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WigsWay
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wigsway.com
Texas
1 review
2 helpful votes
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Complete Scam
March 29, 2016

I received my order and it looked nothing like the photo online. Not only the style was different, it was not human hair as stated. It was badly shaped and the chemical smell was awful. I will never order any wigs from China again! All the ones I purchased from China look nothing like the photo. Some of their site say they are from Europe so don't be fooled by them.

Date of experience: March 29, 2016
Arkansas
3 reviews
1 helpful vote
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Scam Artist
August 13, 2020

I ordered 3 wigs from this company and not one of them was what they showed in the picture AND THEY ARE NOT HUMAN HAIR WIGS. They do not want to provide a prepaid return shipping label and only wanted to give me a 5 or 10% refund. DO NOT BUY FROM THIS COMPANY

Date of experience: August 13, 2020
California
1 review
13 helpful votes
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Wigsway is a Fraud
October 17, 2015

I had a bad buying experience with WigsWay. I purchased a $158 wig and was totally unsatisfied with the product. It was falsely advertised as 100% Remy human hair when it is really was synthetic hair. The quality was poor and I had a difficult time getting the address from Wigsway to return the wig, which was in China. I had to file a claim with Paypal to request for a return address and receive refund. I return the item finally and spent over $57 to return it to China. This company is a fraud and it has bad business practices. They are a scam and should not be in business. Please don't trust them.

Date of experience: October 17, 2015
China
1 review
7 helpful votes
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EXCELLENT WIG!
December 19, 2015

This is my first time ordering a wig via the internet and I must say that I am quite impressed with this wig. It fits nicely and is comfortable. I cut the mesh at the forehead as far as I could and nobody can tell that it is a wig when I pull my hair back. It`s amazing! The only drawback for me is that the hair on the sides is not as long as it appears on the picture but I don`t mind the look. I will definitely order other wigs!

Date of experience: December 18, 2015
India
1 review
0 helpful votes
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Recommendable
December 9, 2019

I love this hair style from this website. I actually purchased it for someone; tried it on and knock out in feel affection for with this amazing hair style, its quality is superb and long lasting. I do highly recommend it for sure.

Date of experience: December 8, 2019
Louisiana
1 review
0 helpful votes
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I purchased 2 wigs. Totally misrepresented! 3 weeks and at least 10 requests for a return address so I could send them back. Just wanted them to honor their companys return policy. No honor among thieves. AND THESE ARE THIEVES!

Date of experience: October 8, 2016
Michigan
1 review
14 helpful votes
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I ordered a wig and was very excited by the website. The custom wig was of poor quality and missing specific things in the production of the wig. Please save yourself the headache and money. There are better website's of great quality!

Date of experience: May 3, 2015
Japan
1 review
5 helpful votes
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Love It!
January 7, 2016

I am new to the world of wigs as my alopecia universalis came fast and with a vengeance. I was absolutely delighted with my choice of wig and style as well as color. It is much more comfortable than a full cap construction and it looks and acts more like real hair my real hair. I will definitely be getting another one in the future!

Date of experience: January 7, 2016
Massachusetts
1 review
13 helpful votes
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Love it
August 4, 2015

I bought a wig from wigsway. I am so lucky the wig I am so satisfied. This is an awesome wig! So soft and realistic! I ordered one for exchange and am ordering another today since it is now being retired. To bad. LOVE LOVE LOVE this product! Ladies, this is a great company to purchase from, I did return one for exchange and it was so easy! Give this company a try!

Date of experience: August 4, 2015
California
1 review
0 helpful votes
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Crooks in China
March 20, 2017

This company is in China. They ship from China. I ordered a wig and what I received didn't even come close to what I ordered and it wasn't human hair as I ordered. I contacted the company to get approval for a return. After now 4 e-mail exchanges, they are trying to get me to accept a 10% refund and to keep the item because they say it's too expensive to ship it back to China. Why would I accept only 10% refund of my $200 and keeping the item which I have no intention of wearing? Order at your own risk and don't be surprised when you lose your money and hate what they sent you!

Date of experience: March 20, 2017
Massachusetts
1 review
2 helpful votes
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Just so so
June 25, 2015

I bought a wig from wigsway. This wig has a lot of hair. More hair than I knew what to do with. The wig looks fabulous on me and no one knew it was a wig. The color combinations are fantastic. Cons: Needs to be combed during and after use. Tangles easily (although I wore mine dancing so... and it never fell off). After I used it I had to spray detangle on sections and comb through (takes time). I have had it for a couple of months and it looks great. Does shed.

Date of experience: June 25, 2015
Illinois
1 review
0 helpful votes
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Stay away from Wigsway!
September 7, 2016

I bought a wig from Wigsway. When it arrived, it smelled horrible - a bad chemical odor. When I tried it on, it was so small it popped off my head. It was not the style that I ordered. When I contacted their Customer Service Department - the same day I got the wig - they said they were sure I could make the wig work if I tried hard enough. I have been emailing with them for days now. They are insulting and only offered me a $15 or $20 refund on a wig that cost me over $100. They do NOT honor their 15 day refund guarantee. They rip you off. Don't buy from them.

Date of experience: September 7, 2016
New Zealand
1 review
1 helpful vote
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Paid $218 aud, thoughtit was from Australia, asked them they said not from china. Of course it was from china, wang Lin sent this crazy orange wig like dolls hair. I paid 218 dollars they refunded $80.00 they made $134 for nothing. Wish Icould sue them, such liars, they dont want it back, totally the wrong wig that I ordered, the one I ordered was short chin length and wavy, this one will go out in the rubbish. I even paid all the postage. Dont be fooled into buying one thinking it is real hair and from australia like I did

Date of experience: May 9, 2016
Massachusetts
1 review
11 helpful votes
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My natural hair is terribly thin and as a cosmetologist, I've always wanted to have the kind of hair that I could feel confident about. That being said, the wig I bought from wigsway has been a brilliant purchase! It's very natural in appearance. The density is not too thick to the point of looking fake and the texture is silky. The best part? I can freely put it up, throw it into an up-do and part it any which way. I purchased this wig in the color 14H. All in all, this wig is worth the price!

Date of experience: July 1, 2015
Australia
1 review
0 helpful votes
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Do not buy from Wigway/Wigsway. I bought a wig for a family member who has cancer. I ordered a Human Hair brown wig with blonde highlights and when the wig arrived it was red and polyester. I asked to swap it for the correct wig or refund the money, I was happy to send it back and pay for postage. The wig cost $250 and they offered me $45 to keep the wig. They say they are an Australian company but their factory is in china. They refuse to cooperate or take responsibility for sending the wrong wig.

Date of experience: June 13, 2016
Spain
1 review
14 helpful votes
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My Beauty Secret
September 21, 2015

People are constantly asking me what color I use on my hair and where do I get it cut? Since I color and cut my own hair I do not fess up to strangers as it's so much fun to go through life feeling good about yourself and not having to tell. It's my beauty secret! I have had more compliments in these past few years than I have in my entire life and I do have to thank you for that.

Date of experience: September 21, 2015
Australia
1 review
3 helpful votes
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They are disgusting
March 21, 2016

I bought a real hair black wig revived a blonde cheap non human hair wig. Diagusting service. I spent $200 for a cheap wig and they only offered to return $30. I explained it was for my mum who was a cancer patient and they said they don't care. Diagusting shady company

Date of experience: March 21, 2016
Colorado
1 review
15 helpful votes
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I bought a wig from wigsway, ordered 27b color and received 10 color. They want me to send them a picture of the wig before they will do anything...
They have been giving me the run around for about 2 months and looks like I just lost my money! I am 86 years old and cannot afford the loss! I have asked for address to mail picture of the wig we received, but will not give me that, and also will not give me a phone to reach them by! Very dissapointed!

Date of experience: July 21, 2015
District of Columbia
11 reviews
69 helpful votes
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Terrible experience
August 18, 2015

I ordered a human hair wig from this company and paid $119.00. When I received the wig, first of all it looked nothing like the picture and inside the wig if it's human hair, there is a tag inside the wig stating this. There was no tag inside the wig stating it was human hair. I have worn wigs for over 30 years and sometime dye my wigs with usually good results. This wig did not change colors, not even a little. I contacted customer service but received no help from them. They scammed me out of $119.00! The wig was so terrible I could not wear it. STAY AWAY FROM COMPANIES OUT OF CHINA!

Date of experience: August 18, 2015
Australia
1 review
4 helpful votes
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I have ordered the wig more than 2 months ago and still waiting. I'm starting to think this website is a scam. Anyone else with the same problem?

Date of experience: June 29, 2020

Overview

WigsWay has a rating of 2.3 stars from 84 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WigsWay most frequently mention human hair and customer service. WigsWay ranks 248th among Wigs sites.

service
8
value
9
shipping
9
returns
8
quality
9