website thubmnail of Wirex
How would you rate Wirex?
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GB
1 review
0 helpful votes
Follow Soufian g.
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Dont use
May 6, 2024

Wirex is a scamming Web3 wallet. There financial institute knows nothing about their 'refunds' im still waiting for longer then 16 months on my remaining funds after the closure of my account. Their a lawsuit has been filed against Pavel Matveev, Dmitry Lazarichev, Georgy Sokolov, Rajiv Sainani & Wirex limited in the
Netherlands. Also there official adress is in Croatia and not in UK. They never edited this. But all the wires are starting to come together. Be careful when using wirex. Small amounts can't hurt, but I don't recommend large investments! They also closed the ticket and close all new ones. They banned me from discord on 3 different accounts. The app tells me i get notitfied myself but 18 months further and still didnt receive my 3eth.

Date of experience: May 6, 2024
Luxembourg
1 review
0 helpful votes
Follow Jean-Paul S.
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Liquidate your WIREX account quickly.
If you have a WIREX account, now is the time to liquidate it. On Wednesday, April 20, I executed a trade when I received a message that the volume of the trade had exceeded my account, verification was in order. A few sour clicks later I received all the requested information and received a new message telling me that the verification took 20 minutes. Today is 6 days later and my account is still locked. The support immensely answered me that they could not help me and that I had to wait a few hours. I have more or less 8000 EUR in my account and I have no means of payment because it was blocked by an agent who gave no explanation.

Date of experience: May 25, 2021
Poland
1 review
0 helpful votes
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Horrible customer support, nonstop scammy tactics to encourage users to use the platform, while ripping them off. It's so unprofessional and disappointing. Fortunately, I find out how to get my money back through the help of Gavibrenaid recovery, I detail everything to Gavibrenaid. Com and my money was refund.

Date of experience: April 29, 2022
Netherlands
2 reviews
5 helpful votes
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WITHOLD FUNDS
July 29, 2022

I lost $50k to this company all my life savings which i was disorganized both physically and mentally until I got a help from this company Skyline-recovery, come visit them if you're in the same situation They're a life saver.

Date of experience: July 29, 2022
Netherlands
1 review
0 helpful votes
Follow School T.
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They arr thieves people they are thieves. There are thousand of people still yet to get their money. They steal from clients funding indirectly and set it up as a charge. DO NOT TRADE OR EXCHANGE CURRENCY WITH THEM! It is all a lie. Once you send the crypto to a different wallet it never gets out. Gets stuck or something of that sort. You see the money was sent but you can never take it. Refrain from sending your documents for verification they use that to collect information from clients and send them to ponzi scheme companies that do not exist next you start getting calls from people asking your interest in crypto. And from some reason they are still regulated by FCA which makes them thieves also. If you are about to open an account take a minute to pause and look for some other app. DO NOT!

Date of experience: May 22, 2023
Nepal
27 reviews
188 helpful votes
Follow Mass S.
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Wirex, currently, from my perspective, is one of the best wallets right now. It supports most of the countries than other wallets.

Pros:
1. More countries supported.
2. Fast transaction than ever.
3. Transaction fees are minimum
4. Verification was quick.
5. Support is responsive!

Cons:
1. Card support was halted, and it's taking too much time to be available again.

Date of experience: April 10, 2018
Utah
6 reviews
12 helpful votes
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Not happy
June 7, 2017

I've been satisfied with their services for a long time: fast transactions, user friendly mobile app, reasonable fees. But after they upgraded to the version 2.0 I'm not really happy with them. Now I can wait for the transaction for days and now I don't know how they count fees anymore. And the exchange rate is still a mystery to me (it depends on the amount you want to exchange). Anyway I'm still using Wirex but don't trust big sums.

Date of experience: June 7, 2017
New Jersey
1 review
0 helpful votes
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Recapture! Online helped me gain complete access to everything on my cheating spouse phone and i was able to track his location and see his whereabouts reflect right on my phone. Safe to say you remotely hold his phone on your palms

Date of experience: June 28, 2022
Czechia
1 review
0 helpful votes
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Happy end
May 12, 2022
Updated review

It took a while and lot of agrevation, emails and frustrations, but it got sorted outand funds BTC got transfered to the dorect destination. I feel a bit sorry for Wirex, it looks like they are under staffed or something, and everything they build in the past seems to take few hits and losing reputation. Binance is taking over!

Date of experience: May 12, 2022

Money black hole & SCAM
May 7, 2022
Previous review

It's obviously scam. Just read all the reviews, it's speaks for it self. I trnsfer money from my bank to my wirex account and I can see it, but that's all. I can't access them or even used them to purchase BTC. Trying to reach support for last two weeks, but didn't get any answer.

I have no idea what can I do. Obviously wirex don't care about the clients. Question I have is: how come any corporation with so many complains can operate with out any punity? What can be done, beside writing negative reviews all over the net. It clear that the company is a scam and it should be dealt as such by police or?

Date of experience: May 7, 2022
GB
1 review
1 helpful vote
Follow Quentin O.
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I'd been a loyal customer of Wirex for years,had a good amount invested with them.Suddenly I got an email stating they were going to terminate/close my account and when I asked they could not even give me a reason. Do not waste your time with Wirex,there are far better options out there. Wirex is a disgraceful company and their customer service is legendary for being the worst in the industry. I would never recommend them to anyone and I am so sorry I ever decided to be a part of their investment portfolio. As a previous customer I have nothing good to say about them and I would avoid them like a plague. I'm ashamed to have led so many people to Wirex, but after what Wirex has done I told every single one of them and its a lot of people trust me. THANKFULLY EVERY SINGLE ONE OF THEM ARE GOING TO REMOVE THEIR FUNDS AND CLOSE THEIR WIREX ACCOUNTS TO OPEN AND INVEST ELSEWHERE. I HAVE NOTHING GOOD TO SAY ABOUT WIREX AND I REALLY HOPE THEY GO BANKRUPT. IF THEY COULD DO THIS TO ME, A PREVIOUS LOYAL CUSTOMER THEN THEY CAN DO IT TO YOU. THEY HAVE MADE AN ENEMY OUT OF ME AND I WILL LET AS MANY PEOPLE AS I CAN KNOW ABOUT AVOIDING THEM. ALL MY FUNDS I INVESTED CAME FROM MY JOB. AFTER PAYING TAXES WHAT WAS LEFT WAS INVESTED INTO CRYPTO. SO THERE WAS ABSOLUTELY NOTHING FISHY OR DODGY ABOUT MY BUSINESS. MY ADVISE IS JUST AVOID THEM AT ALL COSTS

Date of experience: January 27, 2024
Australia
1 review
1 helpful vote
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The service here is HORRIFIC! I have set up a Wirex account with delays and difficulties, got a password to log in, but was not able to log in at all. Error message keeps referring back to customer service with who I have TRIED to liaise but every time I get a response which takes several days to respond and other times over a week, they keep sending me the same message as in what seems to be the issue and that a picture would be helpful which I have SENT to them several times! I cant get into my own account and cannot proceed with the business I need to conduct as I am STILL waiting for someone to actually DO something about my account! This is RIDICULOUS! Not Happy would be an Understatement!

Date of experience: October 19, 2020
Spain
3 reviews
0 helpful votes
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WIREX FRAUD ENTITY: "Regarding the entity identified in your query, 'WIREX Digital d.o.o.': no entity with that name is registered in the CNMV records, so it would not be authorized to carry out the mentioned reserved activities in your territory.
We need to complain now to OAM (Organismo Agenti e Mediatori). Wirex Digital Service s.r.l., is since today registered as a Virtual Asset Service Provider (VASP) at the no. PSV108, of the register kept by the OAM (Organismo Agenti e Mediatori)

Date of experience: January 3, 2024
Australia
1 review
1 helpful vote
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Withholding Refund
December 23, 2021

Firstly, I'm upset that there's not a rating below 1 star, this implies they've done something right.

I paid for flights 3rd February 2020 and they were refunded due to circumstances. The vendor refunded onto an expired card. I got in touch with "Contis" who handle transfers for funds on expired cards.

Contis paid the money to Wirex on 1st November 2021.

The only contact is through the chat and the response is "we're looking into it and somebody will email you."

This process between Contis and Wirex is almost coming up to 2 years. Getting a refund should not take logging a case with the Ombudsman. Wondering if I'm ever getting my money back.

There are plenty of other companies out there that do crypto cards that are MUCH easier to deal with. Save yourself the anxiety and stress and AVOID Wirex!

Since writing this review, amazingly I was refunded the next day. Maybe it was just coincidence... oh yeah, my account is still under review (3rd time since becoming a member) and inoperable. Waiting for approval now before I can actually access my money. But at least it's reflecting on the card.

That's a bloody miracle in itself.

Date of experience: December 23, 2021
Norway
1 review
0 helpful votes
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Scam
December 22, 2023

I have had a wirex account. Used the card, transfered crypto back and forward. With No problem at all. And then I did something wrong. I didnt put my destination tag. Ok, that was my fault. Then I contacted wirex, trough a ticket. No response in over a month. I wrote several times. Then I wrote to them at X. And they finale answered. They promised to fix it. Then nothing happend. I got the messege. Not to worried, and I would get my fund. Now I understand that they took it. Because to solve this, problem and use over to months. Now they stoped replying me. And no, XRP. I got screenshot of everything. To bad it is like this. Card was greate. But to get help from qustomer suport. It is terrible and a nightmare. Now there is no communication no money. Then I desided to close my account. If they want they can transfer it to my wallet i sent it from. But I doubt it. My adviser is. STAY AWAY!

Date of experience: December 22, 2023
AE
1 review
0 helpful votes
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They locked my account on 25th of Janaury 2021, i received a sepa transfer on the 26th of january 2021, they claim they never received it while my payment processor confirmed it was never returned to them and they failed to recall it through sepa network. Now over 2 years and the account is blocked and my 23K euros are lost, they refuse to trace it and blame their banking partner AS LHV PANK. RIPOFF, never deal with them, you will regret it

Date of experience: February 11, 2023
France
1 review
0 helpful votes
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..
September 15, 2023

Sinds Iobit online shop haar financien uitbesteed aan 2Checkout is het gewoon een
Puinhoop! Voorheen heb ik altijd zaken gedaan met Iobit oneline shop en dit liep
Gesmeerd. My problem (of milder gezegd hun problem) is now:
Read the ADVACED SYSTEM CARE 1 year for 3 pc's probeerden zij via
Mijn bank het bedrag van €29,95 zonder mijn toestemming te incasseren hetgeen ik niet
Toeliet.Wat zeer opmerkelijk is, dat Iobit op hun website een goedkopere aanbieding *
Van Advanced system care aan de man brengt t.w.v €15,69 (geincaseerd door 2co.com
2Checkout) deze aanbieding heb ik genomen, geinstalleerd en geactiveerd probleemloos!
My license is geldig tot 2024-03-06 ware het niet dat zij dit (zonder betaling)
Verlengd hebben tot 2025-03-06 (en zonder toestemming)
Tot slot dit: 2checkout wordt of is al vervangen door Verifone hetgeen ook niet veel soeps
Beloofd (zoals ik hun review heb gelezen)

Date of experience: September 15, 2023
California
4 reviews
0 helpful votes
Follow Maik S.
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Unfortunately, this story never ends. My funds have been blocked at Wirex since the beginning of November. My account was closed at the end of December and to date I have not received a cent of my money back. Replies to my messages only come about every two weeks. I received confirmation of the payment at the beginning of January, but as I said, nothing has arrived to date. I recently made a breakthrough in my recovery after reporting her to an agency that actually gets the job done. My loss and withdrawal issues were resolved and my money was refunded. My email address is in my profile. Write to me, I am ready to give you helpful tips about my procedures.

Date of experience: February 4, 2025

Overview

Wirex has a rating of 1.5 stars from 39 reviews, indicating that most customers are generally dissatisfied with their purchases. Wirex ranks 168th among Payment Processing sites.

service
21
value
20
quality
21