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Wigs.com has a rating of 2.21 stars from 79 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wigs.com most frequently mention customer service, credit card, and business days problems. Wigs.com ranks 302nd among Hair Extensions sites.
No positive highlights yet
The color, quality and style is divine. I do not have thinning hair, I simply have short hair which I love but once in a while I like to mix it up and I don't like the idea of wearing a front lace wig. This is such a great way to mix it up- the topper looks like real, believable hair.
Over 12 months ago, Wigs.com updated their website, and has had constant errors since that time. There is up to 50% off, yet when I click, there are no results found. I've cleared my history and cache, the issue is not resolved, and this has been the case since the update. I repeatedly notified them of the issue, begging them to fix it, and they blocked me on social media. This is false advertising. They do not care. The website is junk.
I have, until now, been pleased with wigs.com. I have since moved to toppers and was pleased enough to order another. The newest one began to come apart with very little usage. Wig.com informed me that all toppers have limited usage time (4 months) before they fall apart, so, no refund, no replacement. And even though it does not state this when you are buying, it is shared if you call on.
I ordered a longer 18" lace front wig, which took about a couple weeks or just under to arrive (No big deal... I ordered from the United States). After I placed my order, I suddenly got a sick feeling inside, because silly me decided to read the reviews after the fact. The reviews were horrific for the most part... so I just decided to hope for the best and prepared myself to eat the cost; as a lesson learned. Having said that... The wig arrived, and to my relief and surprise, it was actually a nice piece! It has plenty of hair on a well constructed cap, as well as having the wavy style I had hoped for. Now, for the bad... The color was completely out of line with what was pictured in the photo... of course I suspected the majority of the photo's they use, not the actual pieces, but more so there to serve as an inspired style, color and length. But still, they should be far more mindful that for example if I see a level 5 or 6 brown with golden highlights in a photo, I would expect the actual color to be in the ball park... in my case (as a professional colorist) I received a level 7 warm red/brown solid hair color. Not at all the color I would have chosen, however, at that point I was thrilled that I at least received a decent wig over all for the $120.00 I paid to the company. With a few tricks of my own... I can make this work for what I need it for... but some may not be as fortunate or talented as I am. So... would I order again? No... unfortunately I have learned a lesson, that as it pertains to hair... an in person purchase is a much safer avenue, unless of course you have already developed a level of trust with a vendor. Had the color been closer to what was advertised, I would have probably taken another chance and placed a future order; to be fair. I gave three stars, simply because the item came in a reasonable amount of time, and I did receive a decent product.
I really fail to understand why wigs.com isn't offering at least 2 sizes (average and small) of each wig. Surely millions of women don't have the same measurements and "average" is definitely too large, at least for me.
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Mallery,
Thank you for shopping with wigs.com. We are thankful you received your wig in a timely manner and liked the quality for the price. I am sorry your color did not satisfy expectation.
Color is the most difficult part of buying online as monitor display varies and when the wigs are shot by us or the manufacturer, the lighting in the photoshoot plays a crucial role in how the color is displayed.
We do however, photograph the exact wig and color which we display, so they are the actual pieces we are selling. It is a blessing that you have the skill to make a color work for you after it didn't meet your expectations. Not many have that gift. So for future reference should you decide to trust us again... we try to address the color issue in a few different ways. Color ring loaner program, and the tricolor images which give a better idea. The good news is the color numbering is pretty universal with all the manufacturers. The numbers (i. E. browns 2-8) are pretty true to form with all the manufacturers. We do not have any fees for exchanging, so we are happy to make the color right if there are any problems. Thank you so much for your feedback and for shopping with wigs.com
Carliz teague