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Good and bad. For a purchase as large as this I would appreciate more control over arrival of components. Moving to a new place, I wanted mattress protector early so I could launder before use. Frame showed up before I had keys to apartment. UPS 2nd floor doorstep delivery far superior to FedEx, who left my bulky, awkward frame outside my apartment building.
Contacted because had not received mattress protector. Pretty sure rep lied to me that it hadn't been forgotten.
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