Wise

I've used Wise since 2018 (over 5 years) with only minor problems. Out of nowhere, they abruptly deactivated my account without explanation other than to say it's within their discretion to terminate NEW ACCOUNTS. HELLO, I've had this account for 5+ years with no issues on my part whatsoever. No accountability from this company, poor customer care and completely ridiculous. Over the years I've recommended their services to several people. But everyone I've recommended has complained and closed their accounts. I'm thinking about taking legal action. You can't treat Consumers that way!

Wise cancelled our account without notice after we received an unsolicited payment from a Russian citizen. It has been over a month, and our funds are still withheld. It could have killed our business.

They Block the accounts and or payment for a million of different and non sensical invented reasons (by their robots)

Account was blocked again and I have tried to resolve the problem but they answer like a robot writer Experience date: FEBRUARY 14,2024

Wise blocked my account and asked me for proof of address and income. I have a legally registered company and receive some payments from partners to my wise account. I have sent in the following documents that are not expired etc.: a photo of my ID, proof of address from my local bank, a Bank statement not older than 3 months, screenshots from partners with payments, an Invoice with the data they asked for. They still ask for documents. At this stage, I feel like being a called fraudster.

My electrician updated my breaker panel and received an exception letter from Excel for a variance before install. Now Sitewise is trying to tell me I need to move my new breaker panel. These people need to get their communication with Excel. Called sitewise 3 tires and every time I called the people that are supposed to help dont know what they talking about in the field.

My experience with support has been quite disappointing. Their response time is slow, their assistance is limited, and they are not particularly helpful. Even a straightforward issue like mine has been unresolved for over a week because they claim to need 5-7 business days to respond.

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After my fiasco trying to use Remitly for sending money to my family, I decided to try Wise. After the initial registration and getting my bearings in their interface, I was able to take their service for a test drive. I sent a small amount of money to someone in another country, where they received it in a different currency. Everything went smooth.
The Wise platform's interface is pretty clear and self-explanatory and their fee schedule is straightforward and the fees reasonable.
For my type of use (that is, simply sending money to another party) the platform does exactly what I needed.
The one "minus" is that they keep your money in their system for several hours for an unknown reason. I guess that's how most financial institutions operate.
Having done a few transfers to date, my overall experience with Wise has been "cautiously positive".

I have been a customer of Wise for several years. Today, I wanted to make a transfer of Euro 100 to my daughter's account in Germany, the same bank account to which I have transferred funds through Wise several times in the past 3-4 years. However, today, there was a screen notification stating "Sorry, funds can not be sent to this recipient". When i emailed Wise, I got a reply from a guy called Sourab stating that the transfer can not be made and no reason can be given.
I think Wise is avoiding small transfers and going into transferring big chunks of money the origin of which may be questionable. I am sure the diligent authorities in Singapore will take the required action.

The verifcation process took over 5 hours of my time. The software is complete rubbish. The customer support has no idea what is going on. I want to short this company all the way to zero. I really hope these krooks go out of business and take the entire staff with them. I would rather 8 weeks for a check then to ever deal with these chimpanzees again!

I will tell my story with Wise (unfortunately it will not be love story):

2of July 2022 - I started using Wise.

5th January 2023 - my account was blocked after I send all documents, that prove my source of funds (in my case it was my husband`s proofs of being Individual Entrepreneur and Tax Declaration, our certificate of marriage).

5th of January 2023 - I left an appeal, that was promised to be answered during 20 working days.

30 of March 2023 - no answer from Wise.

Wise blocked all my money (my and my family) - rather big amount and left us in bad situation as we are Ukrainians and had to leave our home.

Wise does not answer for almost 3 months now.

I warn everyone to be very careful about this "bank", they can be fraud as I am not sure if I have my money back as there is no answer for 3! Months already.

I do not recommend Wise for sure!

I'm a very patient and understanding person, but after 37 days, 4 emails, 1 in-app message, and 3 phone calls resulting in 2 escalations, my measly $75 transfer was *still* pending...until I canceled it moments ago. After that experience, why should I ever use Wise again?

I submitted all of the information that Wise asked for: name, address, verified my phone number, social security number, passport, verified my selfie, everything. All three customer service reps told me everything looked fine and normal (two of those reps escalated my transaction). Yet after 37 days of waiting, it still wasn't enough for Wise to complete the transfer.

See attached screenshot as evidence.

I had been using Wise on and off for about a year before things became RIDICULOUSLY complicated. One small transfer (150 EUR) took 3 weeks. Another 200 EUR transfer took 4. They keep refunding money to your account due to "financial regulations" which are never explained. The customer service is trained to send a list of responses no matter what your concern is.

It's like a black box. You try to send your money with no idea IF or WHEN it'll be transferred. And if by any chance you fail to provide a response to a question THEY ask within 2 days - WHOA! Threatened to cancel your account completely!

NEVER EVER using it again.

On 13th of April, I placed a payment from Estonia to HK, that Wise promised to deliver in one day. And indeed in their app it shows up as SUCCESSFULLY DELIVERED.
Yet, three weeks later I asked my supplier "where is the merch?".
Wise never delivered the money. Neither have they returned it.

Although I provide them valid legal documents they are asking for 2nd even 3rd document, that I clearly explain that I don't have it (They are asking for passport and not everyone in the world have to have a passport, it is an optional document). All in all they thinks my 5€ transfer is money laundering, it is so annoying

I'm currently living in South Korea but I don't have a bank account here so sometimes my foreign friends give me cash if they owe me money. However, not everyone carries cash here since money transfer (domestically) is very convenient until my friend recently shared Wise!

I've never used Wise before (US bank transfers like Zelle or Venmo/Paypal). My friend told me they recently rebranded/updated their look to a green style and that she uses this service between her Korean and US friends or other countries because sometimes Paypal charges fees etc~

I would say if you're skeptical send like half or whatever amount you're comfortable with first if you don't want to send a big bulk!

I recently had the unfortunate experience of having my Wise account summarily terminated without any valid explanation or recourse. After being a loyal customer for several years, I received an abrupt email notification out of the blue informing me that my account was being closed by Wise, formerly known as TransferWise.

To add insult to injury, the email provided no concrete reason for their unilateral decision. Despite my numerous attempts to reach out to their customer support for clarification, I was met with silence and indifference. It's appalling how a company can treat its customers with such disregard and disrespect, especially after years of patronage.

What's even more concerning is the complete lack of transparency and accountability in Wise's actions. They refuse to provide any explanation or avenue for appeal, leaving customers like myself feeling bewildered and cheated. It's clear that Wise operates with an alarming level of opacity, making it impossible for customers to trust them with their hard-earned money.

The cherry on top of this frustrating ordeal is the so-called "appeal process," which is nothing short of a farce. After waiting for two agonizing months, I was finally granted the opportunity to appeal their decision, only to have it summarily dismissed in less than a minute without any explanation whatsoever. This utter disregard for their customers' concerns is not only unacceptable but downright insulting.

In conclusion, I strongly advise anyone considering using Wise to think twice. Their arbitrary account closures, lack of transparency, and abysmal customer service paint a troubling picture of a company that cannot be trusted. Save yourself the headache and potential financial loss by steering clear of Wise. There are plenty of other reputable alternatives out there that actually value their customers and uphold basic principles of fairness and transparency.

I was able to maintain a business account with Wise for over 4 years and since it was user friendly i kept this only business banking account for all my customers in EU, US & UK, out of the blue suddenly i receive an email that account is about to get closed for absolutely no reason at all.

My advise be safe from e-wallets they steal your money & you have to go through an entire legal procedure to get back your full refunds typical example of frauds are Monzo, Wise & Paypal.

If 10 stars were possible, I would've given. Brilliant and excellent service. So far works nicely...Easy to use app and smooth transactions. Very happy with the service :)

This app is scary to use, let me tell you why. They deactivated my account for the first time 2 months ago from this date with my account having over 3,000 USD I couldn't access my money nor use it, it took them about a week and a half to reactivate it after numerous emails back and forth. I sent them my ID to verify myself even though I had already done that in the initial setup and they requested direct deposit slips as well. So about 3 days ago from today's date they deactivated my account again but this time I had roughly 14,000 USD and I couldn't use my money to purchase Christmas gifts for my kids so I called customer service and they couldn't help with much since they stated that it was not their department. They did say I can appeal the decision but it can take up to 30 days to resolve. How can they have the nerve to deactivate your account for no reason during the Christmas holidays? So instead I looked through their FAQs and read that I can request a refund to another bank account and that can take up to 10 business days so I put my pros and cons and decided to close the account and request a refund. I am still waiting for MY MONEY to be refunded. This is an awful and scary business knowing that they can just deactivate your account and hold your money hostage for no reason and without any warning or alerts. Even the customer service is uneducated and provides little to no help. Use this service at your discretion and heed my warning.