• Wine Insiders

Wine Insiders

Overview

Wine Insiders has a rating of 4.6 stars from 1,036 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wine Insiders most frequently mention customer service, great prices, and free shipping. Wine Insiders ranks 1st among Wine sites.

  • Service
    226
  • Value
    230
  • Shipping
    230
  • Returns
    68
  • Quality
    228

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
6
69
See all photos

What reviewers want you to know

Positive highlights

  • I love the fact that I get quality wines delivered to my door.
  • We have never been disappointed in the wine selections, delivery is fast and right to my door.

Critical highlights

  • I must say my experience with Wine Insiders was not that pleasant which I was expecting.
  • Even after calling customer service I was given a I'm so sorry but we cannot apply your credits.
How would you rate Wine Insiders?
Top Positive Review

“Great company, great wine!”

Sheryl L.
7/31/22

Wine Insiders guarantees you'll never drink a bottle of wine you don't like. They follow through. They send you offers which you are NEVER obligated to order. You can select a great deal on a bundle of wines that they curate or wait for a sale that allows you to make your own selections at a reduced price. The ONE time I selected something that I did not like, I contacted them about it, and they immediately credited my account. Great company. Great wine.

Top Critical Review

“THIS IS WHAT HAPPENS WHEN A SMALL COMPANY GETS EATEN UP BY A LARGE CORPORATION.GETS”

DENNIS V.
1/5/24

What a joke! Prices are not back to the way they were. They would be average 50% off original so called your high price set at $29.99. Now you are lucky to find a price that's 20% off your high original price. You may get some new suckers to pay these ridiculous prices on wine no other retail carries but old customers like me know your scam. Large corporations only exist for their CEO and stock holders.

Reviews (1,036)

Rating

Timeframe

Other

Reviews that mention popular keywords

wine insiders (525) customer service (151) quality wine (45) wine selections (46)
Thumbnail of user sheryll223
1 review
0 helpful votes
July 31st, 2022
Verified purchase

Wine Insiders guarantees you'll never drink a bottle of wine you don't like. They follow through. They send you offers which you are NEVER obligated to order. You can select a great deal on a bundle of wines that they curate or wait for a sale that allows you to make your own selections at a reduced price. The ONE time I selected something that I did not like, I contacted them about it, and they immediately credited my account. Great company. Great wine.

Products used:
wine

Service
Value
Shipping
Quality
Thumbnail of user cst2
Rowena T. – Wine Insiders Rep

Hello Sheryl,

Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers

Thumbnail of user marks3059
2 reviews
0 helpful votes
July 2nd, 2022
Verified purchase

Always skeptical the first time buying something sight unseen. These Folks deliver. The wine selection is HUGE. Pick a country and they most likely have some wine from there. And not just any wine, we have ordered about 5 times - meaning around 70 bottles - and have had maybe a couple that we were not fond of. Great Product, great service, great prices. What more could you ask for!.

Try it, you will not be disappointed

Tip for consumers:
They know their wine, you will not be disappointed.

Products used:
Wine and more wine

Service
Value
Shipping
Quality
Thumbnail of user cst2
Rowena T. – Wine Insiders Rep

Hello Mark,

Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers

Thumbnail of user christophera692
1 review
0 helpful votes
February 19th, 2022

We have ordered from Wine Insiders somewhere around a dozen times, first couple through Groupon and then straight from the website. Let's say 150 bottles overall... We've had four we didn't like. That's not exaggerated. We took photos of the four bottles so we didn't order again. But those four became sangria so it wasn't a loss!
I can't say enough good things about our experiences. Those price points against the quality of the wines are unheard of in a regular store. 15 bottles for $6.99, $7.99, $8.99 each... Yes.

Tip for consumers:
Use the Filter function to narrow your selection.

Products used:
Wine

Service
Value
Shipping
Quality
Thumbnail of user cst2
Rowena T. – Wine Insiders Rep

Hello Christopher, Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers

Thumbnail of user alisj2
1 review
0 helpful votes
January 30th, 2022

Wine Insiders has become my primary source for table wines. They have a great selection, excellent customer service, and (my favorite) affordable prices. As an artist, that's important to me! I also love their fast, free shipping!
I've gotten in the habit of taking a bottle to anyone I visit. I also enjoy talking to friends about food and wine pairings--the right wine makes any food taste better.
I've been dealing with Wine Insiders for years, now, and my only problem has been storage!

Tip for consumers:
I could not figure out how to photograph my receipt. Annoying that you can't cut and paste.

Products used:
They sell wine. I bought wine.

Service
Value
Shipping
Returns
Quality
Thumbnail of user cst2
Rowena T. – Wine Insiders Rep

Hello Alis,
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers

Thumbnail of user christiaanm8
1 review
0 helpful votes
May 30th, 2022

For guys like me who like wines over a broad spectrum, and care about not getting bad stuff more than trying to find that exquisite far out vintage stuff for the snobs, Wine Insiders is a great merchant to use. Moreover, my frugal self gets satisfied with their pricing systems. Getting it delivered to your door is a plus as well. However, I had to invest in a dolly to carry these 15 bottle boxes inside. Wine can be heavy!

Thumbnail of user cst2
Rowena T. – Wine Insiders Rep

Hello Christiaan,

Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers

Thumbnail of user marias1533
1 review
2 helpful votes
March 17th, 2021
Verified purchase

I have purchased from Wine Insiders for several years now and am really happy with the company. I get great wines at great prices. My friends often ask me where I got such a great wine. Shipping is free at 6 bottles, although I usually buy more and enjoy a free gift as well. Plus, they have a satisfaction guarantee. Once I received a bottle that neither my husband or I liked. I contacted them and they refunded my money. Easy website. Quick delivery. Just really pleased with Wine Insiders!

Thumbnail of user jordans277
Jordan S. – Wine Insiders Rep

Hi Maria,

Thank you for taking the time to send us your positive feedback. We continually strive to provide our customers with the best experience and are always here to assist you with your future wine needs. We sincerely value your input and continued support!

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!

Thumbnail of user maxw220
1 review
0 helpful votes
July 9th, 2022
Verified purchase

I first tried wine insiders through an offer with Amex. I am very glad I did. We have tried many very good wines from many places. We have never had a wine we didn't enjoy. They are always offering specials. Delivery is through Fedex and often the wine arrives three days after placing the order. Customer service is excellent.
I enjoy getting good wines at good prices and Wine Insiders is excellent. Highly recommend.

Products used:
Wine

Service
Value
Shipping
Returns
Quality
Thumbnail of user cst2
Rowena T. – Wine Insiders Rep

Hello Max

Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers

Thumbnail of user lindab4540
1 review
0 helpful votes
August 8th, 2022
Verified purchase

I was very pleased with my order from Wine Insiders. I found the ordering process simple, the selection very good, and the shipping process was great. I love the careful packing of the wines in recyclable cardboard. The wine selections were broad, domestic and international. I tried a few new types that I probably would not have considered. Happy with my purchase. (Although I wasn't able to be home to sign for the box, I was able to redirect the shipment to a local FedEx store. Very convenient!)

Thumbnail of user cst2
Rowena T. – Wine Insiders Rep

Hello Linda,

Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers

Thumbnail of user dennism1527
1 review
0 helpful votes
July 5th, 2022
Verified purchase

I have been purchasing from Wine Insiders for several years now and am very pleased with them. Wines are priced well below what I would pay for the same quality at the liquor store. I have never had a bad bottle and my delivery has been packed well and arrives extremely fast. They are easy to reach by phone, know their product and are very pleasant to talk to.

Thumbnail of user cst2
Rowena T. – Wine Insiders Rep

Hello Dennis,

Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers

Thumbnail of user kellyw1167
2 reviews
3 helpful votes
January 5th, 2024

I've been a customer for several years and was mostly satisfied. Sometimes the wine selections were sparse, but generally it was fine and the prices fair. Recently I discovered they have been overcharging the sales tax for my location. When I reached out to customer service, they credited one order only. I asked if they could fix it for future orders and was told they could not. Very poor customer service. I will have to reach out to my state attorney general to receive reimbursement for the years of overcharges. Check your taxes carefully if you order.

Thumbnail of user cst2
Rowena T. – Wine Insiders Rep

Hi Kelly,! Thank you for getting in touch, and we deeply regret the inconvenience you experienced with the overcharged sales tax.

Please be aware that this is not something we want to happen to our customers. The agent who assisted you could have explained that the sales tax is automatically calculated by our system. If customers disagree with the charge, we can manually adjust it for the current order. However, the system won't automatically adjust it for future orders. Customers can contact us to request a manual adjustment for future orders.

To compensate for this inconvenience, we would like to offer a 50% refund on your current order. Please confirm if you agree with this resolution by calling our customer service team at (800) 615-7304, Monday through Friday from 9:00 am to 8:00 pm (EST), and Saturday and Sunday from 10:00 am to 7:00 pm (EST).

We apologize once again for any trouble this may have caused. Have a wonderful day and stay safe!

Thumbnail of user dennisv
13 reviews
58 helpful votes
January 5th, 2024

What a joke! Prices are not back to the way they were. They would be average 50% off original so called your high price set at $29.99. Now you are lucky to find a price that's 20% off your high original price. You may get some new suckers to pay these ridiculous prices on wine no other retail carries but old customers like me know your scam. Large corporations only exist for their CEO and stock holders.

Service
Value
Shipping
Returns
Quality
Thumbnail of user cst2
Rowena T. – Wine Insiders Rep

Hello Dennis! Thank you for sharing your feedback with us. We truly value your perspective as a long-time customer, and we apologize if recent changes in our pricing have caused disappointment.

We understand your concerns regarding recent changes in our pricing structure, and we sincerely apologize for any frustration this may have caused. Wine Insiders aims to make shopping for great wine convenient, fun, and affordable. While traditional retail pricing includes markups for marketing, advertising, and store operations, we bring you comparable wines for insider pricing by cutting out the middleman and delivering wines directly to you.

Despite our efforts to provide the best wines at great value, we apologize if our pricing exceeded your expectations. We frequently offer exclusive sales and heavy markdown offers that bring our wine prices to an all-time low. We want to assure you that we are constantly evaluating our pricing structure to ensure fairness and transparency for all our customers. We appreciate your candid observations and understand your concerns about the perceived decrease in discount percentages.

If there's anything specific you'd like us to address or if you have additional feedback, please feel free to reach out to our customer service team at info@wineinsiders.com or call us at 800-615-7304. We are committed to making improvements based on customer input, and your comments will aid us in this process.

Thank you for your continued support and for being a valued customer. We look forward to the opportunity to address your concerns and regain your trust. Have a wonderful day and stay safe!

Thumbnail of user pault1381
2 reviews
0 helpful votes
February 21st, 2022
Verified purchase

I have tried a couple of different wine delivery services, but this one is far superior! Great service!

Tip for consumers:
You don't have to sign up for anything monthly, or a subscription. They email you the great deals and you get what you want!

Products used:
Wine

Service
Value
Shipping
Quality
Thumbnail of user cst2
Rowena T. – Wine Insiders Rep

Hello Paul,
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers

Thumbnail of user dj484
1 review
0 helpful votes
December 27th, 2021

We have been Wine Insider customers for several years. We are not nor pretend to be sommeliers but enjoy good wine at a good price and Wine Insiders consistently delivers with selections that meet or exceed. We love the variety and flavor adventures provided with every shipment. Customer service is always friendly, professional and efficient addressing any issues and questions, the very few times we needed to contact Wine Insiders concerning an order received.

Service
Value
Shipping
Returns
Quality
Thumbnail of user cst2
Rowena T. – Wine Insiders Rep

Hello D. J

Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers

Thumbnail of user barrys178
2 reviews
0 helpful votes
April 22nd, 2022
Verified purchase

We have been an avid user of Wine Insiders. The selection of reds, whites and sparkling is extremely robust. My family have enjoyed all of the wines and we make it a point to try many different labels. I have been very impressed with range of wines, but at fantastic prices as well. We are always excited when the box arrives with our wine.

Service
Value
Shipping
Quality
Thumbnail of user cst2
Rowena T. – Wine Insiders Rep

Hello Barry,
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers

Thumbnail of user vbettis
1 review
0 helpful votes
October 9th, 2023

Any bonus credits, credits for onboarding new members are BOGUS! They pull your money and will not - do not apply your EARNED CREDITS. Even after calling customer service I was given a I'm so sorry but we cannot apply your credits. WHY you ask? Because I had an angel balance. What's an angel balance you ask? It is YOUR MONEY you are loaning the winemakers. So bottom line I had to use my outstanding balance I loaned them of MY MONEY before using my EARNED CREDITS! NEEDLESS TO SAY I QUIT THIS COMPANY!

Service
Value
Shipping
Returns
Quality
Thumbnail of user cst2
Rowena T. – Wine Insiders Rep

Hi Victoria! Thank you for taking the time to send us your feedback. Currently, we regret to inform you that our referral program is presently unavailable. This decision was made to ensure the seamless and secure implementation of the new system, which will ultimately enhance your overall experience with our services.

However, how it worked was we will give your friends $100 off their first purchase of $200+tax. After they place their 1st order, you'll get the same offer, a $100 off coupon, to use on your next purchase of $200+. If you did not receive your voucher code, or if your code is not working because the program has been paused, we sincerely apologize for the inconveniences. We'd be happy to honor the offer for you, please get in contact with us at info@wineinsiders.com or at (800) 615-7304, Monday thru Friday 9:00am to 8:00pm (EST), and Saturday and Sunday 10:00 am to 7:00pm (EST), excluding holidays.

If you'd like us to give you a call, please send me a private message with your contact information, and I can schedule for a supervisor to call you immediately.

Thumbnail of user davidw546
1 review
0 helpful votes
January 16th, 2022
Verified purchase

I buy lots of wines from this site. The wines are all very good and you can get some great deals. Shipping is fast and I've never had a problem. I've recommended them to many of my friends.

Tip for consumers:
Look out for great deals

Products used:
Lots of wines

Service
Value
Shipping
Quality
Thumbnail of user cst2
Rowena T. – Wine Insiders Rep

Hello David,
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers

Thumbnail of user donaldb746
2 reviews
2 helpful votes
January 31st, 2021
Verified purchase

Wine with dinner is a regular event. Box wine, while acceptable, just doesn't strike the correct note. Wine Insider's wines are always as good as the best box wines and have that added benefit of the unique differences that come from the regions of production and the variety of grapes. In multiple orders never a bad bottle, always a good value, shipping and packing is perfect and very fast. Can't comment about their customer service since I have never had any reason to utilize it.

Tip for consumers:
Special offers are worth waiting for.

Products used:
Wine

Service
Value
Shipping
Quality
Thumbnail of user jordans277
Jordan S. – Wine Insiders Rep

Hi Donald,

Thank you for your great rating! We really appreciate your positive feedback and are pleased to hear you are satisfied with all aspects of our service and are enjoying the selections. Thank you for your continued support!

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!

Thumbnail of user gregoryc580
1 review
1 helpful vote
January 23rd, 2021
Verified purchase

We have been a member of one of their clubs for several years and have rarely been disappointed. Their wines are always decent and sometimes spectacular but equally important, their pricing and shipping costs (if any) are always very fair. I still purchase wine at our stores locally in order to support the community businesses (especially during the pandemic) but candidly, the prices and always better through Wine Insiders. Finally, the also had frequent specials that make it hard to pass up.

Thumbnail of user jordans277
Jordan S. – Wine Insiders Rep

Hi Gregory, Thank you for your great rating! We really appreciate your positive feedback and are pleased to hear you are satisfied with all aspects of our service and are enjoying the selections. Thank you for your continued support!

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!

Thumbnail of user takiesea
1 review
0 helpful votes
March 12th, 2022
Verified purchase

Large selection of wines at unbelievable prices. They also offer promos and free shipping for 6 bottles which is a steal! I will only order wine from this website.

Thumbnail of user cst2
Rowena T. – Wine Insiders Rep

Hello Takiese,
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers

Thumbnail of user melissas476
2 reviews
1 helpful vote
March 12th, 2019

First time ordering from Wine Insiders. My package was damaged in shipping(they use Fed Ex as their carrier). I WAS in fact notified of the damage. However, was NOT notified my package was sent back to shipper. I have Been waiting at home to sign for my wine. After talking to Fed ex and then calling Wine Insider's customer service. I was told my package had been sent back. I was Not given this notification. The man (Shawn) in customer service felt the need to explain to me in an extremely condescending tone how to use tracking info. As if I walked straight out of a cave. He told me it was my responsibility to call Wine Insiders back and request a new shipment since my first order was damaged. I was under the impression all of this would've been handled by them since I'm a paying customer. Or at the VERY least, been told my package had been sent back, instead of wasting my day off waiting around at home for the package. I asked if this info is listed under their customer service potion on the Wine Insiders site, he said no. So, I guess I should start learning Telepathy. I said that once a shipment is damaged & returned back to them their warehouse can take up to two weeks to notify them and send out a new package to the sender. I explained this was my first purchase from them & probably my last. He told me when I got off the phone my wine would be here in 3 business days. Guess I better clear my schedule now to begin the waiting process again. Ridiculous.

* Wine Insiders attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user christat12
Christa T. – Wine Insiders Rep

Hello Melissa S.,

Thank you for taking the time to reach out and provide this feedback. I do apologize about the delay in shipment and the customer service you received. For damaged orders, we do not receive notification until the orders have been returned to the warehouse. Every day, we do run a damage report and contact each and every customer who's order has been damaged in transit so they are able to confirm if they'd like a refund or a reship. If you'd like to discuss this further, feel free to give us a call at Customer Service (800) 615-7304 Monday through Friday 9:00am – 8:00pm EST or send us an e-mail at info@wineinsiders.com.

Sincerely,
Wine Insiders

Thumbnail of user heidiw14
4 reviews
24 helpful votes
January 7th, 2024

I'm a former regular customer of Wine Insiders. It USED TO BE cheaper to buy in bulk from Wine Insiders than to go to a nearby liquor store for the same type/quality of wine. It's no longer true. First, they added a "handling fee" of $3 per order that was being charged in order to help them expedite the shipping process. (Insert eye-roll here). Then they sent an email stating they were being "forced" to raise prices due to "inflation". Please! It's just greed! Nowadays, I can find the same lower-to-LOW-quality wines for much less money in my local liquor store. Don't be mistaken; the wine they sell at Wine Insiders IS INDEED low-quality; they buy excess/leftover stock from wineries who couldn't sell it. (Think of it as "Overstock.com" for wine). That's why Wine Insiders' wine *used to be* reasonably priced. Nowadays, though, you'll pay much more for the same low-level product. Now they've jacked up their prices and their "sales" and "specials" are a joke! I'd rather buy similar low-brow wines for less money while also supporting my local small business liquor store.

Service
Value
Shipping
Quality
Thumbnail of user cst2
Rowena T. – Wine Insiders Rep

Hello Heidi! Thank you for taking the time to share your feedback with us. We truly value our customers' opinions and appreciate your honesty about your experience with Wine Insiders.

We understand your concerns regarding recent changes in our pricing structure, and we sincerely apologize for any frustration this may have caused. Wine Insiders aims to make shopping for great wine convenient, fun, and affordable. While traditional retail pricing includes markups for marketing, advertising, and store operations, we bring you comparable wines for insider pricing by cutting out the middleman and delivering wines directly to you.

Despite our efforts to provide the best wines at great value, we apologize if our pricing exceeded your expectations. We frequently offer exclusive sales and heavy markdown offers that bring our wine prices to an all-time low. We want to assure you that we continually assess and adjust our policies to serve our customers best. Your insights into the perceived quality of our wines and their pricing are important to us, and we will be reviewing our offerings to ensure they meet the expectations of our valued customers.

If there's anything specific you'd like us to address or if you have additional feedback, please feel free to reach out to our customer service team at info@wineinsiders.com or call us at 800-615-7304. We are committed to making improvements based on customer input, and your comments will aid us in this process.

We appreciate your past loyalty to Wine Insiders, and we hope to have the opportunity to win back your trust in the future. Thank you for bringing your concerns to our attention. Have a wonderful day and stay safe!

Thumbnail of user melissas2438
0 reviews
0 helpful votes
June 26th, 2022
Verified purchase

We love this website! They have a huge selection of wine. You can purchase wine that was made all over the world. They also frequently have a variety of sales which makes it cheaper than buying it at a local store. The cherry on top is that it is delivered to your doorstep. Can't beat that!

Thumbnail of user cst2
Rowena T. – Wine Insiders Rep

Hello Melissa,

Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers

Thumbnail of user laurenw655
1 review
0 helpful votes
May 6th, 2022

I was hesitant to order wine online but decided to give it a try a couple of years ago and I've never been sorry! Every bottle has been amazingly good and you can't beat the price for wine delivered right to your front door! We have discovered several new favorites along the way. Don't hesitate — you won't regret it!

Thumbnail of user cst2
Rowena T. – Wine Insiders Rep

Hello Lauren,
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers

Thumbnail of user rikao2
1 review
0 helpful votes
March 28th, 2021
Verified purchase

I've been ordering from Wine Insiders for a couple years and always enjoyed the wines I've received, but once covid happened and we couldn't leave our homes, it has been a godsend! They have a great selection, it's so easy to choose and order and it ships right to my front door super quickly! They also have great deals and fun promotions often. I highly recommend Wine Insiders to any wine lovers out there!

Thumbnail of user jordans277
Jordan S. – Wine Insiders Rep

Hi Rika,

Thank you for the great rating and positive feedback. We value your input and continued support.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

Contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!

Thumbnail of user gregs792
2 reviews
0 helpful votes
March 28th, 2021
Verified purchase

I have been a customer of Wine Insiders for several years and use this site to keep my cellar well-stocked. It is NOT a subscription service so you don't have to take regular deliveries of decline shipments. You just order when you are ready. Finding what you are looking for is easy or they offer periodic specials where they will send you a curated order so you can try something new. Shipping is easy and arrives quickly. You can also have it delivered to a drop-off location where you can pick it up on your schedule.

Tip for consumers:
They have periodic specials during the year and also will select curated shipments for you if you want to try something new.

Products used:
I have ordered several cases of wine from this site.

Service
Value
Shipping
Quality
Thumbnail of user jordans277
Jordan S. – Wine Insiders Rep

Hi Greg,

Thank you for the great rating and positive feedback. We value your input and continued support.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

Contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!

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Wine Insiders makes it easy to get great wine. We love our wine so much that we offer a 100% Satisfaction Guarantee, so you can ship and sip risk-free. Shop with confidence knowing you won't find hidden fees or unexpected club subscriptions at Wine Insiders.

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Rowena T.
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