and held them in AUD in my Wise account until the exchange rate was acceptable. I then converted AUD to USD and transferred the funds to my bank for a small Wise transfer fee, saving me thousands of $.
New for 2024, Wise is offering 4.85% APY on USD, and they are also paying interest for currency held in euros and pounds. I'm very impressed with their services, their website, and how easy it is to navigate. I have not used their App yet, so I can't speak to the usability and performance.

Can you imagine what would happen to a company if it received noticed that in 4 days its debit cards would be de activated without any reason? But this is what Wise.com just did to all business accounts in the USA as per their notice of Oct 27,2023. Evidently they have some major problem with their previous US bank intermediary and the new intermediary would not transfer the debit cards. -- Recommend you pull all your money out of Wise to protest this, if you are a US business affected.

Use this link for joining and having a free card shipped to your address:

https://wise.com/invite/ahpn/matteot54

No scam, just a referral program :) thanks for using the link and you can create a personal one to be sent to friends and everyone for their chance of having a free card as well!

Long story short: Wise is supposed to refund me a transfer for an important amount of money, but they haven't done it and more than two months have passed since the moment I made the transfer.

The long story:

Not recommended! Risk of losing your money.

I have been quite satisfied until my account has been closed with quite much money on it. The customer support replied I didn't prove the origin of money, but despite the fact I send all my bank statements available, I'm still writing emails and nobody replies. Apart, the page refers to a set of infinite documents why an account can be closed, meaning "closed just because we wanted to". Already two weeks to go. They gave an email and simply ingore while the customer support was quite quick.

Not recommended.

If you are a freelancer, I would highly recommend this site. Much better than the crooks at payoneer, but they have stricter policies (which in the end is better for its users).

They have many verifications initially (which took time and were a drag) but once an account is verified, than it was a breeze. Their rates are one of the best and transfers are almost instant. Some countries are not yet supported (esp business payments) but they have a good support

Wise is not allowing my business account to make any transactions. We already sent the documents, now it's full of bugs, it doesn't say the account is locked and the support is saying they will tell someone to verify it... Meanwhile I have a lot of recurring payments that are getting rejected. Anyone has this problem? It's a great reminder that we can't rely on this digital companies... We don't have a lot of money in this account but now I will need to configure other credit cards all over again in and... How can I recover this money and make a formal complaint?

I have been a Wise customer for a very long time and never had any problems until today. They simply banned my account forever without the right to appeal, without the right to contact the customer support, because I bought cryptocurrency through P2P, and then asked them if it was allowed to do so and if it was not prohibited by their rules. This is the most hurtful and unfair reaction I have ever seen. The most unpleasant impression after such actions.