Wink Beds has a rating of 4.5 stars from 1,810 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wink Beds most frequently mention customer service, luxury firm, and back pain. Wink Beds ranks 1st among Mattress sites.
It's was a very pleasant experience. We were met by Kimberly H, the owner of the Columbus OH, Sandman Sleep. She explained the procedure of trying out the beds that we were interested in. She was extremely helpful and answered all of our questions. We are so glad that this store exists to try them out instead of guessing. If you are interested in the most recognized quality brands of home delivered mattresses, you need to visit 44 N High St. First.
1. Out of 4 positions of the adjustable bed 2 are exactly the same. Calling it a different name doesn't make it a different position. 2. No split option for king size. Is king just for 1 person? Others offer split options. 3. What's with junk fees? $10 for disposing of used mattresses - you aren't getting rid of my old mattress, what am I paying for? 4. Only a year warranty for a platform bed like some cheap Chinese stuff.
Love the firmness and contouring of the bed as a side sleeper. I would have preferred a little more edge support but the bed itself is very comfortable n well built.
Chose it for the Firmness and back support it provides.
It was good. Received my order in a timely manner Website was easy to navigate.
0 percent apr for financing payment
Highly recommend, made to order and received in one week. Sleep all night now, first time in years
Item out of stock, did not know when ordering
Value, made in U.S.A.
We got our mattress in a little over a week. It is easy to set up and is very comfortable. Communication was great and we were updated regularly. Only thing I was not happy with was the deep sleep bundle being made in china.
It is an American company with manufacturing in the U.S. and the mattresses got great ratings.
This is the second wink bed I ordered after ordering our first one- Luxury firm mattress 2 years back. We are fully satisfied with that mattress and decided to order the Soft king version this time. Mattress came as expected and is softer but not the softest one my husband was expecting. I am little disappointed with the size of this king mattress as this is only 75x79 instead of regular 76x80 size which is misleading!
Easy to order and has good reviews. I am fully satisfied with my first wink bed - Luxury firm queen and decided to order our second one.
We have used many beds over our 30 year marriage, usually all memory foam. We always beds had different comfort levels, but had no idea how one bed could shed new light on comfort. We weren't overly impressed with comfort, immediately feeling the difference. But, the very first morning I did not wake up the usual tired way. I used to always feel like I didn't sleep at all. Now I wake up fully rested. Now I know what a proper bed should feel like. Thank you
Good and bad. For a purchase as large as this I would appreciate more control over arrival of components. Moving to a new place, I wanted mattress protector early so I could launder before use. Frame showed up before I had keys to apartment. UPS 2nd floor doorstep delivery far superior to FedEx, who left my bulky, awkward frame outside my apartment building.
Contacted because had not received mattress protector. Pretty sure rep lied to me that it hadn't been forgotten.
Easy to order bed. Bed was delivered in a timely fashion. Bed is comfortable and well made. We are still waiting for our old mattress to be picked up as is required by CA law and for which we paid the required fees. I have contacted Winkbeds and have filled out the request. Hope they will follow through on this final part of the transaction.
Still waiting for request to be honored re: old mattress pickup.
The reviews and recommendations.
When I went on line the first time I missed the explanation of the types mattresses. Fortunately I picked the correct one. If I hadn't though, no worries, the 120 day trial is a great feature. The tracking was spot on so I knew where my mattress was every day until it got to me. Delivery was a breeze. I was very happy that I was able to sleep on it the evening of the day it came in.
Reviews were a big reason I chose Wink Beds. Most mattresses I looked at were about the same price and advertised about the same but Wink Beds reviews were consistent. Any issues appears to be due to choosing the wrong style.
Good communication of order status. I would like estimates of 3-5 business days updated because it took quite a bit longer and I am sure I am not the only one that feels this way.
Quality of bed is exceptional beaded based on my early experience. I am very happy with it and also proud to have a USA made product in the process.
The bed arrived 3 days before the sleep bundle which caused me to have to buy more sheets immediately. I was also unaware of this until the bed showed up.
However the bed itself is very comfortable and I am happy with it so far( only slept in it 1 night). I will have to review the sleep bundle when it arrives.
Product attributes, made in the USA, availability, product reviews and customer service.
It all happened as planned. Mattress arrived and I unpacked it on the bed frame and it inflated. I used it that night and was pleased at the comparison with my old mattress. Many of my pain issues began to abate the first night. I weigh about 170 and ordered the medium firm style queen. Happy with it after the first week. The annoying part was request to insure delivery in good state. Have never run across that money grab before. It was optional, but since they brought it up, it seemed wise to do the insurance. Another little nick was some environmental fund, not optional to my knowledge.
Recent reviews online convinced me that, while all mattress purchases are shots in the dark to some extent, the medium firm option sounded like the best shot in the dark I could take.
Kept wanting to give me a second deep sleep bundle. Took 3 tries to get it fixed. Silly!
Couldn't get the cart updated right.
From a mattress review site
Cheaper foundation without legs that I could put on my existing bed frame. Too expensive.
We just received a week or two ago and still adjusting to the firmness of the bed.
Good shopping experience. Easy to order and customer service replied quickly to an issue. Though they have not followed up for return after I sent requested images. Received bed and upon inspection threads are loose, hanging out, stitching is missing in 3-5 inch sections along the entire side. Seams do not match up at the foot of the bed. Can feel the springs on the sides of the bed. For a "luxury quality" mattress as they describe, it was below expectations. The plush was comfortable for a side sleeper but we find that we did sleep "hot".
Good shopping experience. Easy to order and customer service replied quickly to an issue. Though they have not followed up for return after I sent requested images.
We choose Wink Beds based on plush levels and reviews.
It took about 4 tries to order this. My cart keep showing 2 sleep bundles and every time I tried to fix that I had more sleep bundles and multiple mattresses. Eventually I got it right (I hope).
Mattress arrive a day early and I managed to get the box upstairs and placed on the bed by myself. I allowed a night to decompress and have slept on it the last two nights. Very happy with everything so far. Definitely feels like a quality bed.
I spent a month researching mattresses, mostly on-line. I watched many YouTube videos and other site reviews also. Several mattresses caught my attention but I narrowed it down and decided on the Winkbed. So far I'm very pleased.
It took about 4 tries to order this. My cart keep showing 2 sleep bundles and every time I tried to fix that I had more sleep bundles and multiple mattresses. Eventually I got it right (I hope).
See above comment
From a mattress review site
The shopping experience is pretty quick and easy. However, the website looks very busy/crowded. Thanks.
Not being sure about which firmness level would work for us.
From a mattress review site
It was easy to set up and is pretty comfortable so far. I like that you can't feel your partner in bed with you.
I would say mainly the reviews and the motionless part.
I would like someone to contact me about my new mattress. There are inconsistencies with support throughout the mattress and it feels like there are depressions where 2 other people slept on each side and the middle is higher. I end up going to the middle and feeling more comfortable there. I sleep well with no more hip and back pain. I'm just unhappy with the depressions that I notice since I'm sensitive. I like the soft mattress but maybe mine is defective?
I’m having trouble finding customer service direct line. I called and an automated line asked if I want to return the mattress. I want to speak with someone first . There was no option for that.
Reviews and ratings.
I have not contacted wink beds directly yet about the issue. I’m having trouble finding customer service direct line. I called and an automated line asked if I want to return the mattress. I want to speak with someone first. There was no option for that.
Routine, though it would have helped to get a notice when the *mattresses* shipped, not just for the DeepSleep Bundle.
Daughter's good experience with one.
I've only had the bed for eight days but the overall experience is; bed arrived promptly and was the one we ordered, not always a guarantee in this era! Everything else we ordered also arrived quickly and was exactly what we ordered. No problems so far. I like the bed very much, the wife is yet undecided. I will note that this bed is very different than our old tempurpedic bed, it may take her time to adjust whereas I have already done so!
I chose winkbeds based on reviews, especially ones aimed at joint pain.
Pretty seamless besides the addition of the environmental Fund... which I have no idea what it does.
Prompt response re: estimated shipping.
The website experience is fine but nothing outstanding. I've had no trouble finding what I need. Mattresses are made to order, so you have to allow some time before they ship, but they do tend to arrive a bit earlier than the two weeks estimated by the site. You receive emails telling you when they begin construction and again when they ship, after which it's only a couple of days.
I saw a positive review and liked the features. I’m a repeat customer because the product lived up to expectations.
Good so far, inquiring about a discount I believe I was supposed to receive. Sent follow up email waiting on response. Thanks and Happy Holiday's
From a mattress review site
Not totally satisfied with either twin xl that are on our bed. Not sure if we can continue to use them.
They were highly recommended by reviews.
WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.
WinkBeds was founded in 2014, with the mission to build the world's most people-centric bedding company. We began with one luxury hybrid mattress model (the WinkBed), and have since expanded to offer 2 more bed models, all in varying firmness levels, as well as an array of luxury bedding and foundation products.