Shivi has been extremely helpful And professional while handing And resolving my query, thank you so much shivi for making it clear
Customer care is good. Thanks Shalini.
I order the birthday cake it was good and Looking forward to get the service again
Thankyou Shilpa for guiding me. Your response to my message was very helpful. Found it very useful. Looking forward for more purchases.
Ordered cake for my wife bday and winni has delivered the best. I would recommend you to use winni for ordering gifts.
Ankita is a good representative, she sorted my query within one minute. Over customer service is also way good. Keep it up
Was pleasantly surprised to see the combo offer of cakes with flowers and chocolates and othres. Kudos. Keep innovating with new ideas.
It's a pretty great website with a lot of choices of cakes in all different flavors, the delivery is always on time.
Manisha exactly helped me with the order and she gave me the correct information this site is very good for cake delivery
Thank for prompt response
Next I wish to include some gift items also
Ankita thanks for your support in follow up
Amazing service, order delivered on time, got nice support from Kayra over chat. All over very good service, you made my day.
Cake quality and delivery is good. Kayra is very helpful as an assistant. Thank you Winni for making it special and memorable
I have submitted order on a wrong date by mistake. Ms. Ankita helped in a very mean time to update the order.
I am very happy with the service like the chocolate cake very much use this website service again on time delivery.
Thanks a lot for this beautiful cake and the lovely candles, AND, the handwritten note. Keep up the good work. Cheers!
Nikita from the support team helped me in detail for the delivery information. Great help and thanks for the prompt response
Flowers can be of some good collection colours are not so pretty. Greeting card is good, Teddy bear is also good.
Helped to plan the cake the way I wanted. Very good customer support. Gives the best answers as fast as possible
The service was very nice and the delivery time was proper. I would suggest this site to my friends and family.
Overview
The overall reputation of the company is significantly marred by consistent customer dissatisfaction, primarily stemming from poor product quality and unreliable service. Customers frequently report receiving damaged or incorrect items, with many expressing frustration over unresponsive and unhelpful customer service. Common complaints include delivery delays and misleading order statuses, leading to a perception of fraudulent practices. While some customers acknowledge the variety of products offered, the overwhelming sentiment reflects a lack of trust and a recommendation to avoid the service due to repeated negative experiences. This highlights a critical need for the company to enhance its customer support and product reliability.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members