Winni

Never ever with Winni unless you are having peace in life and not liking it.

I ordered a midnight cake for my wife with extra cost for a heart shaped choc cake. They called up saying heart shape is not available and they will deliver circular shape and will refund the difference. I also asked them to not reveal my name while delivery which is already present as a feature in their delivery.

Then when they deliver, they revel the name and I was embarrassed as I was present during the receiving time. When I ask their Customer care they say that the receiver demanded and refused to take the order. What a cover up.

Then they returned be 100 Rs into Winni wallet. Firstly the difference between the circular and heart shaped was 150, but they say its 100. I even showed them the screen shots after which they just don't respond at all. Secondly why is that they put the money into the wallet? Is it their business tactic so that they don't loose that 100 Rs and also we will place the order again. Looks like their strategy itself was to change the order.

Is their a way I can make a complain in Comsumer count regarding this?

I ordered cake for my best friends birthday. The cake was yummy and delicious. We really enjoyed the black forest cake. I will surly order from this outlet in future.

The worst experience one can face on a much awaited birthday of my daughter. Ordered a cake well before the delivery date & got an email confirmation that order will be delivered by 3 PM on 14th Feb. After a futile wait & trying to call/chat/email with their customer care no response. Finally went to a local bakery and bought a simple cake. Big embarrassment in front of guests & daughter's friends as she was expecting a photo cake & the party was supposed to start at 5 PM. To our surprise we got a notification at next day that cake has been delivered. After repeated calls and mail finally got hold of a (Pseudo) customer care agent who sounded like a pre programmed tape recorder who casually tried "apologising" to end the conversation. One of the guys even offered to get it delivered on 17th Feb! Are you people insane, don't you follow simple human logic that if a birthday cake is ordered it has to be delivered on that date only, & not offer delivery after 3-4 days.
I have faced similar treatment in October last year. Heads up to all those people who don't have a bakery shop nearby as they will ditch you for sure, guys pls don't trust these jokers as they do not value you as a consumer who spends his hard earned money for their loved ones on a very special day celebrated only once a year that too for a kid aged 5 years.

Here follows a automated reply that they apologise blah blah blah... And to contact their Pseudo agents for problem redressal

Cake is very Beautiful nd delicious, very nice service provided by simran ma'am, thank you so much, I am very much happy. Good customer support, updated my concern properly.