I ordered a Plant for my friend's birthday, due to this pandemic unfortunately the delivery got delayed and the plant was not in a good shape when it was delivered. I called the customer service and sent images of the dead plant. Immediately they arranged for redelivery. I just really did not think they would send the plant again. I have never experienced this kind of genuine response from customer service. Keep up the good work winni. I will suggest your service to my friends and family for sure.