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From the business
WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.
Wink Beds Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and comfort of the mattresses, as well as the exceptional customer service. Many reviews highlight the fast shipping and the helpfulness of sales staff, contributing to a pleasant purchasing experience. However, some concerns have been noted, including issues with shipping communication, product firmness not matching expectations, and occasional mechanical noises from the mattresses. Overall, while customer satisfaction is high, addressing shipping clarity and product consistency could enhance the overall experience further.
This summary is generated by AI, based on text from customer reviews
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Ordering process was simple. Our bed arrived within 10 days of ordering.
The Wink Beds team has been great to work with. Helpful, understanding and quick to resolve issues. They want their customers to be happy with their mattress! Thank you Wink Beds for being so helpful.
Had all of my questions answered promptly and professionally while I shopped on your site. Now waiting for my new Winkbeds mattress to be delivered!
Efficient and problem free. No hassles or annoying sales people.
Middle is sagging and I've only had it for just over a month -
Shopping for the right mattress is daunting but the reviews helped me make a decision. The mattresses came quickly and both were well packaged.
Just got the mattress and testing it out. It's been good so far, but the edge support is not stellar.
I was hesitant to purchase a mattress online, but the mattress exceeded my expectations. The only regret I have is that I took this long to replace the mattress that gave me back pain every morning.
Mattress was very easy to set up. First night sleeping on it took time to adjust to a firmer mattress than our old one.
I received my new EcoCloud mattress a week ago to replace my old Sleep Number bed which had a low spot that didn't support me and was contributing to my back pain. An 81-year old retired chiropractor I know has the EcoCloud and loves it. I love how it supports every inch of my body and is truly like sleeping on a cloud!
Fantastic experience. I looked at the NYT review and went with Wink as recommended. Couldn't be happier
I researched twin mattresses for our new Thuma platform bed. Winkbed quickly came to the top of my list. Especially attractive was its edge strength, because my mom, for whom we were creating a temporary bedroom, has trouble getting up and down. She's 89. My husband and I are so very pleased with the twin WinkBed. And we can't wait to find out what Mom thinks of it.
It takes some digging to get through to some technical details, like thickness and weight
Process was quick and easy off the internet to place and order.
Easy shopping and ordering process. Good communication.
So far so good. It was a little heavy and cumbersome to get set up but I was totally capable! First night so good!
The bed was made and shipped quickly. Setting it up was easy, and we were able to sleep on it the day it was delivered.
The bed was supposed to take 2 weeks and came much quicker and I was not ready for it so had to scramble. The email about how to unpack my bed came several days after I had received it so it was useless, bed was already unpacked.
Early in the process, need to make sure everything goes smoothly. I agree with this statement. It is a totally different firm mattress than the first one. It is firm, and the sides are somewhat firm as well, but I do still sink in just sitting on the edge of the bed.
Early in the process, need to make sure everything goes smoothly
Great custom service, which is kind of rare thing these days
Very helpful Customer care and talked with a rep that added her personal experience with the same bed I was getting which was comforting and helpful
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members