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Wigs.com has a rating of 2.21 stars from 79 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wigs.com most frequently mention customer service, credit card, and business days problems. Wigs.com ranks 302nd among Hair Extensions sites.
No positive highlights yet
The color, quality and style is divine. I do not have thinning hair, I simply have short hair which I love but once in a while I like to mix it up and I don't like the idea of wearing a front lace wig. This is such a great way to mix it up- the topper looks like real, believable hair.
Over 12 months ago, Wigs.com updated their website, and has had constant errors since that time. There is up to 50% off, yet when I click, there are no results found. I've cleared my history and cache, the issue is not resolved, and this has been the case since the update. I repeatedly notified them of the issue, begging them to fix it, and they blocked me on social media. This is false advertising. They do not care. The website is junk.
The color, quality and style is divine. I do not have thinning hair, I simply have short hair which I love but once in a while I like to mix it up and I don't like the idea of wearing a front lace wig. This is such a great way to mix it up- the topper looks like real, believable hair.
Happy with experience, simple to order, quick to deliver, good product.
Before I purchased, I read the reviews here and became worried about ordering. I started investigating, and even tried to find similar products on Amazon, or another reputable site. Couldn't find anything. I contacted HairUWear and they verified that Wigs.com was one of their online vendors. So, I bit the bullet and placed my order. Not only did I receive a high quality wig, but I received it in less than a week! I hope this review helps someone else doing their own investigation, and settles their nerves. Of course, this is only my own experience, but based on that, I'm very pleased!
They wear well and no one can tell you have one on if you match your own hair color. I have three. Wear them almost every day. My own hair is thinningso this is the next best fix.
I get compliments every day and I get asked "Who does your hair?" I love my hair too much and i also like this place so much!
I had a great experience with wigs.com. They are very easy to deal with. The first wig I bought was beautiful but it wasn't for me, so I returned it for a full refund. Then I bought another wig from them which is just right.
Mistakenly I bought a second wig from www.wig.com, not www.wigs.com. Dealing with wig.com (Paula Young) was a bad experience and I won't buy from them again.
I could not decide which color to choose between medium brown and fiery red. So I bought two. They arrived to me in a timely manner and were nicely packaged in a box. I preferred fiery red to medium brown since the medium brown did not work on me. I contacted the customer service and asked for return. The return process was simple and smooth.
Im so surprised at all of these bad reviews. I ordered my wigs, they arrived in about 3 weeks, and they are all great! Exactly what I wanted, and the quality is good!
Maybe the other people bought the cheapest wigs? I dont know. But, mine look great and I couldnt be happier with them!
I can't believe all the bad reviews. They must be talking about another wig site. Wigs.com is one of the best or THE BEST wig company on-line.
Good company.
The reason, I believe at least, that they sometimes have limited colors is that they only order so many in each color, based on what they think will sell, from the manufacturer. To do otherwise would be bad business really.
You can back order colors and I think that after they have a sale on what is left, they reorder again or discontinue if the wig or color discontinues.
I could be wrong but I think this is how any good business would run.
In my opinion, Wigs.com is a horrible place to do business with. They claim to stock thousands of wigs but each time I placed an order with them it was "out of stock." I don't believe that they stock wigs, I think the only wigs that they have on hand are the wigs that their customers, who are dissatisfied, return to them and they of course charge their customers who return their merchandise a re-stocking fee but re-sell those same wigs at full price to the next unsuspecting customer. After 4 weeks of waiting and absolutely no voluntary communications from Wigs.com, the wig finally shows up. Their customer service reps are rude: they are offended if you try to find out why everything is always on backorder and equally offended if you dare to inquire about when I might expect to receive the merchandise that I ordered. I have yet to receive a response to that query that makes any sense. Most responses are full of fumbles and untruths. I decided to Google reviews for Wigs.com and there are quite a few review websites on Wigs.com and the reviews reflect my experiences with Wigs.com perfectly - 99% of the reviews were extremely negative. It appears that Wigs.com is consistent in their lousy service and rude customer service. Does anyone know of a good online wig store with a good product, timely service and customer service reps who are helpful?
Tip for consumers:
While there are not many online wig stores available do think long and hard about doing business with this company. if you are prepared to wait to receive your order in 4 weeks or more, not bothered by receiving a wig color you did not order and not offended by rude customer service reps then you can take a chance.
I got a great real human hair wig from this company for a great price. It was far cheaper than I have found anywhere else. Also, I was able to get free shipping. I think this is the best site out there for a nice quality wig.
I love it because it has wig videos, showing wigs as they come (not styled for photos), that is very helpful since you know now what you're buying. That takes the guesswork out of finding the perfect wig.
Thanks
Jess M.
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Pamela, We regret your experience was negative. I understand how frustrating "out of stock" can be. We have the same frustrations. Because we offer over 1,000 products and each one has 10-20 colors... we are not able to stock all items. As a matter of fact, we only strive to stock the best sellers in the best selling colors. We DO NOT SELL unsatisfactory wigs which are returned to us as new wigs. Most wigs are sent back to the manufacturer. We have an outlet site as well which may also sell them. ALL wigs.com wigs are new and manufacturer pristine wigs. You are correct in noting there are several backorder issues with some of our manufacturers. This is unfortunately a problem we have little control in except to try to order stock of the best sellers which experience lots of backorders. We are working to manage our inventory better and know this is not the kind of service we want you to experience.
As for the rude client service representatives... all our calls are recorded. Please reach out to me and with your phone number, we can review the calls and correct this problem. Client services is where we are focus on the most for this year. Our reps have received thorough training and you will not find better information anywhere else on line... but if they are not kind and accommodating... no one will care how much we know! I am very upset and passionate about this. Please feel free to contact me so I can rectify this issue and maybe earn your trust to try us again.
Carliz
CEO wigs.com
carliz@wigs.com