DO NOT ORDER FROM WINNI
I ordered the cake and mug for birthday. My order number was **************. The delivery time was 9 Am to 3 PM. I asked the status of the order at 3.29 PM and has been confirmed by the executive that due to the rain the order has been delayed. However, at that time there was no rain. The rain stopped as around 2 PM. I called again at 5 PM and the executive who picked the call was talking very rudely and the behavior was very unprofessional. He said we are taking the complaint and by ordering I m not doing any favor to him. He disconnected the call. After that I have tried to call again and did more than 200 calls, but the moment I called the call got disconnected that means I have been blocked.
This is the service of WINNI when a client calls to know the status you people blocked him. I called again from different number then it has been picked by ROHIT SHARMA. He was also not worried that the client does not receive the order and repeated the same line " due to rain the order got delayed". This is amazing the rain stopped at 2 and at around 6 PM they are saying the same. When I asked to talk to the manager he said there is no manager. He said sorry and I can do what ever I wanted to do.
I am going to the consumer court for the harassment and will ask for the compensation
Big online fraud refund not giving since last 20 days I am following up, every day 1 or 2 days and it never ends
Had a few doubts regarding a Cake. Angelina Fernandes was of so much help listening and got me what i wanted exactly. Thank You
Believe me winni is worth One star. Now experience goes like this.
Although I had been using Winni services for over 3 years. But this time I had 360° Terrible experience.
Few nuggets are below:
Occassion Diwali - 14 Nov 20 much awaited festival of year.
Order date - 11 Nov 20 at 1 pm
Assured Delivery date shown - 14 Nov
On 11 Nov at 8Pm they updated via email to me as order out for delivery. I was very elated to know this.
But order not delivered till 13 Nov 11AM.
Contacted customer service but it was Terrible care given. They have no update where is my order? Why getting delayed?
Checked POD Myself - It shows packet originated from Chandigarh, sent to delhi, then Gurgaon, and lying there. Screenshot attached here with.
Written mail to director Chander Pal but
No response yet and they have No escalation matrix.
No genuine resolution, purely harrasment to customer on this occasion of Diwali.
Very bad experience overall guys don't use their services, it's a gang of unprofessional people.
Great app. Product was same displayed. Order delivered within time limit. I would recommend it over other gift delivery apps which i have used..
I had a order from winni website really appreciate it very much helpful for me thanks for your support team I'm happy to help
Amazing response from Angelina Fernandes and quickly helped to change delivery order date and time as per request. Thanks again for helping customers
I order the product and it will deliver within 3 hrs. Its really appreciable the punctuality of delivery boy, customer service, workshop etc.
Had very good experience with Winni... Website easy to access and looks fantastic...
I will recommend friends & family to go for this.
Ordering and customer support is good.
Yet to see delivery on time and other stuff. Will post my reviews once product got delivered
Its simply amazing. Thank you so much. I am able to get what i want here for gifting.
Website user response is awesome.
Just love this service. Never let you down and customer service is really helpful. I recommend trusting these guys. They are fantastic.
Chat option is really helpful. Got quick response from live support, I would highly recommend to use the services from Winni.
Thanks
The assistance from the customer support was extremely awesome
But as a company you need to be more specific in time slot
Very nice service and good quality product. I ordered cake on short notice but they manage to delivery on time. Thank u
5 star's for Aisha she was really helpful and guided me through the process very nicely. Deserves a A star rating!
Cheers!
Ordered flowers for 1000 rs and lost the money. There are no support agents and nobody cares to answer mails. Absolute scam!
I got so many gift ideas from these site. They give deliveries within given time with the utmost quality of the products.
Helpful staff and a variety to choose.
Ordered for the first time, but satisfied with the help given by support team.
Nice Service and great customer support. Delivery is on time and good coordination... I do suggest this to my friends also
Overview
The overall reputation of the company is significantly marred by consistent customer dissatisfaction, primarily stemming from poor product quality and unreliable service. Customers frequently report receiving damaged or incorrect items, with many expressing frustration over unresponsive and unhelpful customer service. Common complaints include delivery delays and misleading order statuses, leading to a perception of fraudulent practices. While some customers acknowledge the variety of products offered, the overwhelming sentiment reflects a lack of trust and a recommendation to avoid the service due to repeated negative experiences. This highlights a critical need for the company to enhance its customer support and product reliability.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members