Wink Beds has a rating of 3.7 stars from 2,046 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wink Beds most frequently mention customer service, luxury firm and great experience. Wink Beds ranks 1st among Mattress sites.
Liked our queen "Firmer" bed so much we upgraded to a king.
Amazing customer service. Thoroughly satisfied with my purchase. Best night's sleep ever!
Piece of cake! No problems ordering or getting the mattress set up.
Online ordering and tracking/delivery was easy. Overall we would recommend wink beds.
Wink bed has gone above and beyond customer service is excellent
It was quick it was easy. I just hope the bed is as comfortable as all the reviews.
Fantastic!..."And thats all I got to say about that."
The product was in a strong package, delivered on time to my door
Shopping experience was simple. I appreciate the regular updates
The delivery and set up was so easy. Amazingly comfortable
Great experience. Helpful customer service team. Highly recommend for a long term bed set-up!
Excellent purchase! Back has been doing much better definitely would recommend
I tested the Wink bed at a local retailer, and purchased through them.
We bought the mattress for a new home. Haven't slept on it yet.
Fast and efficient check out. Quick shipping… great value for the price..
Answer: It was so bad. The firmer one felt like a concrete slab and gave me terrible back pain. I put it on a Rove Concepts bed frame that had slats. They convinced me to exchange it for a luxury firm but sent me the same firmer bed again, only in the wrong size. Customer service was appalling. I purchased the mattress on Feb 13,2023 and didn't get it resolved or get a refund until April 26,2023. I ended up getting what I had before on my old bed, which was SO comfortable- a firm Serta coil mattress with a tempurpedic mattress topper.
Answer: I tried to return the Winkbed firmer mattress and it as a nightmare. They convinced me to pay more to exchange it for a luxury firm mattress instead of the firmer one. But they sent me the firmer mattress again, in the wrong size! I purchased the mattress on Feb 13,2023 and didn't get a refund until April 26,2023. Terrible backpain from the mattresses to boot.
Answer: Don't buy this mattress, it's so uncomfortable. It takes months to get a refund.
Answer: Purchased our bed almost two years exactly. Don't do it. This is the worse bed I've ever had. The support wears away after a year or so resulting in a big dip in the middle. We've resorted to using a pillow top but even this doesn't help. I find myself constantly slopping towards my husband even with the topper. This mattress was so expensive so it's a shame a new one will be needed so soon. If you look at reviews on amazon you'll see similar complaints. I honestly don't know how they have any good reviews. They must be fake because I am having a totally different experience. Lying awake at this very moment because of how uncomfortable this bed is.