Good morning,
I am shocked that the way Wise.com made me waste time on 2 commercial disputes. Almost waited 2 months in the vacuum to send information and documents unnecessarily. Payment provider that does not comply with European directives. Indeed my Wise account was deactivated following a transfer, I claimed the remaining funds on a bank account without problem, and I encountered a problem with a Merchant on 2 transactions a few weeks later. I ask the card services to initiate a back charge procedure to return my funds following a difference with a Merchant (defectueux products + returns), something they agree to analyze despite the deactivation of the account. The litigation department asks me for a lot of information and documents to sign for several days. They decide to send a first complaint *******310) to VISA for the first transaction (the most expensive) and have still not finished processing the 2nd dispute *******925) despite the fact that I send the same information several times, 2-3 weeks later I am informed that the information of the second transaction has been transmitted. On March 28 I receive a response for my dispute *******310) I am informed that the merchant has refused my request, I analyze the answer of the merchant and the document addresses no answer to my claim which gives me the right to arbitrate this dispute. I answer them with more information the same day and several times from their contact form. (WARNING! THE WORST in all this is that they themselves inform me that the merchant's document does not respond at all to my claim and they themselves propose arbitration.) The information is sent to the map team. I wait until today 03/04/2024 or I receive a message from "Lolita" which informs me that they can no longer follow up on my dispute.
QUOTE: "[Based on our findings, past results of similar disputes and in accordance with our client agreement, we are unable to escalate the case.] "IT'S PATHETIC ON THEIR PART. IT JUST DOESN'T MAKE SENSE. They open a dispute, make you wait almost 2 months to leave you an answer like that. They did not transfer my arbitration request! What a SHAME seriously. You do not know how my mental health was impacted following this email. I was frustrated to receive such an inconsistent answer. The worst thing is that a bug prevents me from responding to their emails because they consider me a spam. I was forced to go through the form. I let you imagine the waste of time. Why did you launch a dispute to finally tell me: NO. This is clearly THE BIGGEST JOKE I've ever seen. Over 4,000 euros for a merchant who doesn't deserve it. I don't have anything in my hands now. No laws, banking guidelines that are respected. I clearly did not subscribe to this by creating an account at Wise. KAMIL ZIELINSKI

For about 3 months (October 23rd, 2023) I have been waiting for a refund of 40,000 CHF from the company Wise (UK), which I transferred to Wise from my Turkish Akbank account in Istanbul on October 17th, 2023, so that Wise can transfer the 40,000 CHF to my CHF Wise account and deposit there. The deposit was made with SWIFT from my bank (Akbank) via Credit Suisse Switzerland (Mittelbank) to JPMorgan

On October 19th, 2023, Wise received the amount of 40,000 CHF, but apparently could not allocate the money to my account and on October 23rd, 2023, instructed their bank JP Morgan (Switzerland) to send the money back to my Akbank account via SWIFT.

Wise has sent me the SWIFT transfer and according to that the repayment was made with SWIFT via Credit Suisse and should have arrived in my account in Turkey. Unfortunately, the money has not arrived in my bank account as of today, January 19,2024, and I have been in email communication with Wise for 1 1/2 months about the whereabouts of my 40,000 CHF. Wise refers to the SWIFT transaction from the partner bank JP Morgan and states that they have arranged the repayment, and that the money is no longer with Wise. The money was also forwarded by JP Morgan to Credit Suisse with the instruction to transfer the 40,000 CHF to my Akbank account. This means that the money would no longer be at the partner bank JP Morgan.

Since I and my bank in Turkey never received the money, and my Akbank as the recipient bank cannot place a tracking/search order for the 40,000 CHF, I sent Wise several emails asking and instructing them to inform their partner bank JP Morgan to do the tracking and to contact Credit Suisse in writing to clarify where my money has gone. For reasons I don't understand, this was never done correctly or completely, or was not passed on correctly or completely by Wise to JP Morgan, and to this day I still have no knowledge of the whereabouts of my money and where it is currently located and why it was never given to me was transferred.
So this situation shows clearly, that Wise does not care about customers money (CHF *******) and refunds and shows not the necessary dedication to help and support the customers to receive their money back in a timely manner. But they delay customers with several email correspondences, which does not solve the problem at all. They financial teams of Wise do not do their job and correspond with their partner bank JP Morgan to track/search money and refunds, if the customer does not receive his refund.
So at the end, Wise has " Lost" my refund and has no clue, about the whereabouts of my ******* CHF and of course Wise also does not care about all the financial loses i have (Interests, etc.) for the last 3 months. So i can just advise everybody, not to use Wise services at all but avoid them.

They deactivated my account for no reason and asked me for personal information, including my IBAN number. I had over 4000 euro on my account. I called customer support, but they refused to give out any information regarding why my account was closed and said the problem was under investigation. After 2 weeks I filed a complaint against them with the UK Financial Ombudsman. They forced Wise to send me the money. But it took 2 months.
If this happened to you, know that you will never get your money back without a complaint. I am a financial auditor. I deal with fraud as part of my job. What they do is a very common strategy used by individuals who specialise in scams, where they rely on the authorities' incompetence to rob you blind. They were thought by professionals how to pull this off. If you are outside the EU or USA you will never ever see your money back because it's very hard for your authorities to intervene without going through court. If you are from the EU or USA, it will depend on the experience of the person who handles your complaint. Again, this is organized crime wrapped around a faulty judicial system exploited by professionals. They bet (just like gambling) on the fact you will not go to court and this is how they keep doing it.
They keep their EU accounts in Germany and I am sorry I went to the Ombudsman instead of suing them there. The authorities there would've wrecked them. People go to jail for less.
Their customer support is not stupid and their procedures aren't complicated. IT'S A SCHEME!

It works like this: All customers' internal IBANs are in fact registered to Wise. So, the customers actually keep their funds in Wise's bank accounts. This money earns interest for Wise ONLY because they are an e-money company (in EU) / money business (in USA and Canada) and such companies aren't legally allowed to pay interest to their customers, therefore keep it all to themselves. This is why they have these so called procedures to keep your money with them for as long as possible. They do not give their customers a reason for the delay to prolong the hold, thus forcing their customers to eventually address the authorities. This procedure takes at least 30 days and that is why Wise says they will respond to the customer in 60 days. They assume the worst case scenario where the customer writes to the authorities almost immediate, after which they give the money back and get away clean. Some customers are more gullable and they keep their money for longer. If the customer does not address the authorities eventually, loses the money. In EU, after 3 years the customer loses the right to go to court.

Wise has some shady lawyers.

STAY AWAY