Wakas N.

The worst experience one can face on a much awaited birthday of my daughter. Ordered a cake well before the delivery date & got an email confirmation that order will be delivered by 3 PM on 14th Feb. After a futile wait & trying to call/chat/email with their customer care no response. Finally went to a local bakery and bought a simple cake. Big embarrassment in front of guests & daughter's friends as she was expecting a photo cake & the party was supposed to start at 5 PM. To our surprise we got a notification at next day that cake has been delivered. After repeated calls and mail finally got hold of a (Pseudo) customer care agent who sounded like a pre programmed tape recorder who casually tried "apologising" to end the conversation. One of the guys even offered to get it delivered on 17th Feb! Are you people insane, don't you follow simple human logic that if a birthday cake is ordered it has to be delivered on that date only, & not offer delivery after 3-4 days.
I have faced similar treatment in October last year. Heads up to all those people who don't have a bakery shop nearby as they will ditch you for sure, guys pls don't trust these jokers as they do not value you as a consumer who spends his hard earned money for their loved ones on a very special day celebrated only once a year that too for a kid aged 5 years.

Here follows a automated reply that they apologise blah blah blah... And to contact their Pseudo agents for problem redressal