Wise

Wise do not have good customer service, and their responses to e-mails are extremely slow. It's frustrating that when I do receive emails, they seem to set us back rather than move us forward.

So I've been using Wise for a while now to transfer money from my U.S. bank account to family overseas and it's definitely made things simpler. The exchange rates are way better than my bank was offering and there aren't any hidden fees. Setting up transfers is pretty straightforward in the app and the money shows up in my recipient's account almost instantly.

But there are some issues. The currency conversion rates aren't always the best I've seen - they claim to give mid-market rates but I've found slightly better deals elsewhere sometimes. The mobile app could also be more intuitive and convenient. It takes a few too many clicks to log in, find past transfers, or view account history.

Overall though, I'd recommend Wise if you need to send money abroad often. It will likely save you a significant amount versus using your bank. And the customer service has been responsive the few times I've had to contact them for help. But there's definitely room for improvement on conversion rates, app functionality and adding more payment options.

So I'd give Wise like 4 out of 5 stars. A decent product but with notable shortcomings that Wise needs to address if they want to be the go-to solution for sending money globally. The foundations are there, they just need to fill in the gaps to make the experience truly seamless for users like me.

Wise promised same day interact transfer to Kenya. They accepted my transfer by Interac and DID NOT DELIVER OR ATTEMPT TO DELIVER TO KENYA

Instead they locked my Wise account without notice which prevented me from cancelleing the transfer.

Then it took me 10 days, and so many phone calls and emails that I lost count to recover my money.

Despite numerous subsequent email, messenger and phone call attempts they steadfastly refuse to explain their action

Worst customer service experience I have ever had, which is saying a lot from someone who deals regularly with Canadian banks and mobile communication providers

They advertise themselves as a "disrupter of the banking landscape". The only thing they disrupt really well is your ability to transact any business with your WISE bank account.

I have been a customer of Wise for several years. I'm trying to make a transfer since yesterday. It is an urgent matter. Today, I realized the transfer was paused because Wise was reviewing my documents. I wanted to make a transfer from Euros myself in aeds in UAE, to the same bank account to which I have transferred funds through Wise several times in the past. When I called customer Service - after being on hold more than 20 min- they just said what I can read my phone app... the transfer is paused because of them reviewing documents. They couldn't say what docs they were reviewing, what docs I should provide,NOTHING! Just that I must wait TWO DAYS for someone to email back to me.
This is an urgent trasnfer thatI didn't do though my regular bank beacuse it would take too long.
Now I'm stuck with this unreliable and inefficient people from WISE on top of the useless customer service.

My account, which has been active for over two years, was recently deactivated without any clear explanation. As a result, I find myself in a precarious situation with over 110,000+ euros held in the account. This sudden deactivation has had a significant impact on my business operations, causing substantial financial strain.

I have attempted to seek clarification and resolution by reaching out through emails, but regrettably, I have not received any responses. Furthermore, my inquiries to Customer Care have been met with the explanation that the matter is beyond their immediate control, and I am advised to wait.

The duration of this wait has now exceeded 61 days, and I am left with growing concerns about the uncertainty surrounding the reactivation of my account. I must express my apprehension about the potential long-term repercussions on my business if this situation persists. Is there a specific timeline for resolution, or am I expected to endure an indefinite wait?

I have also learned that a similar incident occurred with one of my acquaintances, involving a substantial amount of money. This pattern raises serious doubts about the security and reliability of the current procedures in place.

I kindly request your urgent attention to this matter and seek a swift resolution to reactivate my account. I believe that open communication and transparency are crucial in maintaining a positive relationship between clients and the institution.

Thank you for your prompt assistance, and I look forward to a speedy resolution.

After several years with this company and my account was locked with no reason given with everything in it. No closure statement have been provided not support bothers to respond to me. Once you are locked you do not have access to their support and contact is severely limited. Before my account was locked I was asked for proof of income. I have sent them German official employment contract, payslips my banks statements and small business registration certificate. After that they closed my account. Now I have no access to anything. Even something as simple as statements is not accessible nor it was emailed to me in they lock email. This is scary for anybody and surely a lesson that you should not trust such companies with your cash. Just bank with a bank that has actual customer service and one that you can visit to clarify issues when they arrise. Dont be fooled by their useless articles. Once you are locked ife is over. Bear in mind that they have 30days to respond to any quieries you may have with no guarantee of reply this is in theor terms. So think before you deposit any cash in account of these hecklers!

Fraudsters blocked the account and do not want to give back the money!, I condemn! God be your judge!

I am having to desperately write a review given their customer support system appears to function very much so like a Facebook. No one contacted me or attempted to resolve the issues I and my company are now facing. Interestingly once your accounts are blocked you have no access to them so you are unable to access their customer support system through the app and all of your information is no longer available. Allow me to share with you firstly what has happened to a legitimate US company transacting hundreds of thousands of dollars through WISE for over a year and a half. It must be noted that I also had a personal account along with some of the members of my family along with a business account US based and without any notice ALL my accounts were blocked on June the 5th 2022. It must be noted that prior to this sudden move from WISE we had obviously submitted all required documentation as we are fully compliant yet we have been given the run around for weeks. As previously mentioned, once they arbitrarily decided to block our accounts we had to chase them and figure out how to reach them. We tried calling and finally reached someone who assured us they would escalate the issue as he could not find the reason why the sudden blocks yet it has been over weeks and every day we are being given the run around. Please note that they also have blocked thousands of dollars from our business account, my personal and my family's. This is feeling and smelling like a crime and with no recourse from the law we are feeling helpless. I am now in contact with my in house legal counsel and we will begin investigating our legal options to remedy this tragic turn of events. The public needs to be aware that this can happen to them just as it has happened to us. We had our entire financial system for international wire transfers set up through direct deposit through their platform so needless to say this is costing our company money and could have crippled a small operation. I am appealing to the authorities and to the review boards of this financial institution for assistance. I am more than willing to provide my

Totally untrustworthy. I have used this company in the past to transfer funds. They have been slower than there claims, but it work. I attempted to transfer to a person I had transferred to again. Even though I had and existing account and transferred to the recipient before. I was directed to confirm to ACH debits made to my account after a delay of 2 days. I did that. Then after several more days I recieved a message that my funds were being refunded with no explaination. I called customer service and they said my money was being returned because they need a copy of my ID to confirm my idenity. I did that when I set up the account and made previous transfers! They said an email would have been sent asking for the ID. I was not sent an email and their rep confirmed that. Said they must have made a mistake, but they would still need ID and that an 'actual' person needed to review the ID and it would take a week! Now waiting 1-3 days to get my funds back. Sent a new transfer immediately VIA XE. Not hassle there. Didn't need to provide ID or do an ach confirmations to make a transfer.

This service sucks.
DO NOT USE IT.

I tried to send $100 to somebidy in UK, and they took my money & are holding it.
Says they need ID, which I uploaded next day.

I used Wise for the first time to transfer money to HKG in May 29,2023. However my money transfers was rejected ALL 5 times without any explanation. And then Wise closed my account without an explanation nor notification to allow me to transfer my money back to my own original home bank account. I have no way of logging into my Wise account since it was closed down by Wise. I had sent numerous emails and made calls to customer services and asked where is my money and I didn't get any updates to whereabouts my money is currently and no way of getting my money back to me. It is a FRAUDULENT company because I went to the local registered office and there is no physical office. This is a SCAM and a BOGUS company. DO NOT use their financial services because you wont see your money if they decided to pull the plug on your account. What they list in their website is utter rubbish and fraudulent. Today is June 29,2023 and I still haven't heard from Wise or received a refund of my money. BEWARE and warned.

Wise repeatedly suspended incoming transfers from my main clients in Germany for no reason. The apologetic customer service never answered my questions.
For the past five days, I've been attempting to resolve this issue by contacting customer service multiple times. However, like most customer service representatives, they only offer sympathetic phrases such as "I understand your frustration." The information I received from Wise is quite alarming. It appears that Wise utilizes artificial intelligence to identify suspicious or fraudulent transactions. Strangely enough, after five years of recurring transfers from my German client to my company in California, the system suddenly flagged something as suspicious. This is perplexing, as the transfers have always included a sequence of letters and numbers that serve as my client's accounting references. Despite my client's explanation of these references, the transfer and the associated funds vanished without a trace. When I inquired about the whereabouts of the money, the staff at Wise were unable to provide any answers. Subsequently, some technical individuals claiming to represent Wise contacted me, and we spent numerous hours attempting to rectify the issues with my account. Unfortunately, they were unsuccessful. At this point, it remains unclear whether the money is being returned to my client, returned to my account, or stuck in limbo. The staff at this supposedly remarkable bank have been unable to provide me with any information, and after five days, my money has yet to be returned, as is the case with my client. I have been calling Wise twice daily, explaining the situation to their customer service, but for five days, no one has been able to resolve my problem. When entrusting my finances to a financial institution, I expect a significantly higher level of service. This unprofessionalism raises serious concerns about the security and safety of my funds. Undoubtedly, this has been the most dreadful banking experience of my life, and I strongly caution others against using Wise. Considering the harm caused to my company and the strain on my relationship with my client, I am now pursuing legal action against Wise.

Scam. 100gbp transaction takes 3 months. What a scam. Using people's money for there own benefits...

I opened 4 different accounts with them and ordered the card. When i started asking questions, they deactivated my account! RUN and DO NOT EVEN TRY THIS WEBSITE! They're not even based in USA!

MY WORST EXPERIENCE WITH A COMPANY! THIEVES!

They mysteriously removed $875 from my account over a period of 3 months and I hadn't noticed. When I finally emailed and called in about it, they said they were closing my account because it was compromised and they are trying to keep my money safe. I am now unable to open an appeal and it has been 5 full working days since I escalated the concern to them.

When I call support, they are condescending and sound as though I woke them from their sleep! Such a joke!

Use another provider to transfer your money. Transferwise's senior team is a set of racist thieves!

EDIT: Now they have replied claiming to work with 100+ nationlities...GARBAGE. You work with people from DIFFERENT RACES and you TREAT THEM DIFFERENTLY. You treat some with respect and have total disregard for others.

A representative replied to me arguing that they were not able to confirm account compromise and would not be able to return my money, then told me I could try opening an appeal. THEY SENT ME A LINK THAT TAKES ME IN A LOOP!

I WILL CONTINUE TO WRITE REVIEWS ON EVERY AVAILABLE PLATFORM I FIND SO MANY OTHER PEOPLE CAN KNOW ABOUT YOUR COMPANY AND THE SHADY TACTICS YOU USE TO STEAL HARD-EARNED MONEY.

You may have stolen $875 from me, but you will lose millions in profit by the time I am done with you. I work long, hard hours to make $875 and it was unfairly taken away from me. I will stop at nothing to share my experience with others.

Wise's verification process seems shady to me. First, they wanted a picture of me with my passport, then connected our bank account, and only then said they needed more information and requested our company formation docs, and then, after we were "approved" and sent our money to our new consultant, they changed their mind and said they couldn't verify me because our product name and company name are different (most companies have different product names than the name of their company). They said our company name wasn't on our website (which isn't true). And cancelled our first payment. So I sent how our company name is on our website, and they "approved" me again, but when I went to send money to our consultant again, they wanted a picture of me holding my driver's license. I was going to do that, though annoyed since they already have me with my passport, just to get the money to our consultant, but the enable camera button didn't work and that was it for me. Seemed to be too much personal information about me and not so much about protecting me or my company's money - they easily and quickly connected right to my bank (they didn't need me to verify I owned that). Just started to feel like they were about getting lots of information and then flipping on me twice about being verified. When I sent an email explaining what happened and that I just wanted them to delete my account - they did quickly and kind of happily it seemed with lots of exclamation points and nicely signed from the "The Wise Team!" They don't seem to care about the customer and have no problem removing me as a customer and seemed to make me feel bad about even being one. I hope they do refund the $1,500 I attempted to send the first time like they said they were going to, including the fees they charged. We'll see. Anyway, thought I would share they are not a good (and possibly safe) company to do business with in my opinion.