Nandita. U r doing ur job above all. All of my problems are sorted out by ur assistance. She was giving the answers within the seconds. No waiting at all.
Timely delivery and wonderful service... Awesomeeeee experience with winni, It was my first order with winni and got more than what I expected... looking forward for more... great job team
It is really good you should try this to send gifts and cake even you and confusions regarding the delivery you can just chat with Shivani helped me. Thank you
Niharnikka was very supportive and very helpful while giving all answers of my questions, Very good experience with this site. Looking to continue more years. All an over nice experience...
Nice job - team Winni. Awesome experience. Good range of cakes and gifts at reasonable rates. And thanks Ms. Ankita for your extended support for finalizing the right cake and gifts.
I have ordered for cake and I have modified my order with help of customer service, Its really helpful.
Amazing delivery on the time thanks alot winni for great service
Very nice Services, flowers and cake combos really great. Thank you! Ananya. I liked the services very much and would recommend everyone to go with Winni
The cake was awesome and delicious! I am definitely going to order again And customer service is very quick and helpful, Appreciate to simran for support!
The $#*!tiest service I have ever found, the number given on website is invalid, customer support is stupid, poor service, I would never suggest anyone to buy anything from them.
Wonderful products. Communication and shipping were outstanding! Great customer service! Fabulous experience with winni.com. I highly recommend it. Thanks.
It was very good experience with Winni. In. Communication and shipping were outstanding! Great customer support. Thanks for such a nice service. Highly recommend!
Very bad service and customer care is useless. Please don't use this site. Nobody interacts or responds to your concerns in the current time of covid.
Wrost product and service. Name writen on cake is messy and custom msg written by hand.
Test quality also very very worst.
Suggest not to go for this site else u can prefer wormoven or freshandpetal
Incredible website with a huge variety of cakes anf flowers... experienced excelletent services in terms of quality and timely delivery. Thanks to Amita
I have ordered a cake for a midnight birthday celebration. But the time schedule was bit confused on the Website as soon I realized it I tried to cancel my order a day before through the help desk someone attended me but after reading my cancel request nobody responded so then I send an email 12 hrs before my order then I got a reply I can't cancel my I can only change the schedule. That reply was really made me unhappy because in Winnie's cancellation policy it is clearly mentioned we can cancel any orders either 24hrs or 12 hrs time. I argued about it requested for my refund and the reply was Keep getting delayed this made my time loss and I didn't get any clear answer for this from anyone. Finally cake arrived even the cake was not worth the price I ordered a 1000 rs worth cake of 500gm but the quality was too bad. I am really sad about this awful service from winni. In. This was my first attempt with winni. So as this will be the last as well. Very poor quality and bad customer service. I really feels like I lost my money. I never ever recommend winni to anybody. I am so sorry about to say these but this is my feelings towards winni's service.
Truly impressed, It was beautiful dealing with you. My mom loved it, hope to deal again very soon. Very good service. Thanks to Simran ma'am for assiting me! :)
In staff Shalini was the member who was so helpful, and provide me all necessary information which I was looking for. Rate of all the gifts was also good not too much expensive.
The review is about the support person Shalini, this is the first time I am ordering with winni, had reservations no to go ahead, after the clarifications, made my work easier. Thanks Shalini
winni.in online service is complete fraud. Never ever order anything from this website you will end up losing your Money and time. I placed an Order ( Order ID **************) on 14th Feb 2021 and it was not delivered on 14th Feb and it was not delivered next day 15th Feb. 2021 as well and i received the confirmation email for successful delivery without getting any delivery from them.
I raised the complaint, I sent them email on info at winni.in, I tried calling on their fake number *******510 given on their website. Nothing happened. Every time you call on this number it will always be busy even 12:30 AM midnight.
They don't even deserve for one star rating. There is no choice of giving zero rating here on google review otherwise i would have given zero rating.
I know for sure even if winni's customer service read this message nothing will happen because they don't care for their customer.
I am writing this message for the people who suffer after they place the order... so don't even place any order from winni.
Placed order for rakhi, raksha bandhan cake and cadbury celebrations.
Cake - the cake was marked 749/- on their website, which was relevant for Rakhi(with image of sister tying rakhi to bro). I had no intention of buying a cake, just because I saw that I ordered.
Rakhi - scanned thru the website multiple times and chose one with rudraksha design.
And chocolates - chose cadbury celebration.
Overall 2597/- was the bill.
Now comes the horror - They delivered completely different stuff - the cake was a plain one and listed on their website for 499/-, the rakhi was completely different one. The chocolate was completely different.
I tried reaching through their unreliable customer care phone number - which is never answered.
Their live chat is a joke. As soon as I say, have an issue. I get 0 response. It is absolute ZERO. I waited for 30 mins to see, atleast an apology will come. But nothing
And their email support - i put forward my concern, they say it may have slightly varied. We will give you 50 rs. For what? To keep quite? So that i dont raise my concern?
You would rather not surprise any one than getting surprised like this with their ethics.
Horrible..
Overview
The overall reputation of the company is significantly marred by consistent customer dissatisfaction, primarily stemming from poor product quality and unreliable service. Customers frequently report receiving damaged or incorrect items, with many expressing frustration over unresponsive and unhelpful customer service. Common complaints include delivery delays and misleading order statuses, leading to a perception of fraudulent practices. While some customers acknowledge the variety of products offered, the overwhelming sentiment reflects a lack of trust and a recommendation to avoid the service due to repeated negative experiences. This highlights a critical need for the company to enhance its customer support and product reliability.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members