WhiteHouseBlackMarket

The sales associates are helpful while buying. Some of the work tops are decent quality but I am very disappointed in the jeans. They started to wear thin in 6 months. When I spend so much money on jeans I hope they would last several years. I'll never buy their jeans again.

It has been going on 3 weeks since I returned a dress. They received it 2 weeks ago. No refund yet. This is a big company what's the holdup? I will NEVER order online again from them. Terrible customer service! I would rate my experience with no stars if I could.

Awful!
I have purchased a number of items online. I had an issue snd spent days trying to reach customer service!
The online chat is also useless. I still have not resolved my issue. I purchase two pairs of pants and both stretched out after one wearing. It is so frustrating because they just don't answer.
Not worth it!

We all know the well designed stores, White House Black Market, right? The clothing? Nicely constructed, easily coordinated, mid priced, what's not to love? Well, try going into the store located at The Streets At SouthPoint and see if you can get someone to help you. After visiting that particular store location with my mother, we were absolutely ignored by every employee in the store. Not once were we greeted, asked if we needed assistance or even LOOKED at by any staff member. The staff simply milled around aimlessly, seemingly busying themselves so they would appear active and unavailable. Ok, have it YOUR way WHBM, after 15 minutes of searching for an item, we finally left. You've lost our business. There are lots of options for shopping WHBM!

Frustrated I'm on the phone about my order for more than 30min and counting. I will just cancel my order.

What a horrible company. If you have a return they charge you your shipping for it to get to you and then $7 to ship it back to them. So if something does not fit your out $16. The product itself was nice but just to big. However, I would never shop there again when charged these fees.

I bought a Tee on sale but the size was too big. I sent it back, asking to exchange for a smaller size. On the return paperwork, in addition to checking all the right boxes, I wrote PLEASE EXCHANGE and circled it. They refunded the sale price, saying that they didn't have any in stock. Problem is, that when I checked their website, it WAS in stock. So I sent them an e-mail asking them to honor the sale price and send me the smaller size. They waited until the Tee was out of stock and then apologized for the "delay" and said it was out of stock.

UPDATE: I upgraded my review to 4 stars after I received a call from WHBM 3 weeks later apologizing and giving me a credit equal to the savings I had on the sale price of the tee. The rep said they were working through their complaints file.

Whitehorse black market used to be good company to purchase but recently it looks like they are not making good sale so they raised price on all their items minimum $30.00 compare to few months ago, the quality of customer service for on line orders and quality of the merchandise are very low. Definitely do not recommend their items. They used to offer free shipping for 3 days for customer that do purchasing every day from them, now they removed the service. Their item quality especially on Tee-shirts are horrible. Do not recommend this company for purchase good quality

Clothing is great But trying to return anything to get your money back is a Disaster. Multiple calls with different stories each time. Never acknowledged I sent either return back. And started the return for each online. Still waiting on my money which after they said my card was credited 3 days ago. This has been going on about a month. Awful

I have been a WHBM loyal shopper for years and now I see they got rid of Afterpay. Being a grad student in a rigorous nurse practitioner program, I can't afford to purchase without it. They only offer PayPal, which I do not trust. I phoned customer service and they really don't have any knowledge of anything, most likely because they are in another country. Bye WH!

I placed an order, and they canceled it a couple of days later! No options were given whatsoever! I still need to wait if I need to dispute the charge on top of everything! DO NOT SHOP HERE!

I went there to buy a camisole, and as I was shopping around I noticed how expensive things have gotten in the last year or so. I mentioned it to the girls there and they gasped, saying they have noticed it too and it's hard for them to shop. Shop. I had a birthday certificate, so I was looking for a camisole. On my size 8 to 10 and tried a medium. It was so tight I could barely get it over my head. The style I wanted they did not have it an extra large so we ordered one. It came and it was still too tight. I looked like a sausage. It went back the next day as it did not look, feel, or look like a decent piece of clothing. They also no longer carry skirts in store, and that's primarily what I wanted to buy. You could tell the jewelry is from China and it's not worth the high price tag. Even though I had a birthday certificate, it was not worth my time in trouble to even go over. I find much nicer things, better quality at Macy's or Dillard's or even Ann Taylor's with their sales and coupons.
I tried to post a review on another site, but White House Black Market kept coming back saying it did not meet their criteria because it was not favorable. So I had no choice to try site jabber. I guess they're afraid to lose business if somebody has something negative to say.

I spent well over $2,000 for a new wardrobe and a matter of two to three months. At the time they were offering 5% off each order once you hit a certain status. Recently they changed their rewards program. I am at what they call legend status. The problem is that they have no points history for me therefore I have no rewards available to me. I've tried several times to email their customer service and I get the most ignorant emails back from them. Recently all emails check at least 5 days to get a response! One says it should be there, the next email says I see someone else has already helped you with this. I can't imagine how a business like this can survive. I read recently that they were going to be closing at least 40 stores this year and it's no surprise to me. Though the quality of the merchandise is reasonably good, the quality of service they provide the customer after the sale is atrocious.

My online order was cancelled without notifying me because the amount ($1,000) was too high for someone who does not shop in that store onlin! So it could be my first online shopping but it was my last one for sure!

Bought shirt week ago and they wouldn't exchange it for a smaller size had receipt and tag what a bullshiet I will never spend a penny in that store. I wouldn't give not even one star

I went the Arlington highlands store in Arlington tx. I walked in store and as browsing around for maybe 2 mins. No one offered to help or acknowledged me. A group of nonblacks (white) people walked in store someone met them at the entrance May I help you. The person wasnt even there to shop. I walked around pulled items to look at no response. No sales person approached me. Ever. I put the items back. Other nonblack people where in store the sales people was helping them. Can I put this in dressing room. Me still invisible. No acknowledgment. I use to shop her often shop a lot online came in to see an item seen on line. Shame on you whbm if you have experienced this please review so we may make them aware of this pattern

I bought a dress at WHBM for a wedding shower. I couldn't go to the shower because I got sick with COVID. Since I loved the dress so much I kept it for another occasion. A few months later I wore the dress for another occasion. I had the embarrassment of my life when the zipper of the dress broke and as such had to leave the event. I went back to the store to see if they could exchange the dress or get a credit since it was a defective product. I was told that they have 90 day return policy and there was nothing they could do so no only I was out of the money I paid for the dress but also no dress. Be very careful when you shop at WHBM. They don't stand behind their product like other stores do. I will never again buy anything there since I don't trust their products.

I called the Fort Myers Bell Tower store March 5 and asked if they would ship merchandise to me, $462.99 precisely. A month later I still did not have, so I called them and they put a tracer on it, only to find they put an incorrect address on it. The postal service picked it up and sent it back but it was delivered to Talbots next door the WHBM. It is now July 12, I still do not have credit, and when they got the items back they never called me and asked if I still wanted the items, which of course I did.
They told me to work it out the credit with their corp. office. The corp office told me to call Am. Exp. And see if the credit was issued. I told them I can see from my statements that it wasn't. Still no resolve and out $462.99 and over 4 hours of my time to get resolved. Yet they have all the merchandise in their possession.

Just bought dresses from Whitehouseblackmarket recently (think about I am in Australia, and the parcel had been sent from overseas), yes, the sizes run a bit big, but their customer service is so impressive, one of the best, super prompt and super reliable, unbelievable professional, definitely worth five stars, highly recommended.

My bridesmaids love the genius dress by White House Black market! It can be worn 4 unique ways so it is flattering for every body type. It comes in beautiful colors as well.

WHBM was one of my favourite stores but lately I've been disappointed. It's not the selection of clothing or designs those are all great. The prices are a little high when full priced but they always have deals going on.

This review is about making online returns.

I purchased a couple of items in mid February this year, one being some gorgeous shoes which happened to come up half a size too big. The mistake I made was returning by mail. The nearest store is about 40 mins drive from me but I should have taken the time to go to the store.

I returned by mail two days after I received them in the mail. Now it's the end of March and I still don't have my refund and they still tell me they haven't received the item or they don't know if it's been received because it hasnt been processed yet. It's been four weeks and to be honest it's put me off ordering online for good. I've called twice only to be told it can take 4 weeks or longer to process returns. I returned some cheap shoes to an amazon company last week and as soon as ups had the shoes i hand, I had an email to say my refund was on the way. WHBM doesn't use ups! It uses the post office so what happens to the items I don't know! I hope it's not lost because those shoes cost a lot of money and I want it back! In my arms Morrisons are use the post office several times a week and my packages are reaching the destination in two days. What on earth has the post office done with this package? WHBM I used to love you but you've gone down in my estimation a lot. I didn't find the staff on the phone very helpful at all.

If you do buy online and need to return - DO IT AT THE STORE! That way you get your money back the same day. I'm so frustrated!

UPDATE!
Finally today I get a helpful customer representative who refunded my money even though she couldn't find all the relevant information. So YAY for the good people out there!

I found White House Black Market's wedding pinterest site very inspirational and love their Bridesmaid's dresses. They are classic and chic and can be worn for other events. Shipping was quick and easy as well.

Easy ordering and easy returns!