WigsBuy has a rating of 1.7 stars from 693 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about WigsBuy most frequently mention customer service, wrong color, and phone number problems. WigsBuy ranks 288th among Wigs sites.
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I am so satisfied with my beautiful wig. It is very long, comes to the small of my back and I am tall. Fits well, feels secure and the razor cutting is awesome. It feels a little coarse, but a spray of conditioning spray and that puts that right. I will mention, the wig is not as vibrantly colored as the picture, it is a darker red with some beautiful highlights. It looks amazing on, sexy and weighty, like your own hair. This is a nice wig.
This company shows pictures of Jaclyn Smith wigs and I ordered one paid extra for expedited freight still took over a week and it's a copy There is no phone to call here in the US I don't know whether to be mad at myself or this company guess I got what China company's are doing scamming folks look at the piece of cut paper they put in for prove of what's in box
This company shows pictures of Jaclyn Smith wigs and I ordered one paid extra for expedited freight still took over a week and it's a copy There is no phone to call here in the US I don't know whether to be mad at myself or this company guess I got what China company's are doing scamming folks look at the piece of cut paper they put in for prove of what's in box
Tip for consumers:
Don't be scammed like me
Products used:
A copied Jaclyn Smith Wig
I will never ever buy from this company again. Not only are their wigs awful their customer service is awful. There is no number to talk to someone. Communication is all by email and you wait days for an answer. I buy the wigs for my daughter due yo losing her hair from cancer. One of the wigs looks like a clown when she put it on. Not at all like the website. It was all mattied and look like it got dragged around by a dog. So so bad. I requested to return the wigs and UPS was going to charge me $350 to return. USPS $95
I have never dealt with a company that made you pay for returned merchandise. That is bad customer service. DONT BUY FROM WIGSBUY
This is a WARNING
I ordered a "100% human hair" wig from this place. Cost me $200. When I received it, it was a synthetic blend, the wrong wig and the wrong color. IT looked like something I could have bought at the Halloween store or Party City. I tried to return it. Called their customer service line, tried their CHAT, and sent an email. No response. I logged into the website, found their return policy and there were no links, addresses or forms available to fill out or click on. So now, I'm stuck with a 200$ Halloween costume. DO NOT buy from this "company" unless you just like throwing away your money or dealing with unethical thieving companies.
Tip for consumers:
This place is a total SCAM.
Products used:
"100% human hair " wig
My mother order a wig from a Facebook ad. I have said over and over to never trust the linked ad but she's a trusting old woman on a fixed income. The wig came after 2 months and it was a horrible color! Customer service numbers are disconnected and no replies from emails. $150 lost. Of course, it comes from China. Scam!
Products used:
It was a wig that was never used. Not an accurate color.
This companies wigs look NOTHING and I mean NOTHING LIKE they advertise. People said a knock off, they don't even qualify for a knock off-at least a knock off looks almost identical to the real thing. Good luck getting a refund when your unsatisfied with your garbage wig. My pictures say it all. Do you see any curls in the wigs they advertised versus what I received, Yeah me neither. Stay away for this company! I'm trying to save you immense aggravation like myself. The reviews say it all. This company is a complete joke with no punchline! Lol
Products used:
None there wigs were garbage
Ordered this wig In January, order number *******. (I am posting the order number to prove my earnestness.). Website had said it passed quality inspection. Then no more updates, no wig was sent. I emailed them on four separate occasions, asking for an update. No response. Do not purchase anything from this Business! It is a complete fraud and sham and you will lose money! (I am out $166, that's a lot of money.)
Tip for consumers:
Do not purchase from this site. They will keep your money, never respond to your emails of inquiry, and never send you the product.
Products used:
None. Didn’t receive the product.
My wig came 2 months after I initially placed the order with no updates. Customer service kept giving me the wrong date for when it should be shipped out. I had to pay an additional 53 dollars to have it delivered and when it finally showed up it was the wrong length, colour, and texture with a horrible part. It looks like a halloween wig and it costs over $500 dollars! Please don't trust this company. Learn from my mistake!
Tip for consumers:
Horrible
Products used:
Wig
The wig I received is nothing like the picture. It was smaller and less full than the picture. I immediately looked in to a refund and they made me jump through hoops. Then they came up with nonsense about why they would not take it back. Do not buy a wig from them. It came from China and took forever to get here.
NOT WORTH THE MONEY. The one picture is what it was suppose to look like. The other picture shows how thin and stringy it actually is.
I ordered a wig 2 months ago, it arrived last week, after opening the box I was so very dissatisfied, I have never seen this color and it looks nothing like what the picture looked like. The cost was $55.00 plus shipping and handling. It doesn't seem easy to return. I know lots of ladies that like new looks but I would never recommend this company to any one. My name is Debra Dillard, my e-mail *******@hotmail.com.Thanks but never again. Don't know why it took so long to get it. Ms. Dissatisfied!
Tip for consumers:
Make sure, don't know how your purchase is correct
Products used:
Wig
Stupid me didn't do a thorough research first. I was led to believe the wig was coming from U.S. I ordered the wig and they took funds out of my account on 1/4/22 with 3 day shipping. On 1/10/22, no wig, so I tried canceling order and they refused. This monstrosity that's supposed to be a wig arrived 1/31/22. It's not even the wig I ordered and it shipped from China, not the United States. Hard lesson learned!
Tip for consumers:
My advice to others is avoid wigsbuy
Products used:
Wig
I do a good deal of online shopping and pride myself in thoroughly researching products before a purchase. I've been looking for a highlighted short choppy cut wig and found one on WigsBuy. I did NOT do a search for reviews and am so sorry for this mistake. I received a package with a wig sized for a doll's head, color brown made out of what I would call straw cut from a bowl. This company needs to be drummed out of business.
This is not my first time purchasing from this company usually wait time 3-4 weeks. I paid for expedited shipping, hoping I can get in two weeks it has been almost two months now. I have a foundation where I give the wigs away complimentary for people who are suffering from Cancer, I had to go to another company to purchase a wig because my client was patiently waiting for the wig for me to just tell her it's coming and never came. I will never order from them again and don't be in a rush if you order a wig.
Products used:
Nothing
I received 2 wigs today, both the wrong color and so thick they look cheap. I am platinum blond. The wigs were Light brown and Dark brunette! Have called Customer Service Phone and always busy. No receipt to find customer order # let alone anything else. Please do not use this outlet! Cheap wigs from China!
Tip for consumers:
Use another wig outlet
Products used:
Neither wigs
I would NEVER order from here again. It took 5 weeks and the wig was not what I ordered. My mom had a tumor removed from the top of her head in February and I ordered a short pixie cut wig that day. The wig came and is completely wrong. See the photos and their offers. Refund me less then 50% of purchase AND I pay for return shipping. Then they give me a VIP link for future orders. They are messing with the wrong girl!
The phone number is non-functional. I received only half of my order placed in Jan., this is March. I have emailed greater than 6-7 times requesting the return address. The late response is always, 'return the merchandise and we will refund' the money. Yet they refuse to provide the refund address nor a "real" phone number. I spent over $250, receiving only half the order placed in January. I want a full refund.
Tip for consumers:
Do your reviews research. I personally have learned my lesson. I may never receive my refund nor the other half of the order.
Products used:
I did not use either of the products. The wigs does not appear to be the ones I ordered or they were misrepresented. I ordered earrings with the same order and they have yet to arrive. I no longer want them. I want nothing from this company but my refund. I cannot send it back because they refuse to provide the address. I cannot call them because they post a non-functional phone number.
The wigs I received after a long wait did not in any way match the advertising pictures. The models are pictures of actual real hair styles not wig. When I contacted support I got ghosted. The website has no return policy or option. Do not use this site to buy a wig. It had no style or color just very awfully made and bad color. I have a receipt and can post pictures later.
Tip for consumers:
Find a trustworthy place that you can preferably try on first
Products used:
None it is not wearable
This is a terrible company to deal with; I should have done more research into complaints against Wigbuy. I received the wrong color, style and the quality is very low. When I contacted them regarding the problem they had me send pictures and then responded with an offered to refund only 50%. I learned the hard way that both their product and company is a waste of time and money. Please, for your own sake, steer clear of Wigbuy.
Tip for consumers:
Wigsbuy takes advantage of cancer patients.
Products used:
Wig, but unusable.
Paid online for an item, confirmation email on 5th February. Went online 23rd February to check order status - order does not exist, so sent a query to their customer service via their website to enquire why the order doesn't exist on their system, yet payment made almost a month ago. No acknowledgement of the query, no reply. Not even a courtesy note of we are looking int this issue.
I'll leave you to your own conclusions as to what this indicates. I'll keep pestering them, with dwindling expectations, I'll let the community know the outcome, but for now - score is -2/10
The company received the payment, but there was no shipping confirmation until after six weeks; I received the wrong items. There is no refund unless you pay your shipping cost to send it back to China. Very disappointed
1,, waited over a month for 2 pixie cut wigs in Med Golden Brown. 2 Got the wrong wigs (style, color) one some kind of brown and the other was blond 3. Tried calling Customer Service several times, over several days just kept getting a system greeting. 4. No packing slips or return shipping labels. Judging from the reviews I've read Looks like I'm out $300.00. So very upset and will never order from this website again.
This is a Chinese company that shows wig pictures from other manufacturers, then sends you either something horrible, or nothing at all. I don't understand why PayPal allows them to collect money through them. If it hadn't been for American Express, which I used on my Paypal account, I would have been out the $300. There is NO customer service. Don't even consider sending them money!
Tip for consumers:
Do Not Order From This Company
Products used:
None - wig was unwearable
I purchased 2 wigs from Wigsbuy. They looked NOTHING like the ads. You have to get pre-authorized by customer service before they will (IF) grant you a return. After months of trying to contact them, they finally replied to my emails. Long story short, they would only offer me a partial refund (less than half of what I paid). I am basically out over $200! Scam company - DO NOT BUY FROM THEM!
I ordered a standard size (based or their chart) and the fit was terrible. It also looked like something I could have bought at a costume store for $10. I have tried for 3 days to get a return address and whatever else is needed for the refund they claim you get if not 100% satisfied. As a hairdresser, I know quality and this is not it! I am also going to add a post to Facebook where they advertised. BUYER BEWARE
They just pick any horrible clown wig they have in a pile and ship it from china. It's horrible, matted at the seams, wrong style and wrong color. Total waste of money. Two three weeks to arrive.
The wigs shown on the site are not the wig you will receive. Took a month and a half to receive product. It arrived and looked nothing like the wig I ordered. Wrong color, no shape, different length, thin. Impossible to return wig through their site, it is intentionally set up to confuse. Best way to get refund is to contact Paypal or your credit card company. I contacted Paypal & filed a complaint. They returned a full refund including a fee tacked on for exchange. WigsBuy also wanted me to cheat customs. Below is their communication.
WigsBuy Message:Sorry,if you want the refund, the shipping cost and labor fee need to be deducted,because they are charged by the shipping company and workers, hope you can understand that.Or you can consider keeping the item with $50 USD refund.
If you insist, we will send you the return address,then refund you after we receive the return item.
Moreover,Because we have no return label but the shipping address,so if you want to return it,you need to pay the returning shipping cost.
1. We will give you the refund after we receive it and confirm it is in brand-new unused conditions without any damaging or dirt or perfume problems.
2. Please ship it via the cheaper shipping way(not express/expedited way) in your local Post Office (such as USPS,not UPS)
3. The declared package value should be less than $35 in case of expensive customs duty(Please also mark "gift/sample "on the returned package).
Tip for consumers:
Stay away from WigsBuy, they are not a legit company.
Products used:
Purchased wig, did not use. Cheap product, poorly constructed.
Wigsbuy provides natural looking cost-effective wigs, hair extensions & accessories for free shipping. Shop custom size synthetic & human hair wigs for men & women in multiple colors on our wig store here to explore the secret of instant beauty.
We ensure that every transaction is safe and secure, offer free standard shipping worldwide, and consumers just need to add a little cost for using expedited shipping methods, such as UPS,TNT, DHL,FedEx etc. We are committed to make your shopping a breeze on our sites!
Established 2010, gained rapid growth both in sales and trust in the last few years.We specialize in providing quality wigs and hair extensions at the lowest price to you because of China's relatively cheap labor. We offer free standard shipping to most countries.
Our commitment to gorgeous hair comes through in everything we do; from our expertly scrutinized assortment of wigs, hair extensions, and hair pieces to our superb shopping experience. We don't just sell wearable hair — we offer useful information to help navigate the sometimes overwhelming choices in styles, hair types, cap constructions, colors, and more.
By selling exclusively via the internet, we can minimize the operation cost. It means consumers can save more! Our certified experts can guide consumers through questions and style options to make shopping easily! We look forward to helping consumers find their perfect style & color.