Chinnu E.

I have ordered a cake for a midnight birthday celebration. But the time schedule was bit confused on the Website as soon I realized it I tried to cancel my order a day before through the help desk someone attended me but after reading my cancel request nobody responded so then I send an email 12 hrs before my order then I got a reply I can't cancel my I can only change the schedule. That reply was really made me unhappy because in Winnie's cancellation policy it is clearly mentioned we can cancel any orders either 24hrs or 12 hrs time. I argued about it requested for my refund and the reply was Keep getting delayed this made my time loss and I didn't get any clear answer for this from anyone. Finally cake arrived even the cake was not worth the price I ordered a 1000 rs worth cake of 500gm but the quality was too bad. I am really sad about this awful service from winni. In. This was my first attempt with winni. So as this will be the last as well. Very poor quality and bad customer service. I really feels like I lost my money. I never ever recommend winni to anybody. I am so sorry about to say these but this is my feelings towards winni's service.