Wink Beds

It was good. Received my order in a timely manner Website was easy to navigate.

We got our mattress in a little over a week. It is easy to set up and is very comfortable. Communication was great and we were updated regularly. Only thing I was not happy with was the deep sleep bundle being made in china.

This is the second wink bed I ordered after ordering our first one- Luxury firm mattress 2 years back. We are fully satisfied with that mattress and decided to order the Soft king version this time. Mattress came as expected and is softer but not the softest one my husband was expecting. I am little disappointed with the size of this king mattress as this is only 75x79 instead of regular 76x80 size which is misleading!

Good and bad. For a purchase as large as this I would appreciate more control over arrival of components. Moving to a new place, I wanted mattress protector early so I could launder before use. Frame showed up before I had keys to apartment. UPS 2nd floor doorstep delivery far superior to FedEx, who left my bulky, awkward frame outside my apartment building.

Contacted because had not received mattress protector. Pretty sure rep lied to me that it hadn't been forgotten.

Easy to order bed. Bed was delivered in a timely fashion. Bed is comfortable and well made. We are still waiting for our old mattress to be picked up as is required by CA law and for which we paid the required fees. I have contacted Winkbeds and have filled out the request. Hope they will follow through on this final part of the transaction.

Still waiting for request to be honored re: old mattress pickup.

When I went on line the first time I missed the explanation of the types mattresses. Fortunately I picked the correct one. If I hadn't though, no worries, the 120 day trial is a great feature. The tracking was spot on so I knew where my mattress was every day until it got to me. Delivery was a breeze. I was very happy that I was able to sleep on it the evening of the day it came in.

Good communication of order status. I would like estimates of 3-5 business days updated because it took quite a bit longer and I am sure I am not the only one that feels this way.

Quality of bed is exceptional beaded based on my early experience. I am very happy with it and also proud to have a USA made product in the process.

Kept wanting to give me a second deep sleep bundle. Took 3 tries to get it fixed. Silly!

Good shopping experience. Easy to order and customer service replied quickly to an issue. Though they have not followed up for return after I sent requested images. Received bed and upon inspection threads are loose, hanging out, stitching is missing in 3-5 inch sections along the entire side. Seams do not match up at the foot of the bed. Can feel the springs on the sides of the bed. For a "luxury quality" mattress as they describe, it was below expectations. The plush was comfortable for a side sleeper but we find that we did sleep "hot".

Good shopping experience. Easy to order and customer service replied quickly to an issue. Though they have not followed up for return after I sent requested images.

It took about 4 tries to order this. My cart keep showing 2 sleep bundles and every time I tried to fix that I had more sleep bundles and multiple mattresses. Eventually I got it right (I hope).

Mattress arrive a day early and I managed to get the box upstairs and placed on the bed by myself. I allowed a night to decompress and have slept on it the last two nights. Very happy with everything so far. Definitely feels like a quality bed.

The shopping experience is pretty quick and easy. However, the website looks very busy/crowded. Thanks.

It was easy to set up and is pretty comfortable so far. I like that you can't feel your partner in bed with you.

I would like someone to contact me about my new mattress. There are inconsistencies with support throughout the mattress and it feels like there are depressions where 2 other people slept on each side and the middle is higher. I end up going to the middle and feeling more comfortable there. I sleep well with no more hip and back pain. I'm just unhappy with the depressions that I notice since I'm sensitive. I like the soft mattress but maybe mine is defective?

I’m having trouble finding customer service direct line. I called and an automated line asked if I want to return the mattress. I want to speak with someone first . There was no option for that.

Routine, though it would have helped to get a notice when the *mattresses* shipped, not just for the DeepSleep Bundle.

I've only had the bed for eight days but the overall experience is; bed arrived promptly and was the one we ordered, not always a guarantee in this era! Everything else we ordered also arrived quickly and was exactly what we ordered. No problems so far. I like the bed very much, the wife is yet undecided. I will note that this bed is very different than our old tempurpedic bed, it may take her time to adjust whereas I have already done so!

The website experience is fine but nothing outstanding. I've had no trouble finding what I need. Mattresses are made to order, so you have to allow some time before they ship, but they do tend to arrive a bit earlier than the two weeks estimated by the site. You receive emails telling you when they begin construction and again when they ship, after which it's only a couple of days.

Good so far, inquiring about a discount I believe I was supposed to receive. Sent follow up email waiting on response. Thanks and Happy Holiday's

Highly recommend, made to order and received in one week. Sleep all night now, first time in years

Item out of stock, did not know when ordering

Not totally satisfied with either twin xl that are on our bed. Not sure if we can continue to use them.

All questions answeredWe are blessed, maybe we should try the regular mattress but seems like a wast of time. I imagine the protector is good just haven't tried it long enough. We got two protectors accidentally so we will be returning one.

All was very easy to put together or unpack

Our daughter loves her new mattress! The set up was a breeze. The only thing that could have gone better was clarity on the delivery times - our tracking number didn't have any updates for about a week, so we had no idea when to expect it until the day it arrived.

We have been sleeping on our new mattress for 2 days now. So far so good. We had an old memory foam mattress that was very unsupportive and would wake up feeling stiff all over. Since changing mattresses we have noticed a dramatic difference in the way we feel. I cannot compare to the other brands as I have not tried those out.

Still in initial test period. Easy to set up and sleeping better. So far, so good!