Guys please dont order from Winni, on 12th evening i ordered for a chocklate truffle cake for my wife birthday they have sent an other cake with a different personal message, these guys dont give you a refund nor they wont return the money, pathetic customer service, until now i didnt recieve cake nor money, dont go for it. There is a customer representative called Brijesh Bhatt one moron doesnt undertand the value of customer service nor gratitude. Bad delivery i have complained in the national food forum as well. I will share in across on all forums. Cant give them one also -
Tasty cake and fast delivery, Good taste and hygine products. I'll keep ordering from Winni. Very nice service provided by Simran ma'am awesome experience thank you Winni :)
The cake was broken and damaged at the time of delivery. No proper and immediate response from the customer support. Also, the cake was not exactly the same as how it was shown in the order picture. Just plain on top with the wishes text! I would not order again through Winni and would not recommend to others as well!
Moreover, they charged 200 Rs for the specific time delivery + 200 Rs for delivery charges + additional charges of 150 Rs for my mistake in entering the wrong pin code of the area which was collected from the person to whom I sent the cake as a gift! In their website, you cannot enter mobile number more than 10 digits. So how does a sender who lives in a foreign country can enter his/her mobile number with the country code? And they say that since they could not reach the sender in mobile, they collected the additional charges from the recipient. That was really bad and they SPOILED my surprise!
For 1/2 kg of cake with a bamboo plant, now I spent 1848 + 150 + my time talking to customer support + recipient's time talking to customer support. WASTE OF MONEY and the cake was also not delivered at the specified time. WORST overall!
Thnku for your service... On behalf of us you people are giving surprises to our loved ones... I thank evryone who are in this work... I wish my surprise would be memorable for him
Hi this is the first time that i am ordering online from WINNI
I wanted to deliver a butterscotch cake and i wanted to get it delivered on the same day
I somehow got into a chat with Sakshi (one of the employees) and this lady helped me a lot in providing with quick and relevant information due to which i placed my order successfully
Kudos to her and all the best to her
Thanks in all way to winni. Winni ne aaj jo service aaj provide krvayi muje was very great. Jha muje delivery chaaiye th wha koi b online deliver nhi krva rha th but finally winni successfully delivered
Order # *******8756
Delivery time: Not met. Despite many follow ups delivery was delayed.
Not delivered what was ordered
Made in some place - not fresh
Wont Recommend at all
I HAVE ORDER FOR CAKE FOR VALENTINE BUT AFTER MANY FOLLOW-UPS CAKE NOT DELIVERED AS PROMISED BY WINNI ON 14TH FEB'2021 AND STILL NOT DELIVERED. KINDLY REFUND MY AMOUNT BACK AS YOU ARE NOT ABLE TO FULFILL YOUR PROMISES AND NOT ABLE TO DELIVER ON THE DATE OF CEMLEBRATION. IF DELIVER TODAY-LATER IT WILL BE RETURNED/NOT RECEIVED AS IT IS OF NO USE NOW.`
Placed An order and was delivered in 4 hrs amazing Service! And Simran from Customer service was really helpful she helped me get time to time update so the item reach my fiancee!
For me the best company, always with are its excellent service, excellent quality and punctuality. Good products, great variety of production time and fast shipments. Thanku Renuka
If you are planning for a nice surprize, dont even think about Winni. These guys are not at all trustworthy. They will keep your money and will not even deliver your order.
They delivered the cake and gifts on time, and gave us a good customer support. The cake, Rose bouquet, Dairy milk chocolates are good. The Medium size teddy quality was ok. Satisfied.
They were very helpful and kind. Made my purchase very easy and fast. Great flowers and a lovely selection of different colors, flowers and even cakes too. Will buy from here again
. Zoya, one of the best customer support I came across. Nice service and support.
Great website and products, sometimes delivery charges are high but service is great.
They are doing really good job, winni ppl deliver all the orders well in time and they are providing service even in small places too, thank you winni.
Good work team keep going winni website thanks for your support team I'm happy to help I have placed the order from winni website order delivered on time
I wanted to deliver bouquet of red roses at midnight which was not possible due to Covid19 pandemic. However they made sure it could be delivered at an earliest possible.
Thanks Meenakshi
Hopeless customer service! My friends told me not to purchase from 'Winni' but I just thought of giving winni.in a chance and placed my first order and till date i regret my decision.
Recently, I placed an order from winni.in and at the last moment when we are celebrating my niece bday, they sent half order and sent me a message saying that my order has been delivered. Because we were busy celebrating, i ignored the missing product of my order and complaint about this next day.
My complaint was not answer. I complaint again on their live chat and their representative left the chat without answering. I tried to get 3-4 and same protocol was followed (leave the chat) by their customer representative.
I do understand that we all are humans and maybe by mistake they did not deliver my half order but the behaviour and response i received from their customer service was pathetic.
My first (n last) experience with them was pathetic all because of their customer service. I should have listened to my friends about how horrible their customer service is. Lesson learned!
P.s. I do have the screenshots of my chat with their customer care to prove my case.
Thanks guys, and please be careful as one mistake from them can spoil your celebration.
Thank you... soo much winni to make my day soo special
Really appreciate your services and support of customer care department spcl thanks to Shivani mam.
Being away from my country winni is always my choice for any gift and cake deliver to India.
There online chat support is excellent and provide extremely quick and honest advance for your choice.
Overview
The overall reputation of the company is significantly marred by consistent customer dissatisfaction, primarily stemming from poor product quality and unreliable service. Customers frequently report receiving damaged or incorrect items, with many expressing frustration over unresponsive and unhelpful customer service. Common complaints include delivery delays and misleading order statuses, leading to a perception of fraudulent practices. While some customers acknowledge the variety of products offered, the overwhelming sentiment reflects a lack of trust and a recommendation to avoid the service due to repeated negative experiences. This highlights a critical need for the company to enhance its customer support and product reliability.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members