• Whole Foods Market

Whole Foods Market

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Overview

Whole Foods Market has a rating of 2.83 stars from 86 reviews, indicating that most customers are generally dissatisfied with their purchases. Whole Foods Market ranks 3rd among Gluten Free sites.

  • Service
    28
  • Value
    27
  • Shipping
    8
  • Returns
    11
  • Quality
    22
Positive reviews (last 12 months): 11.5%
Positive
3
Neutral
2
Negative
21
13
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What reviewers want you to know

Positive highlights

  • They have quality products, good customer service was super helpful.

Critical highlights

No critical highlights yet

How would you rate Whole Foods Market?
Top Positive Review

“Whole Foods Market”

Khoa C.
3/29/24

Whole Foods Market is my preferred grocery store for its commitment to quality, sustainability, and variety. The store offers a wide selection of organic and locally sourced products, including fresh produce, artisanal cheeses, and gourmet prepared foods. While prices can be higher than conventional supermarkets, I appreciate the transparency and integrity of Whole Foods' sourcing practices.

Top Critical Review

“Giving Up on Whole Foods”

Steven M. R.
2/3/24

Whole Foods in DC. Trying to force everyone to use self-checkout which my wife and I have tried and hate. Only one live cashier. We just had 35 min wait to checkout with only two people ahead of us! We used to do 95% of our shopping at WF at about $200 a trip. Now, we do about 5% there, if that much. No longer willing to pay extra high prices for extra poor service. Having only one cashier is poor business.

Reviews (86)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (5)
Thumbnail of user pcyes247
1 review
0 helpful votes
August 20th, 2023

Yes,
I was standing next to shelves choosing goods, bat suddenly one young employee said to me:"Go out from here, there is a hand truck will come soon." Honestly, I was shocked. I never ever had this before... in any store. I watched the spot and yes, less then a minute a hand truck was passing by. I do not like this. I left, did not buy anything. Bad store ethic

Thumbnail of user trentb91
1 review
1 helpful vote
December 30th, 2021

They had better quality stuff before and focused on local procurement of products and produce. I'm sad beucsse I love the store so much.

Tip for consumers:
Check out more local and small businesses

Products used:
Beyond meat

Service
Value
Quality
Thumbnail of user daniellebembo25
2 reviews
0 helpful votes
September 4th, 2023

I am a regular customer at wholefoods. I am giving the three stars, because usually the employees were nice to me and friendly, but here I go in the store to get me some soap for me to bath with. This employee comes to me all of sudden out of nowhere telling me to cover up myself men are talking about you dirty! Instead of correcting the men, he is coming at me like I was the problem. An here I am minding my own business, he walks on the isle to where I am at to tell me that. Now at first the girl that work there just complimented me and here he comes telling me I shouldn't dress the way that I dress for men are talking. It is the men problem, I didn't come in this store for no man. Now get this white women come in there with short shorts that shows the butt cheeks at the bottom. I had on a bikini top with a black covered cardigan on, my shorts are short but no butt cheeks hanging out with some heels. But I am dressing inappropriately for men they say, while they talking about me they say. I really think because I am a black creole that I am athletic and curvy is the reason why this employee said that. Seriously at this store white women come in with short shorts all the time, but when I do it, it is a problem. Very discriminating wholesfoods and you need to hire employees that keep their mouth shut or customers will not shop there anymore and no money making will be made. I am sorry I had to write this review, because the employees usually were nice to me, but this takes the cake for me. The employees definitely has changed.

Service
Value
Shipping
Returns
Thumbnail of user aaliyahl15
1 review
0 helpful votes
February 21st, 2022

A family member of mines was going to whole to pick up a online order and could find a online pick up parking spaces and also it looked like the people that were parking there were not getting an online pick up and this situation almost got her car hit. But the peppermint bites we got were great

Service
Value
Shipping
Returns
Quality
Thumbnail of user erikak157
2 reviews
1 helpful vote
August 8th, 2022

This is the third time I have shopped and come home and am missing items I was charged for? Where do they go? Are they just not bagged? Left there. I bought 4 bananas, 3 came home. I bought 6 yogurts, 5 came home. Watch your groceries being packed.

Products used:
All

Service
Value
Thumbnail of user nickm59
14 reviews
25 helpful votes
March 19th, 2015

For a string of fabulous stores, I would expect more from the site.

Not that they would have to... but there is room for other types of shopping experiences. Many of the products could be sold online. Especially the supplements and non perishable products, but they don't do that.

Often, I can't find local store info. The website seems like a bit of a waste of space. You think you are going to find recipes or cooking classes or even the possibility of CSA info. But there is very little content on their website.

And very few photos! Since the stores are filled with beautiful produce, and each store has an in store artist, you would think the site could be more aesthetically pleasing.

Thumbnail of user jessicac50
5 reviews
1 helpful vote
March 31st, 2015

Expensive products but useful if you don't have time to shop. It hasn't made me want to stop shopping in store and picking my own fresh products though.

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About the business

Are you hungry for better? When it comes to what we put in and on our bodies, Whole Foods Market? Believes the full story of those products is important as we make our choices. Join us as we encourage others to celebrate what the Earth gives us with re...

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