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Wine Insiders Reviews Summary
Wine Insiders generally enjoys a positive reputation among customers, praised for its extensive selection of quality wines, competitive pricing, and efficient shipping. Many customers express satisfaction with the ease of ordering and the variety of promotional offers, highlighting a reliable service that often exceeds expectations. However, some concerns arise regarding customer service responsiveness, particularly in handling order cancellations and pricing discrepancies. While most reviews reflect a strong loyalty and appreciation for the brand, a few customers have experienced frustration with communication and fulfillment issues, suggesting a need for improved customer support mechanisms. Overall, the sentiment leans favorably, with room for enhancement in service consistency.
This summary is generated by AI, based on text from customer reviews
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We use Wine Insiders for all our wine purchases. We started with suggestions from them and quickly determined what were our favorites. Having it shipped right to our door is a plus. Never been disappointed!
I have ordered wine from Wineinsiders.com, several times. I've had excellent wines and the service has been perfect. I receive the wine within a few days of the ordering, and I've not had anything I haven't loved. I highly recommend this company for home wine delivery.
Hi Joyce,
Thank you for taking the time to send us your positive feedback. We appreciate your continued support. Should you have any questions regarding a particular selection or promotional offer, our customer service team is always available to assist you.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Please, do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
I have ordered from this company for several years, before Wine Insiders bought out Heartwood and Oak. I feel the quality of wine has gone down, the prices have gone up, and overall is less satisfactory than before. They have undergone a number of changes through this corona-virus time, and are overcoming their shipping challenges, but overall I am less satisfied. I have since purchased from other companies for more reasonable prices. When I have attempted to contact the company for purchases that were less than expected, they have not responded.
Hi Nancy,
Thank you for taking the time to respond to our survey and providing your feedback as this is taken very seriously on our end. Our full intention is to work hard and efficiently to maintain our clients happiness.
It sounds like you did not receive the customer experience that we strive for. Someone should have reached out to you to discuss this and make it right.
Sincerely,
Wine Insiders
I bought one case and I enjoyed some good wines. There was one that I didn't care for and let them know about it. They responded quickly to make things right. Delivery was fast. Looking forward to making another purchase. They have frequent sales which is also nice.
Hi Brian,
Thank you so much for your review. We appreciate your continued business and hope you enjoy our selections as we add more inventory to our site!
Our Customer Service department prides itself on its speedy responses and delightful attitude. If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
Every order of wine received has been perfect and the taste outstanding. The service and quality are exceptional! If your looking for a great selection of wine from America and the world, Wine Insiders is for you. Their prices are very reasonable and many discounts and sales throughout the year. When I need wine... Wine Insider is my choice!
Hi David,
Thank you for taking the time to send us your positive feedback. We appreciate your continued support. Should you have any questions regarding a particular selection or promotional offer, our customer service team is always available to assist you.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Please, do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
Wonderful wine and fantastic company. Will do business with again and again. Excellent shipping, quality wine, good customer service.
Hi Deborah,
We appreciate you taking the time to send us your positive feedback. Thank you for your continued support. Should you have any questions regarding a particular selection or promotional offer, our customer service team is always available to assist you.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Please, do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
I have raved to all my friends and have them buying now. What a great setup wine insiders has and I will continue to buy.
Hi Joe,
We appreciate you taking the time to send us your positive feedback. Thank you for your continued support and for recommending us to your friends. Should you have any questions regarding a particular selection or promotional offer, our customer service team is always available to assist you.
On your next recommendation, take advantage of our friend referral program. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Please, do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
I really enjoy the wine selection and they have nice sales/promotions often. The biggest plus for me is that they have fast shipping!
Hi Annastacia,
We appreciate you taking the time to send us your positive feedback. We’re glad to hear that you enjoyed the speedy delivery and the wine!
We want you to take advantage of our friend referral program and share the savings. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Please, do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
Love that this is not a subscription club. I can order when I want and what I want. I can mix and match although I like white wines the best, but if it's my turn to bring the wine, I can order reds and whites. The wines so far have been really good and just my style.
Hi Katherine,
We appreciate you taking the time to send us your positive feedback. We’re glad to hear that you are enjoying the selections.
We want you to take advantage of our friend referral program and share the savings. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Please, do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
So far I've only tried a couple of the wines that we received but I have to say that we have enjoyed them. So I'm looking forward to trying more of these small producer wines.
Hi Janine,
We appreciate you taking the time to send us your positive feedback. We’re glad to hear that you are enjoying the selections.
We want you to take advantage of our friend referral program and share the savings. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Please, do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
We have ordered from Wine Insiders twice and both times have been very pleased with the quality of the wine, the price, and the quick service. We will definitely order again!
Hi David,
We appreciate you taking the time to send us your positive feedback. Thank you for the great rating!
Take advantage of our friend referral program and share the savings with your friends. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Please, do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
Wine Insider has been a pleasant surprise to find. Good wines reasonably priced, prompt service what's not to like?
Thank you Wine Insiders
Hi John,
We appreciate you taking the time to send us your positive feedback. Thank you for the great rating!
Take advantage of our friend referral program and share the savings with your friends. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Please, do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
Good selection and great service. Found very good wines not available locally or on other sites. Good job. Bob
Hi Robert,
We appreciate you taking the time to send us your positive feedback. We’re glad to hear that you are enjoying the selections.
On your next recommendation, take advantage of our friend referral program. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Please, do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
I started purchasing in March 2019, via recommendation by a friend. Some wines are outstanding, some good, some ok. Never been disappointed by the service or the quality
Hi Wacosta,
Thanks for your feedback and for purchasing wine from Wine Insiders! We’re glad you enjoyed your wine and would love to help you out with any of your future wine needs.
If you ever need any assistance, please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon - Fri 6:00AM to 5:00PM PST.
Cheers!
They offered good wine at a good price. It came pretty quickly. Wine variety was good, enjoyed every ne of them.
Hi Lourdes,
We appreciate you taking the time to send us your positive feedback. Thank you for your continued support. Should you have any questions regarding a particular selection or promotional offer, our customer service team is always available to assist you.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Please, do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
I've only had a serious complaint once and it was a few years ago. That particular bottle of wine was replaced in my next order free of charge. I enjoy sampling the various wines from around the globe and often take advantage of the Mystery case offers. I have recommended this site to several friends and relatives. The service is great! The wine is even better!
Hi Tracy,
Thank you for taking the time to send us your positive feedback. We are pleased you are satisfied with all aspects of our service. Should you have any questions regarding a particular selection or promotional offer, our customer service team is always available to assist you.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Please, do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
Found Wine Insiders during the lockdown. I've ordered 3 times; excellent customer service, quick delivery and great wines that I otherwise would not have tried. I recommend that you try their products, you won't be disappointed.
Hi Eileen,
Thank you for taking the time to send us your positive feedback. We are pleased you are satisfied with all aspects of our service. Should you have any questions regarding a particular selection or promotional offer, our customer service team is always available to assist you.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Please, do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
The prices are definitely good but the biggest surprise was how much I have loved every bottle of wine! I tried wines I was unfamiliar with and have not yet come across one I would not purchase again! Great service, great prices, GREAT wine! What more can you ask for?
Hi Connie,
Thank you for taking the time to send us your positive feedback. We are pleased you are enjoying the selections! We are always available to assist you with any of your future wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Please, do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
Excellent people to work with and great wine values. I've shipped wine all over the US with just as much excellent customer service as if the wine was being shipped to me. Watch for the great specials!
Hi Sandra,
Thank you for taking the time to send us your positive feedback. We continually strive to provide our customers with the best experience, and are always here to assist you with your future wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
So far, the wines received have been an occasion to look forward to. Family compliments the white choices more than the red selections. Keep up the wonderful picks!
Hi Michael,
Thank you for your great rating! We really appreciate your positive feedback and are pleased to hear you are enjoying the selections!
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
If you ever require any assistance with any of your wine needs, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers!
From the business
Wine Insiders makes it easy to get great wine. We love our wine so much that we offer a 100% Satisfaction Guarantee, so you can ship and sip risk-free. Shop with confidence knowing you won't find hidden fees or unexpected club subscriptions at Wine Insiders.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Bonita,
Thank you for taking the time to send us your positive feedback. We are pleased you are satisfied with all aspects of our service. Should you have any questions regarding a particular selection or promotional offer, our customer service team is always available to assist you.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Please, do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!