I ordered for cake for a birthday anniversary along with message to be written on the cake, but they delivered the cake of different design and they kept a paper print on the cake for the message to be written on the cake.Also the taste of the cake was not at all good. When complained to customer care they are providing Rs. 100 to winni wallet and not to your account for not writing the required message on the cake and don't regret for other things like design,taste,quality.
They are making fools and thinking customer cant do anything once the product is delivered since they are sitting somewhere else. Personally i wont recommend WINNI for anyone
I was just looking for options to book a birthday cab, I got a chat popup immediately.
They answered all my queries and helped to place the order. Now I have to check if my order is placed on time or not.
Winni has been delivering cakes for me for ages now. They are my midnight friend, who takes makes that extra effort to ensure timely delivery. The customer care team is a delight to talk to, always helpful. Kyra has been a great help. Thanks
Worst horrible experience. Don't even dare to buy from them, they will deliver hours late and flowers will be completely dry. Better not to give flowers to anyone than give such pathetic flowers. Really wasted my money and time, you guys suck!
I ordered a Plant for my friend's birthday, due to this pandemic unfortunately the delivery got delayed and the plant was not in a good shape when it was delivered. I called the customer service and sent images of the dead plant. Immediately they arranged for redelivery. I just really did not think they would send the plant again. I have never experienced this kind of genuine response from customer service. Keep up the good work winni. I will suggest your service to my friends and family for sure. NICE
Problem is not with the website. Problem is that they outsource their deliveries to the cheapest possible vendor for sustainability and maximum reach. This results in an inability of the Company to ensure quality service and they are at the mercy of the third party. I ordered a bouquet for my sister in law who was hospitalised and imagine their shock when her get well soon note appears along with the bouquet on a thrown away garbage piece of paper with no mention as to who has sent it. I get a message for delivery but no thanks from my sister. On further enquiry, she told me that they had no idea as to who gave them the bouquet. It was a very sad event and pretty irresponsible on the part of the Company. Worst the Company doesnt even share its complaint redressal email on its website.
I ordered cake for my mom's birthday and they did 'not deliver the cake to my house instead they sent me a false confirmation of the cake being delivered. And everytime I called them the number was busy later they did not pick up so everytime I had to chat with someone over their Chat Service. This was such a disappointment, but the worst was when I asked them to refund my money they stopped responding! I am no one to say weather to buy stuff from here or not but guys save yourself from disappointment...
I didnt read the reviews before ordering but please dont make the same mistake.It was a total Shame...
I ordered a Plant for my friend's birthday, due to this pandemic unfortunately the delivery got delayed and the plant was not in a good shape when it was delivered. I called the customer service and sent images of the dead plant. Immediately they arranged for redelivery. I just really did not think they would send the plant again. I have never experienced this kind of genuine response from customer service. Keep up the good work winni. I will suggest your service to my friends and family for sure.
I just came across this site today n thought of ordering. I paid for the cake n flowers and it said delivery in 2 hrs. I ordered around 9am and I waited till 2 pm but no delivery till now. Phones r not reachable. Chat is not available not ether responding on e mail. Very displeased
They don't deliver what they are showing on Thier website.design of cake is not at all matching with the actual delivery and on complain they will tell you that this is as per Thier terms and conditions and cake design can be different from the image of website.
I have attached both images what I have received and what they have delivered.
Bull $#*!. Dont buy from this website
Himanshi is very helpful and awesome in assisting me with my order.
She guided me with steps to follow to write message on cake and setup midnight delivery.
She has also updated my personal message after I incorrectly submitted the request.
Thank you Himanshi for doing such a fantastic job!
Firstly i would thank to nikita for her support. She helped me a lot at the time of placing order as i was very confused but she guided me well about all the process. And thank all winni team to delivered good products and delivery on time
The delivery speed and the taste both are flawless. One fine day My friend introduced me to this app. And I'm glad she did. I recommend it to all of you reading this. Try and know what I'm talking about. Cake lovers this one's made for you all. That's what I think.
Seriously disappointed by its customer service. First of all they won't pick up the call
& they won't reply in chat also.If you cant provide the service to customer then please stop giving fake promises...
Excellent service. I placed an order online and by mistake selected incorrect date. I noticed it today and Himanshi from staff was very helpful. She spoke with Ops and vendor and has committed to deliver the cake today. She is a gem and can't thank her enough for her service. Hopefully it will be an awesome surprise for my parents :)
Want to get the cake delivered in Delhi this time. I have tried many websites of checking this website because of the affordability but i confirm after all the experience that Winni is the best among all. Though getting a 100% satisfaction is asking for too much but they are best in the domain.
Thanks for the late and pathetic product delivery.
I ordered for a heart shaped cake, you delivered a round shaped one.
I ordered a greeting card and received a pathetic one.
I ordered a lovey dovey surprise bouquet and it was not fresh n small.
Best part is the teddy. I ordered a romantic teddy. I received a small damaged poor quality teddy.
My order no is *******8929.
I hereby attached the pics of whatever I received.
Thanks for ruining the happiness of a birthday present to my wife.
Quick and reliable delivery, pretty much easier to order, quite smooth website and promising service, I'm quite happy with the offered service of Winni and the product was really good in quality. Appreciate simran who quickly assisted me, highly recommend to all :)
I made an order yesterday and my life became miserable. They supplied the very local item after a long delay and the customer service team is very poor and irresponsible. Quality is very bad and my request for writing the message in the cake also not followed. Horrible
My order no. *******2800 - Black Forest Birthday Cake
They are fraud. They will take money from you and will not deliver anything and say that the delivery agent called but you didn't pick. $#*! when address is provided still they make excuses. Ruine your celebration. They are worst for making memories. Don't go for them. I paid 6days before hand. They first told me my phone was not picked. Then told me it was switched off and at last they said then it was not reachable. And they neither refund nor respond to you.
Next day they ask for money again and still not deliver nor refund your amount.
Guys please don't pay them they are fraud and they will not deliver anything. I feel india is full of frauds. Neither their phone number is working.
Overview
Winni has a rating of 2.4 stars from 1,837 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Winni most frequently mention customer care, next day and order anything. Winni ranks 3rd among Bakery sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members