On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.
The company enjoys a generally positive reputation, with customers frequently praising the quality and comfort of the mattresses, as well as the exceptional customer service. Many reviews highlight the fast shipping and the helpfulness of sales staff, contributing to a pleasant purchasing experience. However, some concerns have been noted, including issues with shipping communication, product firmness not matching expectations, and occasional mechanical noises from the mattresses. Overall, while customer satisfaction is high, addressing shipping clarity and product consistency could enhance the overall experience further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Bed is as described, comfortable. Foundation, you may be better off getting elsewhere.
Bed is the softer wink but not as soft as I would like.
Excellent and complete information and specifications. Easy install and so far so good but think we should have gone with a pillowtop
The box arrived severely damaged. UPS attempted to put the bed back into the box and cover up the fact it had fallen out during transportation.
I love my winkbed. This is my second one and it's firm and supportive yet I feel like I'm floating on it because of all the layers of cushion
Bed is great, you guys provided. UPS messed up and delivered the bed to the wrong unit. We had to figure it out and retrieve it ourselves. Was going to order another but don't wanna go thru that again.
Very good experience. Mattress is great and so was fast delivery.
Experience has been great. Ordered bed. Arrived in a timely manner. Had a defect. Customer service responded right away and offered 3 solutions to correct mattress defect. I really appreciate the customer service. This is a really big purchase for us. Ordering online can be a bit of an unknow. They back their products 100%.
We have used many beds over our 30 year marriage, usually all memory foam. We always beds had different comfort levels, but had no idea how one bed could shed new light on comfort. We weren't overly impressed with comfort, immediately feeling the difference. But, the very first morning I did not wake up the usual tired way. I used to always feel like I didn't sleep at all. Now I wake up fully rested. Now I know what a proper bed should feel like. Thank you
The entire process was east from start to finish and looks great!
Purchasing process so far very good. We are still evaluating the mattress and may likely need to return.
Purchase was easy… but not happy with the bed. Cant return for 30 days.
Firmer bed is just what I needed. My back is so happy.
We researched best beds for couples with back issues and wanted very little motion transfer, as I am a light sleeper. This bed delivers! And speaking of delivery, it came faster than anticipated! Bonus.
Very user friendly! No issues at all! I would buy again.
Box came crushed and wrapped in factory grade saran wrap.
Good so far. Box the bed came in was a little wet, but thankfully the protective seal it came in kept it from getting damaged.
Order and follow-up experience were excellent. I was a little concerned after unrolling it that it was a queen instead of king, and called to check after hours. It expanded fully after cutting the bag and we enjoyed a good first night's sleep. I was immediately contacted in the morning by phone and email to be sure all was right.
Too early for specific feedback. Only have it 2 weeks.
Process was seamless and easy to do. Keep up the great work!
Answer: It was so bad. The firmer one felt like a concrete slab and gave me terrible back pain. I put it on a Rove Concepts bed frame that had slats. They convinced me to exchange it for a luxury firm but sent me the same firmer bed again, only in the wrong size. Customer service was appalling. I purchased the mattress on Feb 13,2023 and didn't get it resolved or get a refund until April 26,2023. I ended up getting what I had before on my old bed, which was SO comfortable- a firm Serta coil mattress with a tempurpedic mattress topper.
Answer: I tried to return the Winkbed firmer mattress and it as a nightmare. They convinced me to pay more to exchange it for a luxury firm mattress instead of the firmer one. But they sent me the firmer mattress again, in the wrong size! I purchased the mattress on Feb 13,2023 and didn't get a refund until April 26,2023. Terrible backpain from the mattresses to boot.
Answer: Don't buy this mattress, it's so uncomfortable. It takes months to get a refund.
Answer: Big guy, 365lbs, twin xl, and after 13 months, it's really like new. It's softened just a bit, but no sagging or anything. I can tell because as I side sleep for an hour or so, my arm no longer falls asleep where my shoulder pushes down into the mattress. Best mattress purchase ever, works perfectly for me and being a big guy, I had almost given up hope.